McDonald's gave me a code that started with FU and it became an issue until I told them to shut up and listen to my pick up order number. Then it was next to zero customer service as she gave me my order.
Atmosphere: 2
Food: 2
Service: 2
Urban Grass
I want to share my experience at the location on 4514 Telegraph Ave, Oakland, California. The employees there have been exceptionally rude and unprofessional during my visits. I have been there several times, and each experience has been disappointing. Frankly, I am losing my patience with the staff.
During my last visit, I placed two separate orders: a $6.00 meal deal and a soft ice cream using my reward points, which were about to expire.
When I approached the drive-thru order area, I explained my situation and provided my order number, 1604. The employee asked for my order number three more times, and her attitude was far from friendly. After the last request, she instructed me to drive to the second window. After a wait of about 20 minutes, I reached the window. The lady there was unfriendly and began to hand me someone else's order. I pointed out that it wasn't mine. In the background, I heard a man trying to give my order, 1604, to a woman at the pickup counter. I informed the employee that he had my order, but she asked me again for my order number, spoke to him in Spanish, and reiterated her request. When I raised my voice to repeat my order number, she seemed even more annoyed and slammed the window shut.
Eventually, the man passed my order to her. She snatched it from him and shoved it at me with a bad attitude. I then inquired about my second order for the soft ice cream. She claimed she had it but asked for the order number; however, only the second order appeared, not the rewards order on my phone. She then stated she would get a manager.
A young Hispanic man approached the window and introduced himself as the manager. I explained my situation to him, but he simply walked away without acknowledging me.
A few minutes later, the actual manager came to the window, yelling that they didn't have my order and that I was holding up the line. I asked if I should come around to resolve this, and he said the dining room was closed, indicating he did not want to address my concerns. His dismissive attitude was concerning; it is his job to address customer issues, which he did not do, and he wanted me to go away. I waited my turn just like everyone else.
As a Senior Director for a major airline, I find this treatment unacceptable. If this is how your management treats customers, it raises serious concerns. I have many dining options available, and given your financial situation and loss of customers due to high prices, this is something I need to consider.
Honestly, it's not worth my time to deal with employees who are rude and inconsiderate and who don't care about their jobs or their customers. I will certainly redirect my money to a business that values the product they deliver. I'm going to make sure I share this experience with as many people as possible, through different websites, friends and family. The store manager and several employees need additional customer service training but as I believe nothing will be done and this will continue. What is happening, many customers will not voice their concerns; they will simply walk away never to return. I felt you needed to know my frustration and what's going on with this franchise store; and how they are representing your produce and brand, you should be concerned.
Additionally, please do not send me the generic response you provide to all customers who complain, as it feels impersonal and indicates a lack of concern for my issues. Please address the concerns directly.
Atmosphere: 1
Food: 2
Service: 1
Freddy
If the burgers get any smaller they would be the size of a McNugget and the prices are only getting bigger!! Not worth the cost of a meal
Atmosphere: 4
Food: 1
Service: 4
Neville Hennings
Fast service. All I can add. Got the mini meal something fast to get back to work. Although two lines were in drive through, they have to that go into one, they seemed to knock that out fast. Everything is ok. It.mcdonalds so up to mcd standards at least at drive thru
Atmosphere: 4
Food: 4
Service: 5
Queen Gleaux
The people at this McDonalds is EXTREMELY rude. They told me my order was $16 then when I got to the window all of a sudden it's $25 on the receipt and they charged me $1.45 for free water. Today my boyfriend goes at 12:45am to grab food and one of the workers literally threw his soda into his car! Like this is something that would make ANYONE crash out but thankfully my boyfriend is with the Lord and asked for the manager. The rude girl at the window going off on him as if it's his fault she threw the soda. The managers didn't reprimand the girl just said she will talk to her later. Mind you they don't speak clear English at all and I honestly think it's rude to work somewhere and you purposely don't know the language. How are you able to service others?? Like that does NOT make sense. Throw the whole crew away and hire people who actually care about their jobs and people. Cause I mean that's what a customer service job is! This location won't be getting anymore of our money.
Wes
The Hispanic woman accepting payment at the first drive thru window(7am) was extremely rude and the other Hispanic woman, at the second window, was even worse than the first. My food was given to me in a very offensive and unwelcoming way. Due to mishandling, my car is a mess from my food spilling through the bag! I can clearly see that both women do not care about their job. Hopefully management and corporate read this review. You all should be completely aware of the employees that represent your business.
Atmosphere: 1
Food: 1
Service: 1
K C
I had an incredibly frustrating experience at this McDonald’s location. I ordered a meal specifically to participate in the new Monopoly game. My receipt clearly showed “1 game piece” three separate times, once for each item in the meal, meaning I should have received three game pieces as I have at other McDonald’s locations.
