Always enjoy having a good starbucks on site at the JW Marriott here in Palm Dessert. It opens at 530am and closes at 2pm. Be prepared as the line is always long unless you get there early, but the staff was very cheerful and helpful when I was there for a couple of days. Got my OG iced Carmel Macchiato. See you next year when we return.
Parking: Plenty of parking at hotel ?
Wheelchair accessibility: Wheelchair ♿️ space and doors to hotel and starbucks.
Atmosphere: 5
Food: 5
Service: 5
Maya Lee
Honestly, this is one of the worst Starbucks I have ever visited. This location was having a rush. But even so, I also work in the food service industry and am a barista. TDLR got my order wrong (I ordered lavender oat milk with lavender foam and am lactose intolerant ). They had terrible attitudes. The cashier wrote the order wrong on the cup. Once I received my order, I tried it, and it did not taste like a lavender oat milk latte. So I returned to ask about my order and said, “Hi, excuse me, I ordered a lavender oat milk latte, but it doesn’t taste like one.” The lady who helped me gave me a strong, rude attitude, saying the cup doesn’t say oat milk. I said, “Okay, it’s fine.” I walked away because of her impolite response and attitude, showing she didn’t want to help me with this order. I dug through the trash can to get my receipt. I waited patiently again and asked a different barista about the drink with the receipt. The same First Lady walked back, took my drink out of my hand, and tossed it. She told me to go back to the register and pay for the oat milk. So I told her the lavender oat milk latte was what I ordered and handed her my receipt. She had another lady make me a new drink. The quality/taste of the drink is 2/10 compared to all the times I have gotten this drink.During this whole ordeal, I can visibly see their discontent, sighing, rolling their eyes, and looking at each other.I understand it was busy, the ordeals that happen during a rush, and just being in this industry. But as a barista myself, they could’ve handled this rush better and had patience with the guests. I am extremely unhappy with my purchase and highly dissatisfied with the quality of the drink and customer service.0/10 experience and I am never coming back to this location.
Atmosphere: 1
Service: 1
G A U
Gotta love starbucks, and yes, right inside the JW Marriott in Palm Desert. This was a go-to twice a day, and I just charged it to our room. Cappuccino and Carmel Machiato, oh yeah. The ambiance was great, and the fire pit just outside the door was so relaxing while sipping on the hot and tasty drinks.
Atmosphere: 5
Food: 5
Service: 5
María Ángela
The service has always been good and the food as well but it is frustrating when the website says they are open until 5pm but are continuously closed by 2pm or 3pm.
Atmosphere: 3
Food: 3
Service: 3
Abbey Twichell
yesterday i went here and got a salted caramel cream cold brew, but the cold foam made with coconut milk instead of regular cream because i have gotten that before at other locations and they made it no problem. so i ordered it again today and the lady at the register said that it was premade and they wouldn’t do it. correct me if i’m wrong but cold foam is literally just blended up cream, so i don’t see the problem with making it with coconut milk instead.
Atmosphere: 5
Food: 5
Service: 2
Tony B
Starbucks is actually a small part of a local call The MARKET place. The drink offerings are 'many & few' at the same time--as I could not get an ordinary cup of decaf coffee? The Market has the basic essentials ... such as wine, beer, band-aids and such, ice cream, frozen dinners, soda, bread, eggs, and so forth . . . ALL Overpriced! But I'm glad it is there.
Jay Cummings
Worst service I have ever had at a StarbucksThey do not look you in the eye and barely speak to you . Absolutely not what Starbucks usually is and they should be worked with as this was absolutely terrible
Richard Otis
They have the best coffee in here and they are the nicest! Never ever experienced customer service like this at another Starbucks before ??
Spencer Ceurvorst
Good Starbucks location. Unfortunately they do not use the app. 5 stars once they do.
I love this Starbucks. Especially now that it accepts the app… it never used to and was only a quasi Starbucks
Richard Ortiz
They have the best coffee in here and they are the nicest! Never ever experienced customer service like this at another Starbucks before ??
Rickyaguilera123
Walking outside with family, we decide to have a iced coffee but the Jung worker with name Jessica wasn’t friendly look’s like she doesn’t wanted to serve me so I had to ask my daughter to order, after that the worker star speaking laud and clear make me feel like I’m not welcome, so at the end I asked for a receipt but she said is in the trash! I answered I need it ! She pick the receipt and throw it to the counter…in not a nice way !!
Jami J
Visited five days in a row; service was consistently cheery and helpful, beverages and light breakfast perfect and fast.
