The manager Jeff is amazing. Truly beautiful customer service. You can really tell how much he cares. We love to see it
Atmosphere: 5
Food: 5
Service: 5
Jacky
Ordered a hot peppermint mocha that was so watered down it tasted like peppermint water. Then a blended peppermint mocha which was all watery and also tasted like water with a bit of peppermint. This location never has any consistency will definitely not be coming back or recommending.
Atmosphere: 1
Food: 1
Service: 1
Linzee Langsford
Typically good Starbucks
Atmosphere: 5
Food: 5
Service: 5
relle gma
The employees who pack and hand out ready orders are trained extremely poorly. I arrived at Starbucks and saw that my two orders were ready. They were just sitting there and needed to be bagged and given to me. I asked the staff (three different employees!), each of whom was dragging their feet, but none of them bagged or handed over my orders. Instead, new orders kept coming out onto the counter, which the employees would pack, while my orders continued to sit unbagged. As a result, I waited 20 minutes, grabbed the orders myself, and delivered them to the customers, who were late for their meeting because of me. They got furious with me and gave me bad delivery ratings. And this happened solely because a poorly trained employee didn’t know to pack orders in the sequence they were placed on the counter—they did it in reverse order, from the end. Besides me, other frustrated drivers were standing around at Starbucks, unable to get their orders because the poorly trained Starbucks employees simply lack the brains to figure out the right sequence for handing out orders.
Aviva Okeefe
Nicole is awesome
Atmosphere: 5
Food: 5
Service: 5
Jeremy A
This location has certain rude staff members and poor customer service policies. They require you to wait in line for water, even after you’ve already placed your order. When I went to pick up my order, several employees were standing around behind the counter, yet they refused to pour a cup of water and instead told me to go to the back of the line.
I even overheard them saying that anyone who wants water has to wait in line, almost as if it’s meant to discourage people from asking. This kind of attitude is rude, unhelpful, and definitely not customer service oriented.
Service: 1
Mike Lujan
Love the sweetness
Food: 5
Service: 5
Kori B.
Hours say they close at 9pm. Arrived at 8:16 and staff had already closed.
Eryck Neverson
Poor customer service and lazy they stand around and talk and don’t work but expect people to be nice to them. And then didn’t even ask if i had any rewards
Atmosphere: 1
Food: 1
Service: 1
John Q Public
I finally learned what a Starbucks is! I was not disappointed. I was also not satisfied.
I went in to get a cold brew and I always ask for light cream. Most of my drink was cream. I politely asked if they would remake it because I asked for lite cream and when I received it the drink was more cream than coffee almost like they did the opposite on purpose. They got so bothered and were talking about me saying I didn't like the drink and so on. When I got my remade drink the girl told me next time if I want less cream to call them and tell them I want a splash. I said well I figured when I put light cream in the app I figured you knew that I wanted light cream. I've never had an issue with that at any other starbucks. I ended going to another palm springs starbucks and they remade it for me again and it was perfect and they were nice. Now I know not to visit this location when in town.
Atmosphere: 2
Food: 1
Service: 1
Brad Bernier
Called several locations, then since this one is close to my home, after making a big mistake of walking to Starbucks that had no electrical outlets for me to do my work and kind of relax for a couple hours at a Starbucks. Was told that they got rid of electrical outlet due to the homeless and a focus for their business through the drive-thru. I will not be stepping into Starbucks ever again if that's their Outlook and business model. Shame on them.
Atmosphere: 1
Food: 1
Service: 2
K B
HORRIBLE THAT I HAVE TO PURCHASE SOMETHING IN ORDER TO GET A WATER CUP! I’LL DEFINITELY BE GOING TO DUTCH BROS!
Atmosphere: 1
Food: 1
Service: 2
iiesha wells
the staff they have really sucks it took them 20 minutes to make a pink drink mind u i ordered 2 drinks when i asked when my other drink would be done they couldn’t tell me an when i asked for my money back they were rude about it an then told me i couldn’t say crap or they would refuse my service an not give me my money back this starbucks has always been fast but again the new staff is very slow and rude if i have a mobile order it shouldn’t have took almost 30 minutes for me to get a drink i preordered
The manager Jeff is amazing. Truly beautiful customer service. You can really tell how much he cares. We love to see it
Atmosphere: 5
Food: 5
Service: 5
Ordered a hot peppermint mocha that was so watered down it tasted like peppermint water. Then a blended peppermint mocha which was all watery and also tasted like water with a bit of peppermint. This location never has any consistency will definitely not be coming back or recommending.
