Over the past few years, I've found that the quality of their chicken has really gone down. The chicken pieces were larger and LOOKED like chicken! Now, the pieces of chicken are much smaller and it's hard to tell which piece of meat it is. The taste is still good, but why are pieces from other chicken restaurants larger and recognizable? It's really sad. I have always loved Pollo Loco, but the public wants their money's worth when eating out! Sadly, it's not anymore for me.
Atmosphere: 5
Food: 2
Service: 5
Araceli perez
I ordered a kids meal and this is the chicken I got for my 3 year old kid burn and dried chicken.
Atmosphere: 2
Food: 2
Service: 1
Heather Newcom
Pretty good experience!
Atmosphere: 4
Food: 4
Service: 4
Matt S
Great service, great bowls, good prices. Hard to find all three with the price of everything going up.
Atmosphere: 5
Food: 5
Service: 5
Joseph Toelkes
Long waits for things as simple as a water cup.
Atmosphere: 1
Food: 3
Service: 3
Serg D
This place use to be nicer. Ever since they hor rid of the cashiers it makes the process so much harder to deal with. My mom stopped going all together. Most senior citizens turn around once they see a machine. I use it off and on. But the machine always has some issues. With a coupon or pretty much anything else. We are down to eating el pollo loco once every 6 months. We use to eat it twice a month. My mom would buy dinner, now we just order Pizza.
Order your chicken Juicy and see and taste how fresh it is😋
felipe marquez
Love El Pollo Loco at Tustin and Katella!!! The chicken is really delicious, I also enjoy their salads, but I like the service even more, all the employees are really nice and courteous but there are these 2 girls in particular, Catalina and Ana they really enjoy doing their job, it shows in the way they treat customers, they deserve a raise!
James Hays
classic tostado lots and lots of lettuce no cheese 1/2 teaspoon sour cream very little chicken. they must make a bunch on these if they all come like that!! very disappointing won't be back
Roberto Grande
The restroom was very clean.
Julian Mallin
From the super friendly welcome when we walked to the excellent service and tasty food all was five star!
Great food anytime you go there.
Atmosphere: 3
Food: 5
Service: 4
Great customer service and amazing food!!!
Atmosphere: 5
Food: 5
Service: 5
Quick, friendly service.
Atmosphere: 5
Food: 5
Service: 5
I have been trying to get there on time...
Each quarter/Bfg/field consultant.
Atmosphere: 3
Food: 3
Service: 3
Over the past few years, I've found that the quality of their chicken has really gone down. The chicken pieces were larger and LOOKED like chicken! Now, the pieces of chicken are much smaller and it's hard to tell which piece of meat it is. The taste is still good, but why are pieces from other chicken restaurants larger and recognizable? It's really sad. I have always loved Pollo Loco, but the public wants their money's worth when eating out! Sadly, it's not anymore for me.
Atmosphere: 5
Food: 2
Service: 5
I ordered a kids meal and this is the chicken I got for my 3 year old kid burn and dried chicken.
Atmosphere: 2
Food: 2
Service: 1
Pretty good experience!
Atmosphere: 4
Food: 4
Service: 4
Great service, great bowls, good prices. Hard to find all three with the price of everything going up.
Atmosphere: 5
Food: 5
Service: 5
Long waits for things as simple as a water cup.
Atmosphere: 1
Food: 3
Service: 3
This place use to be nicer. Ever since they hor rid of the cashiers it makes the process so much harder to deal with. My mom stopped going all together. Most senior citizens turn around once they see a machine. I use it off and on. But the machine always has some issues. With a coupon or pretty much anything else. We are down to eating el pollo loco once every 6 months. We use to eat it twice a month. My mom would buy dinner, now we just order Pizza.
Atmosphere: 4
Food: 4
Service: 2
Restaurantji Recommends
Order your chicken Juicy and see and taste how fresh it is😋
Love El Pollo Loco at Tustin and Katella!!! The chicken is really delicious, I also enjoy their salads, but I like the service even more, all the employees are really nice and courteous but there are these 2 girls in particular, Catalina and Ana they really enjoy doing their job, it shows in the way they treat customers, they deserve a raise!
classic tostado lots and lots of lettuce no cheese 1/2 teaspoon sour cream very little chicken. they must make a bunch on these if they all come like that!! very disappointing won't be back
The restroom was very clean.
From the super friendly welcome when we walked to the excellent service and tasty food all was five star!
Loading...