Cartel Roasting Co
1551 N Palm Canyon Dr, Palm Springs
(480) 621-6381
Recent Reviews
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I told the barista the ccl sounds good but could they make less sweet & she said it’s really sweet so maybe try something else. I said well the coconut almond cream sounds really good so could i get an iced latte with the coconut almond cream & she said oh we only make that for the ccl. I am a barista, so this makes no sense unless they pre-make batches of the cream with the caramel in it - in which case she should have explained that to me. I left just disappointed getting a plan almond milk latte that was given to me by a man with no customer service skills.
Really not good coffee. We had hoped it was legit craft coffee and it was just BAD. Friendly person at the register though.
Atmosphere: 3
Food: 1
Service: 3
“Closed for lunch”…? At 1:45 pm. Are you kidding me? Is this 1975? Italy? Drove across town for ya. Will go to the alternatives.
Service: 1
Disappointed. Stopped by for first and now last time. Customer service not friendly. Place was not busy with no one else in line but I was told when ordering a breakfast burrito it would take 15 mins as one was ordered ahead of me. Ok, I’m thinking must be good ones they’re making to order if it takes that much time, so I ask to leave out one of the ingredients. Am told they’re premade but to go to the hotel if I want something custom. I get it, but they were so unfriendly or caring about it while still charging a premium price to slowly heat up a premade burrito. No, they don’t offer a large size black coffee either. Just a small one…but still charge a large sized $5 for a small 12 oz drip black coffee. Boutique pricing for meh customer service and meh product makes me meh about coming around again.
Atmosphere: 4
Food: 3
Service: 1
I was hoping for a better experience. But a cup filled with milk and a splash of coffee isn’t enough. The flavor was below average.
Atmosphere: 3
Food: 2
Service: 5
Stop here for your quality cuppa! They roast too and beans are legit. Wifi: Cartel, pass: cartelps
Cute spot with a great selection of tasty brews.
Very nice decor and fantastic service!!!
Atmosphere: 5
Food: 5
Service: 5
Coffee was outstanding! Perfectly executed light roast cortado and a solid drip brew. Bacon breakfast burrito was sadly not good, please change vendors!
Absolutely worth a stop if you're in the area.
Atmosphere: 5
Food: 4
Service: 5
Proper coffee
Best coffee in PS!
Restaurantji Recommends
By far, the best coffee in Palm Springs. Baristas are knowledgeable and skilled.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oat Milk Latte
Great espresso!
Atmosphere: 3
Food: 5
Service: 4
Very expensive for what they provide. The milk selection is trash. They have Stater Brothers branded milk and buy non-organic almond and oat milk. Nothing is house made. seems like the prices are high only because this coffee place is attached an Expensive tourist hotel. I had a much better experience at Ernest coffee which is only a minute or two away.
Atmosphere: 1
Food: 1
Service: 1
I don’t know or my standards don’t match the expectations or we forgot what is customer service is !
I wanted to stop by this place for so long . And here we are finally I was so excited. I was looking forward for some awesome coffee or chai- with pastry on side .
We arrived around 11ish. It had few people in shop . And I am like yes . I made it !
And the gal that was in shop was on phone and I needed to wait for her to pay attention that we got into shop. And I ask what kind of substitute milk they had . The gal kinda roll eyes on me and with ahhh we have oat milk and almond milk.
I am ok non of them my favorite.
I order Americano and my wife order chai tea with almond milk
The gal took her sweet time to make this two drinks . After like more then enough time I ask her to rush up . And also told her just a suggestion- fyi maybe suggest to owner to buy coconut milk . Because lots of people have nuts allergies and also oat milk has aftertaste.
She like yes more then few customers told me that. And I ask her so did you ask/ suggested to the owner- she is no . Why ?!
And I like because you work here and if more then few people tell you this , it is should get to your management team and also coconut milk shelf life are long so I don’t see a problem in that .
She just like naaa shrug her shoulders .
I told her how excited I was and wanted to come to this coffee shop but - you lost me and my business.
One service of two drinks with out customers ahead of me took almost 15+ minutes and she don’t give a damn about customer.
So I am not coming back. It is plenty places in PS downtown to spend my time and my money even so I love to support small businesses. Sorry, not sorry. Hire somebody who want to work and have passion for customer service and enthusiastic for what they do even in the coffee shop.
Atmosphere: 5
Food: 3
Service: 1
Recommended dishes: Single Origin Drip Coffee
Great customer service & great coffee! My go-to is vanilla latte with a sprinkle of cinnamon!
Atmosphere: 5
Service: 5
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