Atmosphere: 1
Food: 1
Service: 1
Typically good Starbucks
Atmosphere: 5
Food: 5
Service: 5
The employees who pack and hand out ready orders are trained extremely poorly. I arrived at Starbucks and saw that my two orders were ready. They were just sitting there and needed to be bagged and given to me. I asked the staff (three different employees!), each of whom was dragging their feet, but none of them bagged or handed over my orders. Instead, new orders kept coming out onto the counter, which the employees would pack, while my orders continued to sit unbagged. As a result, I waited 20 minutes, grabbed the orders myself, and delivered them to the customers, who were late for their meeting because of me. They got furious with me and gave me bad delivery ratings. And this happened solely because a poorly trained employee didn’t know to pack orders in the sequence they were placed on the counter—they did it in reverse order, from the end. Besides me, other frustrated drivers were standing around at Starbucks, unable to get their orders because the poorly trained Starbucks employees simply lack the brains to figure out the right sequence for handing out orders.
Nicole is awesome
Atmosphere: 5
Food: 5
Service: 5
This location has certain rude staff members and poor customer service policies. They require you to wait in line for water, even after you’ve already placed your order. When I went to pick up my order, several employees were standing around behind the counter, yet they refused to pour a cup of water and instead told me to go to the back of the line.
I even overheard them saying that anyone who wants water has to wait in line, almost as if it’s meant to discourage people from asking. This kind of attitude is rude, unhelpful, and definitely not customer service oriented.
Service: 1
Love the sweetness
Food: 5
Service: 5
Hours say they close at 9pm. Arrived at 8:16 and staff had already closed.
Poor customer service and lazy they stand around and talk and don’t work but expect people to be nice to them. And then didn’t even ask if i had any rewards
Atmosphere: 1
Food: 1
Service: 1
I finally learned what a Starbucks is! I was not disappointed. I was also not satisfied.
Restaurantji Recommends
Great service - well staffed.
Atmosphere: 5
Food: 5
Service: 5
I went in to get a cold brew and I always ask for light cream. Most of my drink was cream. I politely asked if they would remake it because I asked for lite cream and when I received it the drink was more cream than coffee almost like they did the opposite on purpose. They got so bothered and were talking about me saying I didn't like the drink and so on. When I got my remade drink the girl told me next time if I want less cream to call them and tell them I want a splash. I said well I figured when I put light cream in the app I figured you knew that I wanted light cream. I've never had an issue with that at any other starbucks. I ended going to another palm springs starbucks and they remade it for me again and it was perfect and they were nice. Now I know not to visit this location when in town.
Atmosphere: 2
Food: 1
Service: 1
Called several locations, then since this one is close to my home, after making a big mistake of walking to Starbucks that had no electrical outlets for me to do my work and kind of relax for a couple hours at a Starbucks. Was told that they got rid of electrical outlet due to the homeless and a focus for their business through the drive-thru. I will not be stepping into Starbucks ever again if that's their Outlook and business model. Shame on them.
Atmosphere: 1
Food: 1
Service: 2
HORRIBLE THAT I HAVE TO PURCHASE SOMETHING IN ORDER TO GET A WATER CUP! I’LL DEFINITELY BE GOING TO DUTCH BROS!
Atmosphere: 1
Food: 1
Service: 2
the staff they have really sucks it took them 20 minutes to make a pink drink mind u i ordered 2 drinks when i asked when my other drink would be done they couldn’t tell me an when i asked for my money back they were rude about it an then told me i couldn’t say crap or they would refuse my service an not give me my money back this starbucks has always been fast but again the new staff is very slow and rude if i have a mobile order it shouldn’t have took almost 30 minutes for me to get a drink i preordered
Service: 1
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