I ordered 3 monster shakes. I’m waiting for him to finish meanwhile I’m missing my movie to surprise my grandkids. 2 ladies walk in and he dismisses me while my ice cream is melting to help them. By the time I got them to theater one of the whip cream fell off and all 3 were melted a lot like liquid. $15.00 each for ______. I’m contacting the owner for a refund.
Danny Levy
Friday 3/7/25 Cathedral City. Horrible customer service. Rude. Argumentative. Disrespectful. Local here, with visiting family. Checked website for hours. Showed on several web locations open until 10:00 pm. Arrived at 9:05 pm. Both owners were there. Made special request, they were unable to do. Placed other large order items . They made the items. We sat down to eat the purchased items. At 9:30 one owner announced out loud it was 9:30 and they were closing. We thought it was like a last call type of announcement and continued eating. 5 minutes go by and he announced again it was 9:30 and we had to leave. They were closing. We said we thought they were open until 10, and we were not finished yet. He said they adjusted the time, what ever that means. He continues:”we have been here since 10 am” “we have a home to get to” “other places close at 8 pm”. He repeated we needed to get out. There was other customers, one in a walker, who just spent $60 and sat down to eat their item, and they had to leave as well. Owner was very willing to take money but not allow us or others to finish what was purchased. Never mentioned they were closing soon and we should get items to go. WILL NEVER RETURN AND NOT RECOMMEND TO ANYONE. WILL GLADLY TELL AT LEAST 10 PEOPLE ABOUT THIS HORRIBLE EXPERIENCE.
Lise Friisbaastad (Realtor Lise)
While I loved the "barista," he was so nice, the shake was extremely mediocre. If you're looking for a REAL AUTHENTIC desert "Date Shake" do NOT get it here. Go to Shield's Date Garden in Indio. This one tasted so artificial - even the dates that were swirled in with the artificial-tasting stuff... I got the "Traditional" but it was definitely not... cute donut on top though
Manuel Sundiman
Came in for Açaí bowl but staff said he didn’t have so he gave me Patai instead (some kind of dragon fruit). It was not as tasty as the Açaí bowl and he charged me a full price I regret coming inside this store.
Atmosphere: 1
Food: 1
Service: 1
Terri Hanson Mead
This was the best banana split I’ve had in a long time. It’s not cheap at $12.95 but it serves at least two people (we didn’t finish ours) and was beautifully prepared. Tom served it up and was very nice and had great energy.
Atmosphere: 3
Food: 5
Service: 5
Michelle Miller
Love their shakes and ice-cream. Thank you. The guy there was so nice and very respectful.
Atmosphere: 5
Food: 5
Service: 5
Martha Diaz
The atmosphere was fun, relaxing and the server was very nice.
Atmosphere: 5
Food: 5
Service: 5
David B.
Update: I have called every day since and they don't answer the phone. Domestic violence is not okay and slamming the food on the counter and trying to take it away from me like i'm the counter attendees child is highly abusive. I can't imagine that Their business is flourishing With this this type of atmosphere and customer service.
You should rename your store to abuser shakes
Last night I had stopped by after a harsh trip to the hospital. As I went to eat what I thought would be a pick me up as I wait for news from a close friend on their death bed, I figured I'd reply to a few messages.
As the only customer in the store that had ordered, a family came in. The attendant at the store called my order ( the only order ) only customer and I guess since I was on my phone the attendant got upset, maybe I didn't get up fast enough or something but I wanted to finish this 25sec text so after finishing as I got up to grab my order 3ft away this random kid raises his voice from the family and says " that's your order sir" I said dude, are you the counter conductor?
Please give me space, and I quoted " isn't it always a privileged kid that doesn't know how to mind their own business"
Apparently the attendee behind the counter. Thought it was his responsibility to take away my food and to yell at me and to tell me, the kid was only trying to help. I said am I not allowed to take my time to get my order. Is there a specific time allotment that I need to get up and grab my order? The food attendee apparently didn't know the answer to this and was very triggered. So he decided he was going to take out his frustration on my food. He grabbed it and squeezed it and made it leak over the sides in between his fingers and then slammed it back on the counter and told me to get out of the store. I thought this was pretty weird since I as a person. Have a right to sit in the store. Enter answer a personal text message while waiting for my food. It's not like I was up at the counter telling him to hurry up every second of the 10 minutes. It took him to make my acai bowl.
I don't mind if he ask me not to come back to the store, but taking my food and squeezing it And then slamming it on the counter while yelling at me is domestic violence and is assault. After the owner watches thus I'd like a response. This happened 7/18/2024 around 6-8pm
Sincerely
Atmosphere: 1
Luna Quest
Wonderful malt! Excellent service! ??? So tasty! We will be back! ?
Owner is very nice and the ice cream here is the best I’ve ever had. This is an absolute must try! Shakes are amazing and delicious!
Atmosphere: 5
Food: 5
Service: 5
Patrick Allaire
They serve the best Date Shake in the region. The taste is good, the texture is amazing. The price compares to the competition
Atmosphere: 4
Food: 5
Service: 5
Sam Miller-Hyde
The food was absolutely amazing just perfect balance of sweet and also filling! The person working as super nice
Atmosphere: 5
Food: 5
Service: 5
Tamana Cassim Jadwet
As per the website it says the store will be open by 10:30am. When we arrived around 10:40 store wasn't open, which was sad. When I saw someone opening up the store in 5 mins I called and they refuse to help until 11am. If you do care for good customer service have your hours you odated correctly on the website. So it's not the trouble for people to look around and be there when you are not open.
