There's ONE specific lady vivian who is the only one to tell people to go wait in the front for their orders? I'm fine getting out of the drive-thru line to make room, but there are no spots for people to go to when told to park. The lot is always full, and if they are going to have a policy where they make people get out of line, the least they can do is have a space designated for those drivers. I feel like she just doesn't want to deal with people at the window because she never has a nice way of saying it either. Very cold and annoyed tone every time. She also has gotten my drink wrong multiple times but hates to admit she's wrong that it almost always takes another employee remaking it when she messes up. She really needs to not be working with costumers if they make her so mad.
Samuel Navaro
No starbucks here!!!!
Maylani Mendoza
The girl who took my order felt the need to correct me about the honey citrus mint tea when I called it a medicine ball. The correction wasn’t a big deal it was the rude tone then I still tipped and she threw it in the jar so rudely and to top it off my hot honey citrus mint tea wasn’t even closed right and spilled all over myself and the car. Wasn’t the first time at this location either it’s usually my preferred. But after my experience never again.
Food: 3
Service: 1
Alfredo Chavez
The bad thing of sturbucks, they donate money to the abortion clinics, im against
Food: 5
Service: 5
Ashley Enriquez
I usually have a good service and everything is good whenever I get a coffee at Starbucks but today I went to go get two coffees today in this Starbucks and at first I had to wait like 20 minutes in line after that I got into the line and once I get to the window the guy had horrible attitude, I told them my name for my order and he told me to stop at the speaker first with a bad tone and I said I was sorry and that I was going to stop there next time. He gets the orders and hands them and doesnt say anything else and once I get my order which were a carmel brûlée Frappuccino and a pistachio Frappuccino. The Carmel brûlée didn’t even have the toppings that I included in my order.
Atmosphere: 3
Food: 4
Service: 1
Beshoy Iskander
They always take extra time to prepare my mobile order. I had to wait extra 15 minutes over the estimated time.
Atmosphere: 3
Food: 2
Service: 1
Xelena Banuelos
Came on 12/27 . The lady that was scheduled for this night totally ignored us for almost about 15 min . Was not acknowledge or greeted . Eventually just drove off without my drinks.
Service: 1
Sylvia Ramirez
The young lady that help me was great.
Atmosphere: 5
Service: 5
Ismael G
The old guy working the last shift on 12/2 is a
Atmosphere: 1
Food: 1
Service: 1
Erarda Hernandez
If I could I wouldn't give it even 1 starToday my son ordered a frape, a mocha coffee for me, a chocolate croissant and a cookie, he did it online, he arrived and asked if they had his order, they told him yes and after 10 minutes he asked again and they said, oh oh oh Sorry we forgot, and even then it took another 10 minutes, and just because I had already paid for it we had to waitThey are not focused on their work, the time we waited was ridiculous, almost 30 minutes. And it's not the first time you've gotten there and they're late and they give you bad answers, a manager should be there to supervise that, and even so I think it wouldn't improve the service, but this is the first time I've posted a review, and the Last time I go to one of these businesses,,!!!
They send me to another starbucks because they didn’t wanted to make me 2 Coffee Travelers . They said they were short on staff but it was 3 of them and no costumers ..
Service: 1
Megan Bland
The baristas are incredibly rude. It took ten minutes for them the make my drink which is outrageous when you have upwards of ten employees working behind the counter. This one barista was so rude to another customer when he flagged that his drink was made wrong and then kept acting like he did the customer a favor by correcting the mistake. I get having a bad day but he was so nice to his fellow baristas - just not the customers.
Atmosphere: 1
Food: 3
Service: 1
Jessie Castillo
@ 3:00pm10-27-2023This location took the liberty and time to make every other drink instead of mine. Then proceeded to started to make my order to make sure that that my half made drink sat there while they proceeded to make three other orders that were behind my own.Horrible placeJ Castillo
Atmosphere: 1
Food: 1
Service: 1
Miguel
Wasted my time, batista forgot my drinks twice. Didn't get a refund just left, horrible service never buying here
Atmosphere: 1
Food: 1
Service: 1
Alexis Almaguer
I've had several unfortunate experiences from horrible attitudes to mobile drinks getting stolen to them forgetting to make my order and having to wait over 15 min. Still I've remained patient with the staff as I am fully aware of how busy it can get and how overwhelmed they must be however this incident really topped it for me.Ordered 2 drinks through the mobile app on Oct. 2nd later in the evening. I am not aware of their hours so I assumed if the mobile app is active then I am free to pick up my order inside, not to mention there had been a man at the door receiving his by an employee so I assumed they were open.. When I walked up to the door and attempted to open it, it was locked. There was about 5 employees who watched me confused and all looked away ignoring me, pretending as if they did not see me at the door. After them noticing I did not leave (because my drinks were already paid for I was not going anywhere) one employee pointed toward the other door so I assumed she was saying to use other door, walked over and she mouthed "drive thru", that is when I began to get frustrated with them because I thought it was very unprofessional to ignore a customer, as a supervisor I would have walked up and explained to the customer our store hours and how we were closed but I would be happy to hand you your drink through the drive thru, but that was not the case. Instead they all pretended they did not see me hoping I would go away. As I am explaining this to the employee at the drive thru the girls in the back are laughing and making remarks about the situation. Supervisor claims she made an exception to the man as he was in a semi and it would not fit through the drive thru however he was not in a semi, it was a van.. The entire situation could have been prevented had they just used proper customer service etiquette. If they are unhappy with their employment and are not capable of ensuring positive interactions then they might have chosen the wrong career path.Writing this review in hopes this reaches the appropriate person and they can remind their staff to do better and be kinder!Thanks.