However, the employee at the drive-thru window insisted I was only getting one. Even after I showed her the receipt and calmly explained that “1 game piece” was listed three times, she refused to listen or even try to understand. It honestly seemed like she either didn’t bother to read the receipt or had serious reading comprehension issues. Instead of checking or clarifying, she kept repeating “you’re only getting one” and then rudely shut the window in my face.
That level of rudeness, laziness, and complete lack of basic understanding is unacceptable. Just a few days ago, this same location shorted me again on game pieces even though my receipt said five. I actually went back and showed the receipt, and only then did the employee finally hand me the five game pieces I was supposed to get in the first place. Other McDonald’s stores have no issue honoring what’s printed on the receipt, so there is clearly a serious problem at this one. I honestly don’t know whether the employees are keeping the game pieces for themselves or if the owner of this franchise is deliberately ignoring or violating the rules set by McDonald’s corporate. Either way, it is dishonest and completely unacceptable.
Whether it’s poor training, carelessness, or just bad management, something is clearly wrong here. It’s disappointing and infuriating that staff can’t handle a simple situation with basic courtesy and common sense.
Atmosphere: 1
Food: 1
Service: 1
Juan Berrios
Not to buy because the size orders
Atmosphere: 5
Food: 1
Service: 5
Ariel Ambert
Or go to place and love the person that grab our order she is so sweet!!
Its dirty and drive thru move slow the order screen u can barely hear ..And besides the 2 black ladies the staff is rude flat out rude Manger rude as well. They serve cold food . They should have the younger African American lady train the others on customer service. She is the only reason ill go there ,other then that I drive to Alameda
Orderd something on the app that was part of the monopoly promotion and I wasn't given the pices and then the manager lied about my sandwich being part of the promotion
Ismael Kabore
I waited on my drive thru line at my turn and the cashier has been taking multiples order from the other line window for couple minutes. Then started driving to get to her windown, and she was being rude telling me I had to wait on my line until she decide to let me order, and the it doesn’t matter if I got here first. What a terrible service!
Atmosphere: 1
Food: 3
Service: 1
Chuck L
What’s up with this tiny fillet of fish? I haven’t bought one in a while however this it ridiculous. It has a small bun and everything. It’s a shame we pay more for shrinking portions. McDonald’s should be ashamed of themselves serving us this mess. You can see how much space is around the sandwich in box. This is definitely a kids size.
Atmosphere: 5
Food: 1
Service: 5
Jira Taylor
Mickey D's always makes with the fresh brewed iced tea
Atmosphere: 5
Food: 5
Service: 5
JASKIRAT SINGH GILL
The night staff is very rude The baddest staff of macd in oakland. Just shouting on customers.
McDonald's gave me a code that started with FU and it became an issue until I told them to shut up and listen to my pick up order number. Then it was next to zero customer service as she gave me my order.
Atmosphere: 2
Food: 2
Service: 2
I want to share my experience at the location on 4514 Telegraph Ave, Oakland, California. The employees there have been exceptionally rude and unprofessional during my visits. I have been there several times, and each experience has been disappointing. Frankly, I am losing my patience with the staff.
During my last visit, I placed two separate orders: a $6.00 meal deal and a soft ice cream using my reward points, which were about to expire.
When I approached the drive-thru order area, I explained my situation and provided my order number, 1604. The employee asked for my order number three more times, and her attitude was far from friendly. After the last request, she instructed me to drive to the second window. After a wait of about 20 minutes, I reached the window. The lady there was unfriendly and began to hand me someone else's order. I pointed out that it wasn't mine. In the background, I heard a man trying to give my order, 1604, to a woman at the pickup counter. I informed the employee that he had my order, but she asked me again for my order number, spoke to him in Spanish, and reiterated her request. When I raised my voice to repeat my order number, she seemed even more annoyed and slammed the window shut.
Eventually, the man passed my order to her. She snatched it from him and shoved it at me with a bad attitude. I then inquired about my second order for the soft ice cream. She claimed she had it but asked for the order number; however, only the second order appeared, not the rewards order on my phone. She then stated she would get a manager.
A young Hispanic man approached the window and introduced himself as the manager. I explained my situation to him, but he simply walked away without acknowledging me.
A few minutes later, the actual manager came to the window, yelling that they didn't have my order and that I was holding up the line. I asked if I should come around to resolve this, and he said the dining room was closed, indicating he did not want to address my concerns. His dismissive attitude was concerning; it is his job to address customer issues, which he did not do, and he wanted me to go away. I waited my turn just like everyone else.
As a Senior Director for a major airline, I find this treatment unacceptable. If this is how your management treats customers, it raises serious concerns. I have many dining options available, and given your financial situation and loss of customers due to high prices, this is something I need to consider.
Honestly, it's not worth my time to deal with employees who are rude and inconsiderate and who don't care about their jobs or their customers. I will certainly redirect my money to a business that values the product they deliver. I'm going to make sure I share this experience with as many people as possible, through different websites, friends and family. The store manager and several employees need additional customer service training but as I believe nothing will be done and this will continue. What is happening, many customers will not voice their concerns; they will simply walk away never to return. I felt you needed to know my frustration and what's going on with this franchise store; and how they are representing your produce and brand, you should be concerned.
