Popeyes Louisiana Kitchen

4325 E Guasti Rd, Ontario
(909) 390-7800

Recent Reviews

Bryan Hernandez

Horrible place. Do not go here. Managers don’t help if there is an issue. Just attitude all day.

Atmosphere: 1

Food: 1

Service: 1

Janine Sherrod

This location is at a truck stop & they take catering orders, so if you want to eat, go to Burger King. We were told it would be at least an hour so we left

Service: 1

Ali B

On 10/11 around 6 pm. I'm disappointed with the service from the two ladies, specifically the Hispanic and African American workers. They mixed up my order with a DoorDash order. When I politely pointed out the missing items, they insisted the fries were in the bag. After double-checking and returning to the counter, the lady was rude, claiming they were sure about the fries. I asked her to check for herself, but she never apologized. Eventually, the DoorDash driver returned with our fries. Despite a $100+ order, the service lacked courtesy, and I won't be returning.she sounded annoyed before all of that because i asked for some plates and sauces. Their attitude may hinder their success in the long run.hope they are enjoying being rude to their customers.

Atmosphere: 1

Food: 1

Service: 1

Celina Tinsley

We were promptly greeted by Andrew immediately upon arrival. He was cheerful and patient as each person in my party ordered separately.He did not even seem bothered that I asked him to upgrade the drinks to the frozen lemonade, even though he had to reopen the order and go back in to manually delete them.I appreciate him and all the associates there who helped us and provided courteous service. He even checked on us to see if we liked the food.All the food was correct in the order. The chicken sandwich was tasty and fresh; the 2-piece meal was wonderful - fresh, crispy chicken served piping hot with creamy mashed potatoes and flavorful gravy. The wings were saucy and sweet with a mild hint of heat, and the chicken tenders were light and crispy. Even the fries were hot and crispy. Everything here was good, and we all enjoyed the pleasant helpfulness of the staff.I wondered about the mid Google Maps rating but overheard another customer telling the associate that the new cook is excellent. He said that the food previously was not up to the present high standard. His exact words were, "The food is on point!" Rest assured, the food and service we received was of the highest quality.Be advised that this restaurant is located within a truck stop, and other restaurants share the dining area.The truck stop is bright and clean, and I saw families and kids. Trucks park in the back. The whole place was quiet for a Saturday and we enjoyed eating in the restaurant.P.S. We drove out of our way to get to this Popeye's because the first one did not have an "A" from the health department, and it was well-worth the drive. Thankfully, this one does have an "A"!P.P.S. The food looks much better in person. I took the pictures on an Android phone, lol.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Crispy Chicken Strips & Fries, Frozen Mango Lemonade

Jan Ambrozi

Served me raw chicken then acted goofy as hell when I told them about

Atmosphere: 1

Food: 1

Service: 1

NAVDEEP SINGH

I buying chicken breast nd large fries chicken breast in side hair and not good cook and also black Ladis have too much attitude I tell her ur chicken not good inside hair fall but she say don’t baying next time nd don’t come here next time black Lady worker and black Lady manager omg attitude I don’t come here next time for eating chicken with hair fall 00 star I recommend

Lucy Lu

The service attitude is extremely poor, lacking any courtesy.

Drew

Pre-ordered for 9:35pm online said 10pm close. I was able to place the order for 935, why was it closed and why was I not informed? I was offered a $20 credit online or in the app. It covered my meal just not my satisfaction.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Spicy Chicken Sandwich

tim reese

I was amazed at the time two managers talked about how they were hourly and when they were off as the counter girl waited as long as she could before she went back and dropped my shrimp ( disgusting and under cooked ) I watched the manager bring a new hire out and told the other managers to just throw another body at it !!

Atmosphere: 1

Food: 1

Service: 1

CRIS THE TINT MASTER

"I understand that everyone has different experiences, but mine at this truck stop was the best. Yes, it's a busy place, and they tend to run out of chicken quickly. So, if you're hungry and craving your food right away, it can be a bit frustrating. However, the cashier was incredibly polite and upfront about the situation. She informed me that they were making a fresh batch of chicken, which would take about 10 minutes. I have to admit, I was quite hungry, but I believe that communication is key. Her honesty made me patient, and the wait turned out to be completely worth it. The chicken was delicious, and I was pleasantly surprised because I had expected a rushed preparation, which might result in improperly cooked chicken. However, it was cooked to perfection. I highly recommend this place. I visited around 7 PM, and they were bustling with customers, so be prepared to wait, especially if you're stopping by at the last minute. Don't get frustrated; the wait is definitely worth it."I hope this revised review helps convey your experience more effectively.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Regular Mashed Potatoes with Cajun Gravy, Coleslaw, Fried Chicken, Family Feast

Shakira King

For the past two or three weeks of coming here they never have sweet tea. Nothing else goes better with chicken and red beans than popyes sweet tea. Do better or ill start ordering uber eats instead.

Food: 5

Service: 1

Octavia Bruton

The restaurant was nice and clean and the employees were very courteous.Parking: The parking lot had plenty of options vacant.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken

cheng jason

Service is the best .so polite and

Atmosphere: 5

Food: 5

Service: 5

Ky Longsworth

It was just terrible order a deluxe chicken sandwich and got a

Atmosphere: 1

Food: 1

Service: 1

That guy “Whiskey” Someone knows

You could tell the food had been sitting for a minute and was not fresh had a strange ? flavor about it don't know if it was somthing sprayed in the air but just sisnt taste right.

Atmosphere: 2

Food: 2

Service: 3

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