There's ONE specific lady vivian who is the only one to tell people to go wait in the front for their orders? I'm fine getting out of the drive-thru line to make room, but there are no spots for people to go to when told to park. The lot is always full, and if they are going to have a policy where they make people get out of line, the least they can do is have a space designated for those drivers. I feel like she just doesn't want to deal with people at the window because she never has a nice way of saying it either. Very cold and annoyed tone every time. She also has gotten my drink wrong multiple times but hates to admit she's wrong that it almost always takes another employee remaking it when she messes up. She really needs to not be working with costumers if they make her so mad.
No starbucks here!!!!
The girl who took my order felt the need to correct me about the honey citrus mint tea when I called it a medicine ball. The correction wasn’t a big deal it was the rude tone then I still tipped and she threw it in the jar so rudely and to top it off my hot honey citrus mint tea wasn’t even closed right and spilled all over myself and the car. Wasn’t the first time at this location either it’s usually my preferred. But after my experience never again.
Food: 3
Service: 1
The bad thing of sturbucks, they donate money to the abortion clinics, im against
Food: 5
Service: 5
I usually have a good service and everything is good whenever I get a coffee at Starbucks but today I went to go get two coffees today in this Starbucks and at first I had to wait like 20 minutes in line after that I got into the line and once I get to the window the guy had horrible attitude, I told them my name for my order and he told me to stop at the speaker first with a bad tone and I said I was sorry and that I was going to stop there next time. He gets the orders and hands them and doesnt say anything else and once I get my order which were a carmel brûlée Frappuccino and a pistachio Frappuccino. The Carmel brûlée didn’t even have the toppings that I included in my order.
Atmosphere: 3
Food: 4
Service: 1
They always take extra time to prepare my mobile order. I had to wait extra 15 minutes over the estimated time.
Atmosphere: 3
Food: 2
Service: 1
Came on 12/27 . The lady that was scheduled for this night totally ignored us for almost about 15 min . Was not acknowledge or greeted . Eventually just drove off without my drinks.
Service: 1
The young lady that help me was great.
Atmosphere: 5
Service: 5
The old guy working the last shift on 12/2 is a
Atmosphere: 1
Food: 1
Service: 1
If I could I wouldn't give it even 1 starToday my son ordered a frape, a mocha coffee for me, a chocolate croissant and a cookie, he did it online, he arrived and asked if they had his order, they told him yes and after 10 minutes he asked again and they said, oh oh oh Sorry we forgot, and even then it took another 10 minutes, and just because I had already paid for it we had to waitThey are not focused on their work, the time we waited was ridiculous, almost 30 minutes. And it's not the first time you've gotten there and they're late and they give you bad answers, a manager should be there to supervise that, and even so I think it wouldn't improve the service, but this is the first time I've posted a review, and the Last time I go to one of these businesses,,!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They send me to another starbucks because they didn’t wanted to make me 2 Coffee Travelers . They said they were short on staff but it was 3 of them and no costumers ..
Service: 1
The baristas are incredibly rude. It took ten minutes for them the make my drink which is outrageous when you have upwards of ten employees working behind the counter. This one barista was so rude to another customer when he flagged that his drink was made wrong and then kept acting like he did the customer a favor by correcting the mistake. I get having a bad day but he was so nice to his fellow baristas - just not the customers.
Atmosphere: 1
Food: 3
Service: 1
@ 3:00pm10-27-2023This location took the liberty and time to make every other drink instead of mine. Then proceeded to started to make my order to make sure that that my half made drink sat there while they proceeded to make three other orders that were behind my own.Horrible placeJ Castillo
Atmosphere: 1
Food: 1
Service: 1
Wasted my time, batista forgot my drinks twice. Didn't get a refund just left, horrible service never buying here
Atmosphere: 1
Food: 1
Service: 1
I've had several unfortunate experiences from horrible attitudes to mobile drinks getting stolen to them forgetting to make my order and having to wait over 15 min. Still I've remained patient with the staff as I am fully aware of how busy it can get and how overwhelmed they must be however this incident really topped it for me.Ordered 2 drinks through the mobile app on Oct. 2nd later in the evening. I am not aware of their hours so I assumed if the mobile app is active then I am free to pick up my order inside, not to mention there had been a man at the door receiving his by an employee so I assumed they were open.. When I walked up to the door and attempted to open it, it was locked. There was about 5 employees who watched me confused and all looked away ignoring me, pretending as if they did not see me at the door. After them noticing I did not leave (because my drinks were already paid for I was not going anywhere) one employee pointed toward the other door so I assumed she was saying to use other door, walked over and she mouthed "drive thru", that is when I began to get frustrated with them because I thought it was very unprofessional to ignore a customer, as a supervisor I would have walked up and explained to the customer our store hours and how we were closed but I would be happy to hand you your drink through the drive thru, but that was not the case. Instead they all pretended they did not see me hoping I would go away. As I am explaining this to the employee at the drive thru the girls in the back are laughing and making remarks about the situation. Supervisor claims she made an exception to the man as he was in a semi and it would not fit through the drive thru however he was not in a semi, it was a van.. The entire situation could have been prevented had they just used proper customer service etiquette. If they are unhappy with their employment and are not capable of ensuring positive interactions then they might have chosen the wrong career path.Writing this review in hopes this reaches the appropriate person and they can remind their staff to do better and be kinder!Thanks.
Atmosphere: 1
Food: 1
Service: 1