Always enjoy having a good starbucks on site at the JW Marriott here in Palm Dessert. It opens at 530am and closes at 2pm. Be prepared as the line is always long unless you get there early, but the staff was very cheerful and helpful when I was there for a couple of days. Got my OG iced Carmel Macchiato. See you next year when we return.
Parking: Plenty of parking at hotel ?
Wheelchair accessibility: Wheelchair ♿️ space and doors to hotel and starbucks.
Atmosphere: 5
Food: 5
Service: 5
Honestly, this is one of the worst Starbucks I have ever visited. This location was having a rush. But even so, I also work in the food service industry and am a barista. TDLR got my order wrong (I ordered lavender oat milk with lavender foam and am lactose intolerant ). They had terrible attitudes. The cashier wrote the order wrong on the cup. Once I received my order, I tried it, and it did not taste like a lavender oat milk latte. So I returned to ask about my order and said, “Hi, excuse me, I ordered a lavender oat milk latte, but it doesn’t taste like one.” The lady who helped me gave me a strong, rude attitude, saying the cup doesn’t say oat milk. I said, “Okay, it’s fine.” I walked away because of her impolite response and attitude, showing she didn’t want to help me with this order. I dug through the trash can to get my receipt. I waited patiently again and asked a different barista about the drink with the receipt. The same First Lady walked back, took my drink out of my hand, and tossed it. She told me to go back to the register and pay for the oat milk. So I told her the lavender oat milk latte was what I ordered and handed her my receipt. She had another lady make me a new drink. The quality/taste of the drink is 2/10 compared to all the times I have gotten this drink.During this whole ordeal, I can visibly see their discontent, sighing, rolling their eyes, and looking at each other.I understand it was busy, the ordeals that happen during a rush, and just being in this industry. But as a barista myself, they could’ve handled this rush better and had patience with the guests. I am extremely unhappy with my purchase and highly dissatisfied with the quality of the drink and customer service.0/10 experience and I am never coming back to this location.
Atmosphere: 1
Service: 1
Gotta love starbucks, and yes, right inside the JW Marriott in Palm Desert. This was a go-to twice a day, and I just charged it to our room. Cappuccino and Carmel Machiato, oh yeah. The ambiance was great, and the fire pit just outside the door was so relaxing while sipping on the hot and tasty drinks.
Atmosphere: 5
Food: 5
Service: 5
The service has always been good and the food as well but it is frustrating when the website says they are open until 5pm but are continuously closed by 2pm or 3pm.
Atmosphere: 3
Food: 3
Service: 3
yesterday i went here and got a salted caramel cream cold brew, but the cold foam made with coconut milk instead of regular cream because i have gotten that before at other locations and they made it no problem. so i ordered it again today and the lady at the register said that it was premade and they wouldn’t do it. correct me if i’m wrong but cold foam is literally just blended up cream, so i don’t see the problem with making it with coconut milk instead.
Atmosphere: 5
Food: 5
Service: 2
Starbucks is actually a small part of a local call The MARKET place. The drink offerings are 'many & few' at the same time--as I could not get an ordinary cup of decaf coffee? The Market has the basic essentials ... such as wine, beer, band-aids and such, ice cream, frozen dinners, soda, bread, eggs, and so forth . . . ALL Overpriced! But I'm glad it is there.
Worst service I have ever had at a StarbucksThey do not look you in the eye and barely speak to you . Absolutely not what Starbucks usually is and they should be worked with as this was absolutely terrible
They have the best coffee in here and they are the nicest! Never ever experienced customer service like this at another Starbucks before ??
Good Starbucks location. Unfortunately they do not use the app. 5 stars once they do.
Not friendly staff and unprofessional
Restaurantji Recommends
I love this Starbucks. Especially now that it accepts the app… it never used to and was only a quasi Starbucks
They have the best coffee in here and they are the nicest! Never ever experienced customer service like this at another Starbucks before ??
Walking outside with family, we decide to have a iced coffee but the Jung worker with name Jessica wasn’t friendly look’s like she doesn’t wanted to serve me so I had to ask my daughter to order, after that the worker star speaking laud and clear make me feel like I’m not welcome, so at the end I asked for a receipt but she said is in the trash! I answered I need it ! She pick the receipt and throw it to the counter…in not a nice way !!
Visited five days in a row; service was consistently cheery and helpful, beverages and light breakfast perfect and fast.
Surprisingly good coffee for Starbucks.
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