Service: 1
Dalila Ayala
Ice cream is so good. The shakes are incredible. Small little spot, but it's delicious. Service was fast and awesome.
Very rude staff
I ordered 3 monster shakes. I’m waiting for him to finish meanwhile I’m missing my movie to surprise my grandkids. 2 ladies walk in and he dismisses me while my ice cream is melting to help them. By the time I got them to theater one of the whip cream fell off and all 3 were melted a lot like liquid. $15.00 each for ______. I’m contacting the owner for a refund.
Friday 3/7/25 Cathedral City. Horrible customer service. Rude. Argumentative. Disrespectful. Local here, with visiting family. Checked website for hours. Showed on several web locations open until 10:00 pm. Arrived at 9:05 pm. Both owners were there. Made special request, they were unable to do. Placed other large order items . They made the items. We sat down to eat the purchased items. At 9:30 one owner announced out loud it was 9:30 and they were closing. We thought it was like a last call type of announcement and continued eating. 5 minutes go by and he announced again it was 9:30 and we had to leave. They were closing. We said we thought they were open until 10, and we were not finished yet. He said they adjusted the time, what ever that means. He continues:”we have been here since 10 am” “we have a home to get to” “other places close at 8 pm”. He repeated we needed to get out. There was other customers, one in a walker, who just spent $60 and sat down to eat their item, and they had to leave as well. Owner was very willing to take money but not allow us or others to finish what was purchased. Never mentioned they were closing soon and we should get items to go. WILL NEVER RETURN AND NOT RECOMMEND TO ANYONE. WILL GLADLY TELL AT LEAST 10 PEOPLE ABOUT THIS HORRIBLE EXPERIENCE.
While I loved the "barista," he was so nice, the shake was extremely mediocre. If you're looking for a REAL AUTHENTIC desert "Date Shake" do NOT get it here. Go to Shield's Date Garden in Indio. This one tasted so artificial - even the dates that were swirled in with the artificial-tasting stuff... I got the "Traditional" but it was definitely not... cute donut on top though
Came in for Açaí bowl but staff said he didn’t have so he gave me Patai instead (some kind of dragon fruit). It was not as tasty as the Açaí bowl and he charged me a full price
I regret coming inside this store.
Atmosphere: 1
Food: 1
Service: 1
This was the best banana split I’ve had in a long time. It’s not cheap at $12.95 but it serves at least two people (we didn’t finish ours) and was beautifully prepared. Tom served it up and was very nice and had great energy.
Atmosphere: 3
Food: 5
Service: 5
Love their shakes and ice-cream. Thank you. The guy there was so nice and very respectful.
Atmosphere: 5
Food: 5
Service: 5
The atmosphere was fun, relaxing and the server was very nice.
Atmosphere: 5
Food: 5
Service: 5
Update: I have called every day since and they don't answer the phone. Domestic violence is not okay and slamming the food on the counter and trying to take it away from me like i'm the counter attendees child is highly abusive. I can't imagine that Their business is flourishing With this this type of atmosphere and customer service.
You should rename your store to abuser shakes
Last night I had stopped by after a harsh trip to the hospital. As I went to eat what I thought would be a pick me up as I wait for news from a close friend on their death bed, I figured I'd reply to a few messages.
As the only customer in the store that had ordered, a family came in. The attendant at the store called my order ( the only order ) only customer and I guess since I was on my phone the attendant got upset, maybe I didn't get up fast enough or something but I wanted to finish this 25sec text so after finishing as I got up to grab my order 3ft away this random kid raises his voice from the family and says " that's your order sir" I said dude, are you the counter conductor?
Please give me space, and I quoted " isn't it always a privileged kid that doesn't know how to mind their own business"
Apparently the attendee behind the counter. Thought it was his responsibility to take away my food and to yell at me and to tell me, the kid was only trying to help. I said am I not allowed to take my time to get my order. Is there a specific time allotment that I need to get up and grab my order? The food attendee apparently didn't know the answer to this and was very triggered. So he decided he was going to take out his frustration on my food. He grabbed it and squeezed it and made it leak over the sides in between his fingers and then slammed it back on the counter and told me to get out of the store. I thought this was pretty weird since I as a person. Have a right to sit in the store. Enter answer a personal text message while waiting for my food. It's not like I was up at the counter telling him to hurry up every second of the 10 minutes. It took him to make my acai bowl.
I don't mind if he ask me not to come back to the store, but taking my food and squeezing it And then slamming it on the counter while yelling at me is domestic violence and is assault. After the owner watches thus I'd like a response. This happened 7/18/2024 around 6-8pm
Sincerely
Atmosphere: 1
Wonderful malt! Excellent service! ??? So tasty! We will be back! ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Owner is very nice and the ice cream here is the best I’ve ever had. This is an absolute must try! Shakes are amazing and delicious!
Atmosphere: 5
Food: 5
Service: 5
They serve the best Date Shake in the region. The taste is good, the texture is amazing. The price compares to the competition
Atmosphere: 4
Food: 5
Service: 5
The food was absolutely amazing just perfect balance of sweet and also filling! The person working as super nice
Atmosphere: 5
Food: 5
Service: 5
As per the website it says the store will be open by 10:30am. When we arrived around 10:40 store wasn't open, which was sad. When I saw someone opening up the store in 5 mins I called and they refuse to help until 11am.
If you do care for good customer service have your hours you odated correctly on the website. So it's not the trouble for people to look around and be there when you are not open.
Service: 1
Ice cream is so good. The shakes are incredible. Small little spot, but it's delicious. Service was fast and awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Monster Shake, Frozen Yogurt
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