Sullivan's Steakhouse

Very simple it’s a steak house and a chain at that; it should be good, easy, nice dinner. Do not waste your time and money here! The service was beyond sub par and that’s being kind. The food to begin with is absolutely not as fresh as they “say.” Almost everything asked about was “out of this evening” and the lobster bisque tasted like two day old gumbo out of a can. Enough said as there is nothing positive to say!

Maybe it was because they were having an early Christmas party, but their service was extremely slow - took us over an hour and a half to get our party of 4's entries. When they arrived 1 filet mignon and 1 rib eye were not up to Sullivan's usual stellar standards. Fortunately when we complained to the manager they made good. The replacement steaks were superb and the manager also discounted our bill for our inconvenience. Restored our faith in Sullivans as a go-to restaurant. Thanks Sullivans for making things right.

Gabriel our waiter was very friendly but incredibly inefficient...ordered drinks and oysters...drinks took a while but the oysters were about 20-25 mins... we told Gabriel not to worry...we were chilling...oysters Rockefeller came but the cheese was completely burned on top..not ooey gooey...but a thick piece of rubber...ordered dinner with two soups...one for each of us...also 2 more martinis...waited a while no martinis...no soup...saw the manager walking around with 2 bowls of soup..she went back to the kitchen..5 minutes later brings them out again and passes them to us...one is medium warm. The other is cold...sent the cold one back...waiter said new staff didn't know procedure to warm soup...really..?.....still no martinis....told manager we were waiting...4 minutes later she comes back asking if we want garnish/olives...our martinis did not have garnishes....two martinis arrive...clear they are not ours...we wait...finally get our second drink about an hour or more after we arrive...the second French 75 tastes nothing like the first one...was missing elderflower...asked for glass of ice as martinis/cocktail's were not cold ....waited 5-10 minutes went to the bar to get ice myself..only one customer in bar...so that was not reason for poor service...didn't get much better with mains...except bernaise sauce was phenomenal...couldn't flag waiter for bill so asked manager to pack desert so we could pay and go...what was intended to be a good date nite ended up being an expensive evening of frustration ...we have been there multiple times before...never like this..

This used to be a favorite ---but now it is so tired.....gloomy atmosphere; food so so; almost empty when most restaurants were full. Sad that is have deteriorated since the Pandemic

My date night experience was exceptional! The service was top-notch, with our server providing attentive and very helpful assistance.

Indifferent reception, empty place and still 15 minutes before we are greeted or given water! Food was great, but staff didn't seem to care

We love the bar area at Sullivans. On saturday night they have live music. Really good Old Fashions and cocktails. Food was great. We had a salad, seared ahi tuna, lobster tempura and crab fried rice. All really tasty. Totally recommend

Sullivan's is a good value, especially the Pre Fixe menu which we had, and always a good experience. Maybe not the best, but far from the worst, and has a nice El Paseo location in The Gardens for an enjoyable stroll before or after dinner or lunch.

Asked for medium plus on the steak, came out rare. Food was barely warm when it finally got to us. Service wasn't great either, overall very lackluster.

We made a reservation, but when we arrived, they said that they didn't know how long the wait would be for a table - bummer. But the food was delicious. The service was professional. The live music on an Friday night and the overall ambience was incredible. 

There were 8 of us. One had a live fly in her salad. Two of us ordered an appetizer to share which we had to ask to get twice. It showed up right before our entree. We were also spitting a steak. It was brought out on 1 plate without even a second plate, let alone cut in half for us. The crab stuffed shrimp was very tasty but cold in the middle. It was a hot item. The waiter did not come over and ask if everything was okay. BTW the restaurant was not even half full. We had to continually flag down other employees to help us. The manager was very apologetic and comped a bottle of wine. We appreciated her gesture and thanked her. Based upon our experience we will not be back.

Sullivan's has regularly been our go-to steak restaurant for special occasions. Our recent visit was great, as expected. Food, service and ambiance was wonderful. Always highly recommended!

Dinner at sullivans was wonderful as always, I had my usual which is a ribeye steak. Jackie was our server, very attentive and friendly. She had great recommendations on food and drinks. Definitely ask for Jackie if you visit the Palm Desert location.

Atmosphere: 5

Food: 5

Service: 5

Enjoyed dinner with some family. Our food was excellent, service was great! Jackie took great care of my family and I. We will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Very good service and good

Atmosphere: 5

Food: 5

Service: 5