El Pollo Loco

1865 E 4th St Suite A, Ontario
(909) 467-2500

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El Pollo Loco, a fast-food chain outpost on East 4th Street in Ontario, offers Mexican classics made with fire-grilled chicken. Their user-friendly app makes ordering convenient. I ordered a meal for two, including Small Mac n Cheese, Small Corn, Loco Side Salad, Churro, four Corn Tortillas, and two Legs & Thighs. The total cost, including tax, was $15.21 and reasonable.

In just 15 minutes, I received a notification that my food was ready for pickup. I arrived...
The server was pretty rude and inefficient when calling me to the counter with only 1/2 of my order ready, but the manager on duty just now stepped up and addressed the issue, apologized, and resolved it while dealing with a crowded store.
I had an amazing experience at El Pollo Loco! The food was fresh, flavorful, and perfectly cooked — especially the fire-grilled chicken, which was juicy and full of that signature smoky flavor. The staff were incredibly friendly, attentive, and made me feel genuinely welcome. The restaurant was clean and well-maintained, and my order was prepared quickly and accurately. You can really tell they take pride in what they do. I’ll definitely be coming back — highly recommend!

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