This place use to be nicer. Ever since they hor rid of the cashiers it makes the process so much harder to deal with. My mom stopped going all together. Most senior citizens turn around once they see a machine. I use it off and on. But the machine always has some issues. With a coupon or pretty much anything else. We are down to eating el pollo loco once every 6 months. We use to eat it twice a month. My mom would buy dinner, now we just order Pizza.
Toni Daniels
Order your chicken Juicy and see and taste how fresh it is😋
felipe marquez
Love El Pollo Loco at Tustin and Katella!!! The chicken is really delicious, I also enjoy their salads, but I like the service even more, all the employees are really nice and courteous but there are these 2 girls in particular, Catalina and Ana they really enjoy doing their job, it shows in the way they treat customers, they deserve a raise!
James Hays
classic tostado lots and lots of lettuce no cheese 1/2 teaspoon sour cream very little chicken. they must make a bunch on these if they all come like that!! very disappointing won't be back
Roberto Grande
The restroom was very clean.
Julian Mallin
From the super friendly welcome when we walked to the excellent service and tasty food all was five star!
Khelen Garcia
It was a good meal.
Atmosphere: 2
Food: 3
Service: 4
Eva Ruiz
Delicious food.
Atmosphere: 5
Food: 5
Service: 5
Sara Ogden
Love this El Pollo loco! They are the best! I've been coming to this one for 3 yrs they never let me down!
The food is almost always good but the service is increasingly bad, they need more employees, there is always one person who is taking care of everything and cannot manage it and is always in a bad mood. Yes, the owner
They give you the chicken that is already very dry and burnt, the chicken is no longer juicy and fresh, they no longer have the seasoning and all their employees are rude.
Atmosphere: 1
Food: 1
Service: 1
Katy Cohen
Ordered my food for pick up at 7:15pm. The food was getting bagged up at 7:20 when Marisol triple stacked the salads and one hit the ground, while the second tostada salad slipped out of the bag and sat on it's side - spilling all of it's contents out of the tostada. The 2 other employees stepped over the mess and just looked at the second salad sitting on it's side. The spilled salad was remade incorrectly. Since the spill happened the staff completly forgot to finish the order, so our chips and guac were left out. The staff definately needs some retraining and focus on what good customer service actually is.
Atmosphere: 3
Food: 1
Service: 1
Eddie Castro
Haven't been to a Pollo Loco in a while but feels like quality has gone down. Got chicken, it was dry and pieces were small. Also, service was bad, it was obvious the employee working up front needed help.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Salad, Pollo
Roman Castillo
Very bad experiences lately, the tables are dirty, the cashiers no longer want to place your order, they want you to place your order on the new ordering machines, (when these types of employees are replaced by the machines they are going to miss serving clients and having work)... And the last time I was here it was more horrible; We arrived two hours before closing and the cashier told us that there is no CHICKEN that we had to wait an hour, that day we clearly did not have dinner here... This place was not like that before, before it was very well managed it was efficient, now it needs a lot attention and emergency on the part of the supervisors to correct everything that is wrong and the decline that it is experiencing, they need to train and train their employees well, etc... And clarify that we are not returning here...
This place use to be nicer. Ever since they hor rid of the cashiers it makes the process so much harder to deal with. My mom stopped going all together. Most senior citizens turn around once they see a machine. I use it off and on. But the machine always has some issues. With a coupon or pretty much anything else. We are down to eating el pollo loco once every 6 months. We use to eat it twice a month. My mom would buy dinner, now we just order Pizza.
Order your chicken Juicy and see and taste how fresh it is😋
Love El Pollo Loco at Tustin and Katella!!! The chicken is really delicious, I also enjoy their salads, but I like the service even more, all the employees are really nice and courteous but there are these 2 girls in particular, Catalina and Ana they really enjoy doing their job, it shows in the way they treat customers, they deserve a raise!
classic tostado lots and lots of lettuce no cheese 1/2 teaspoon sour cream very little chicken. they must make a bunch on these if they all come like that!! very disappointing won't be back
The restroom was very clean.
From the super friendly welcome when we walked to the excellent service and tasty food all was five star!
It was a good meal.
Atmosphere: 2
Food: 3
Service: 4
Delicious food.
Atmosphere: 5
Food: 5
Service: 5
Love this El Pollo loco! They are the best! I've been coming to this one for 3 yrs they never let me down!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Double Chicken Tostada Salad
The food is almost always good but the service is increasingly bad, they need more employees, there is always one person who is taking care of everything and cannot manage it and is always in a bad mood. Yes, the owner
Restaurantji Recommends
They give you the chicken that is already very dry and burnt, the chicken is no longer juicy and fresh, they no longer have the seasoning and all their employees are rude.
Atmosphere: 1
Food: 1
Service: 1
Ordered my food for pick up at 7:15pm. The food was getting bagged up at 7:20 when Marisol triple stacked the salads and one hit the ground, while the second tostada salad slipped out of the bag and sat on it's side - spilling all of it's contents out of the tostada. The 2 other employees stepped over the mess and just looked at the second salad sitting on it's side. The spilled salad was remade incorrectly. Since the spill happened the staff completly forgot to finish the order, so our chips and guac were left out.
The staff definately needs some retraining and focus on what good customer service actually is.
Atmosphere: 3
Food: 1
Service: 1
Haven't been to a Pollo Loco in a while but feels like quality has gone down. Got chicken, it was dry and pieces were small. Also, service was bad, it was obvious the employee working up front needed help.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Salad, Pollo
Very bad experiences lately, the tables are dirty, the cashiers no longer want to place your order, they want you to place your order on the new ordering machines, (when these types of employees are replaced by the machines they are going to miss serving clients and having work)... And the last time I was here it was more horrible; We arrived two hours before closing and the cashier told us that there is no CHICKEN that we had to wait an hour, that day we clearly did not have dinner here... This place was not like that before, before it was very well managed it was efficient, now it needs a lot attention and emergency on the part of the supervisors to correct everything that is wrong and the decline that it is experiencing, they need to train and train their employees well, etc... And clarify that we are not returning here...
Nataly Ocampo is a great Manager..
Atmosphere: 5
Food: 5
Service: 5
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