Poke House - Palo Alto

the woman that handed me my order was rude when i asked they got my order wrong

Solid poke place. Small bowl is more than enough for a full meal. I like doing a base of half mixed greens and half rice, which they allow you to do. Lots of options for toppings & sauces with some recommended as popular flavors. Indoor and outdoor seating available.

Atmosphere: 4

Food: 4

Service: 4

Absolutely terrible experience. I’ve been a regular customer and always knew what to expect but on my last visit, I was served a bowl with vinaigrette so overpowering it was inedible. I know this sauce well, and I clearly explained that something was off. Instead of taking my concern seriously, the team leader literally pointed to the trash and said “thank you.” That was their response. No apology, no effort to check the sauce, no offer to remake the bowl. Just complete dismissal.

I ended up paying not because I was okay with it, but because I was left with no option. And when I followed up, I received a generic excuse blaming an “incorrect sauce selection,” which clearly shows they didn’t even read my complaint properly.

It’s not about the $17. It’s about being treated with basic respect and listened to. If this is how they handle customer feedback, brushing it off and refusing to take any responsibility, I have zero interest in going back. Management clearly needs serious training in customer service and how to handle real complaints.

If you ever have an issue here, don’t expect anyone to care. Just awful.

Atmosphere: 1

Food: 1

Service: 1

so good!! great service too :)

Atmosphere: 5

Food: 5

Service: 5

Thank you so much for the poke bowls tonight! I got a shoyu poke bowl and a salmon/tuna poke bowls with rice on 2G2G
The area is nice and clean, location is perfect, the staff is friendly and the poke bowls are so good we ate them on the drive back to the house. Cannot wait to go back! Thank you :)

Atmosphere: 5

Food: 5

Service: 5

Raw sushi all over the counter. Very messy and dirty. One worker put some of the raw fish back into the container that had dropped onto the counter where they put they hands, utensils and other bowls.
Rude unresponsive female manager.

Atmosphere: 1

First time here. Impromptu decision to eat here.
First time eating with chopsticks! 🥢

Very happy I did!!

Food was very tasty! The photo shows half eaten so you have an idea of portion size. I took some home for later!

Good price for the area!

Atmosphere: 5

Food: 5

Service: 5

Very inconsistent with sizes, sometimes u order is like
Half salad.

Atmosphere: 1

Food: 3

Service: 1

Fresh fish. Love that they have cubed Spicey Tuna not ground. Seaweed salad does cost extra. Flavors were good. Priced for the area. Will definitely cure your Poke craving.

Atmosphere: 4

Food: 4

Service: 4

Excellent poke bowl

Atmosphere: 4

Food: 5

Service: 5

Great food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Salmon \u0026 Ahi Tuna Poke Bowl

Very healthy and good place to go if you love sushi you would love this place I enjoy coming in and picking my order I have not tried everything yet but I'm working on it this will be my lunch go to place

Atmosphere: 5

Food: 5

Service: 5

Fire 🤙🏾🔥

Atmosphere: 5

Food: 5

Service: 5

I was sent back empty handed when I booked a Too good to go order and came from very far. They just didn't care to prepare it. Can't be relied upon for those orders.

Service: 1

First time here, lived in the shipping plaza
food was so so so good 😊 I loved it
Combo of 3scoops for $20 but worth it I got 2 meals out of it. Service was outstanding, so friendly and helpful! Some seating area place is super cute 🥰 I would definitely come back :)

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Build Your Own Poke Bowl