Additionally, please do not send me the generic response you provide to all customers who complain, as it feels impersonal and indicates a lack of concern for my issues. Please address the concerns directly.
Atmosphere: 1
Food: 2
Service: 1
If the burgers get any smaller they would be the size of a McNugget and the prices are only getting bigger!! Not worth the cost of a meal
Atmosphere: 4
Food: 1
Service: 4
Fast service. All I can add. Got the mini meal something fast to get back to work. Although two lines were in drive through, they have to that go into one, they seemed to knock that out fast. Everything is ok. It.mcdonalds so up to mcd standards at least at drive thru
Atmosphere: 4
Food: 4
Service: 5
The people at this McDonalds is EXTREMELY rude. They told me my order was $16 then when I got to the window all of a sudden it's $25 on the receipt and they charged me $1.45 for free water. Today my boyfriend goes at 12:45am to grab food and one of the workers literally threw his soda into his car! Like this is something that would make ANYONE crash out but thankfully my boyfriend is with the Lord and asked for the manager. The rude girl at the window going off on him as if it's his fault she threw the soda. The managers didn't reprimand the girl just said she will talk to her later. Mind you they don't speak clear English at all and I honestly think it's rude to work somewhere and you purposely don't know the language. How are you able to service others?? Like that does NOT make sense. Throw the whole crew away and hire people who actually care about their jobs and people. Cause I mean that's what a customer service job is! This location won't be getting anymore of our money.
The Hispanic woman accepting payment at the first drive thru window(7am) was extremely rude and the other Hispanic woman, at the second window, was even worse than the first. My food was given to me in a very offensive and unwelcoming way. Due to mishandling, my car is a mess from my food spilling through the bag! I can clearly see that both women do not care about their job. Hopefully management and corporate read this review. You all should be completely aware of the employees that represent your business.
Atmosphere: 1
Food: 1
Service: 1
I had an incredibly frustrating experience at this McDonald’s location. I ordered a meal specifically to participate in the new Monopoly game. My receipt clearly showed “1 game piece” three separate times, once for each item in the meal, meaning I should have received three game pieces as I have at other McDonald’s locations.
However, the employee at the drive-thru window insisted I was only getting one. Even after I showed her the receipt and calmly explained that “1 game piece” was listed three times, she refused to listen or even try to understand. It honestly seemed like she either didn’t bother to read the receipt or had serious reading comprehension issues. Instead of checking or clarifying, she kept repeating “you’re only getting one” and then rudely shut the window in my face.
That level of rudeness, laziness, and complete lack of basic understanding is unacceptable. Just a few days ago, this same location shorted me again on game pieces even though my receipt said five. I actually went back and showed the receipt, and only then did the employee finally hand me the five game pieces I was supposed to get in the first place. Other McDonald’s stores have no issue honoring what’s printed on the receipt, so there is clearly a serious problem at this one. I honestly don’t know whether the employees are keeping the game pieces for themselves or if the owner of this franchise is deliberately ignoring or violating the rules set by McDonald’s corporate. Either way, it is dishonest and completely unacceptable.
Whether it’s poor training, carelessness, or just bad management, something is clearly wrong here. It’s disappointing and infuriating that staff can’t handle a simple situation with basic courtesy and common sense.
Atmosphere: 1
Food: 1
Service: 1
Not to buy because the size orders
Atmosphere: 5
Food: 1
Service: 5
Or go to place and love the person that grab our order she is so sweet!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage, Sausage Egg and Cheese Mcgriddles Meal, Sausage Mcmuffin
Its dirty and drive thru move slow the order screen u can barely hear ..And besides the 2 black ladies the staff is rude flat out rude Manger rude as well. They serve cold food . They should have the younger African American lady train the others on customer service. She is the only reason ill go there ,other then that I drive to Alameda
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Orderd something on the app that was part of the monopoly promotion and I wasn't given the pices and then the manager lied about my sandwich being part of the promotion
I waited on my drive thru line at my turn and the cashier has been taking multiples order from the other line window for couple minutes. Then started driving to get to her windown, and she was being rude telling me I had to wait on my line until she decide to let me order, and the it doesn’t matter if I got here first. What a terrible service!
Atmosphere: 1
Food: 3
Service: 1
What’s up with this tiny fillet of fish? I haven’t bought one in a while however this it ridiculous. It has a small bun and everything. It’s a shame we pay more for shrinking portions. McDonald’s should be ashamed of themselves serving us this mess. You can see how much space is around the sandwich in box. This is definitely a kids size.
Atmosphere: 5
Food: 1
Service: 5
Mickey D's always makes with the fresh brewed iced tea
Atmosphere: 5
Food: 5
Service: 5
The night staff is very rude
The baddest staff of macd in oakland.
Just shouting on customers.
Atmosphere: 1
Food: 1
Service: 1
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