I had the absolute WORST experience at the Chipotle in Palm Desert. The staff here clearly doesn’t care about customer service, and the manager was beyond rude. My kids and I came in for lunch, and instead of being greeted with kindness, the manager aggressively told my children they needed to leave—for absolutely no reason at all. They weren’t being loud or disruptive; they were just standing by me while I ordered.
When I asked the manager why they were being so harsh, they gave me nothing but attitude and treated us like we were a problem instead of paying customers. I’ve never been so disrespected in my life, and my kids left upset and confused.
This location needs to seriously retrain their staff on how to treat families and people in general. I will NEVER return to this Chipotle, and I’ll be telling everyone I know to avoid it as well. Disgusting service.
Atmosphere: 2
Food: 3
Service: 1
Jorge Monzon
They need to clean better
Atmosphere: 2
Food: 4
Service: 4
Gianni Arciniega
I came to this chipotle with my family while on vacation. Food & Service was ok but we were missing 2 items from our order. I attempted to call them but no one answered.
Atmosphere: 2
Food: 2
Service: 2
Yara Hasanović
We had the honey chicken and omg. It was so good
Atmosphere: 3
Food: 5
Service: 5
B W Laamshoph
Mostly inviting as it was clean in the dining room at 10:30 AM the beginning of their day… But when I saw the the Grill very darkened and unappealing… They're display of all cooked and prepared foods waiting to be spooned into your taco or bowl or burrito, was not the most appetizing… But for the most part the food tasted really good and they have a great reputation… This is my first visit to a chipotle
Atmosphere: 3
Food: 4
Service: 5
Johanna Cooke
Honestly idk the hype
Judy West
Burrito and bowl both lacking chicken and pork, you had to hunt for the protein, hardly any in there. Teenage staff very inexperienced, could hardly understand English. Wouldn't go back, very expensive for what you actually get!
Atmosphere: 2
Food: 2
Service: 2
Mystery Sieben
I’ve been to chipotle multiple times the one in Palm Springs will not return to this one in Palm Desert paid 16 dollars for mainly tortilla and barely any rice they barely give you anything I looked at the guy behind the counter and said that was barely anything for what I’m paying. I do appreciate what they do but at least give bit more for what we are paying thank you!
Edwin Castro
The portions here are not to my liking. I barely get any meat. Even when I get double
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Steak Bowl
Cmc Sociologist
I was charged for guacamole twice. Bad communication.
The guy ignored my directions on my food and I asked him to fix it and he refused. He also charged me for double chicken and didn’t actually give it to me. There was black chat on my quesadilla after all was said and done. This place used to be great but it has been terrible lately.
Atmosphere: 3
Food: 1
Service: 1
Deshon Tolliver
Very good experience..I we'll be back with friends
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Bowl
David Mendoza
A truly magnificent experience, almost in and out with my food and my order in a few minutes, as fast as a fast food restaurant and the service. From a regular restaurant with high quality food, delicious, good and cheap.
Vegetarian options: A very good variety of vegetarian menu
Dietary restrictions: They are specified in the menu
Parking: A super spacious parking lot
Kid-friendliness: Fabulous menu for children
Wheelchair accessibility: Super accessible for people in wheelchairs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Special Customized Taco, Queso, Burrito Bowl of Rice, Large Chips & Large Queso Blanco, Chips, Steak Bowl, Burrito, Salad, Caesar Salad, Carnitas Plate, Grapefruit Izze, Kid's Build Your Own, whole30 Salad Bowl, Quesadilla, Large Chips & Large Guacamole, Keto Salad Bowl, Tacos, Go Half Veggie Bowl, Veggie Full Bowl, Balanced Macros Bowl
Thomas S
This is my go-to Chipotle location. They’re quick, friendly, and the food is always good. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl of Rice
Cihan Akdere
Great place with fast service, generous portions, and super friendly staff!
I had the absolute WORST experience at the Chipotle in Palm Desert. The staff here clearly doesn’t care about customer service, and the manager was beyond rude. My kids and I came in for lunch, and instead of being greeted with kindness, the manager aggressively told my children they needed to leave—for absolutely no reason at all. They weren’t being loud or disruptive; they were just standing by me while I ordered.
When I asked the manager why they were being so harsh, they gave me nothing but attitude and treated us like we were a problem instead of paying customers. I’ve never been so disrespected in my life, and my kids left upset and confused.
This location needs to seriously retrain their staff on how to treat families and people in general. I will NEVER return to this Chipotle, and I’ll be telling everyone I know to avoid it as well. Disgusting service.
Atmosphere: 2
Food: 3
Service: 1
They need to clean better
Atmosphere: 2
Food: 4
Service: 4
I came to this chipotle with my family while on vacation. Food & Service was ok but we were missing 2 items from our order. I attempted to call them but no one answered.
Atmosphere: 2
Food: 2
Service: 2
We had the honey chicken and omg. It was so good
Atmosphere: 3
Food: 5
Service: 5
Mostly inviting as it was clean in the dining room at 10:30 AM the beginning of their day… But when I saw the the Grill very darkened and unappealing… They're display of all cooked and prepared foods waiting to be spooned into your taco or bowl or burrito, was not the most appetizing… But for the most part the food tasted really good and they have a great reputation… This is my first visit to a chipotle
Atmosphere: 3
Food: 4
Service: 5
Honestly idk the hype
Burrito and bowl both lacking chicken and pork, you had to hunt for the protein, hardly any in there. Teenage staff very inexperienced, could hardly understand English. Wouldn't go back, very expensive for what you actually get!
Atmosphere: 2
Food: 2
Service: 2
I’ve been to chipotle multiple times the one in Palm Springs will not return to this one in Palm Desert paid 16 dollars for mainly tortilla and barely any rice they barely give you anything I looked at the guy behind the counter and said that was barely anything for what I’m paying. I do appreciate what they do but at least give bit more for what we are paying thank you!
The portions here are not to my liking. I barely get any meat. Even when I get double
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Steak Bowl
I was charged for guacamole twice. Bad communication.
Food: 4
Service: 2
Restaurantji Recommends
The guy ignored my directions on my food and I asked him to fix it and he refused. He also charged me for double chicken and didn’t actually give it to me. There was black chat on my quesadilla after all was said and done. This place used to be great but it has been terrible lately.
Atmosphere: 3
Food: 1
Service: 1
Very good experience..I we'll be back with friends
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Bowl
A truly magnificent experience, almost in and out with my food and my order in a few minutes, as fast as a fast food restaurant and the service. From a regular restaurant with high quality food, delicious, good and cheap.
Vegetarian options: A very good variety of vegetarian menu
Dietary restrictions: They are specified in the menu
Parking: A super spacious parking lot
Kid-friendliness: Fabulous menu for children
Wheelchair accessibility: Super accessible for people in wheelchairs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Special Customized Taco, Queso, Burrito Bowl of Rice, Large Chips & Large Queso Blanco, Chips, Steak Bowl, Burrito, Salad, Caesar Salad, Carnitas Plate, Grapefruit Izze, Kid's Build Your Own, whole30 Salad Bowl, Quesadilla, Large Chips & Large Guacamole, Keto Salad Bowl, Tacos, Go Half Veggie Bowl, Veggie Full Bowl, Balanced Macros Bowl
This is my go-to Chipotle location. They’re quick, friendly, and the food is always good. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl of Rice
Great place with fast service, generous portions, and super friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
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