sweetgreen
581 Ramona St, Palo Alto
(415) 212-7385
Recent Reviews
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I don’t know what’s going on with this place but it’s a total disaster. Dirty, understaffed and takes forever to get food ordered online. There is reliably a dozens orders backed up whenever I go and it takes more than 45 mins to receive an online order. This place needs serious help.
I afj for my salad with medium dressing, there was non, I told the staff, what they did was not good, they end up pitting heavy dressing , saying that it was already medium, u been getting salads since 2021and I know how medium dressing look like
I waited for 2.5 hours for my group order. You ruined the dinner time for 7 customers.
Atmosphere: 1
Food: 4
Service: 1
This particular location has made me sick every time I have eaten from there. They don't seem to wash their produce. Avoid at all costs if you don't want an upset stomach. I was also given a fake email to email my complaint on.
Atmosphere: 3
Food: 1
Service: 3
Bug in the food
Atmosphere: 2
Food: 2
Service: 2
Very frustrating experience - we can’t even call the store to ask about allergy information. There is no option to reach a human to ask. It’s simply impossible to place an order here.
Atmosphere: 1
Food: 1
Service: 1
I generally love this place because the food is great, but they turn off doordash orders almost everyday at the lunch rush and then forget to turn it back on even when it's 2:00 or 3:00 p.m. and the store itself is empty. I thought this was a fluke at first but it's been going on for a year now.
Atmosphere: 3
Food: 5
Service: 3
Fantastic, order regularly
Atmosphere: 4
Food: 5
Service: 4
Fast salad as you’d expect. Quality was good. Used to have been better. But still above average.
Atmosphere: 3
Food: 4
Service: 3
Bug in salad
Food: 1
Restaurantji Recommends
Absolutely unacceptable experience. At 12:20 at this sweet green location.
We ordered two salads and both were completely wrong. The bases, toppings, and dressings were all mixed up, and random ingredients were added that we never asked for. We brought the uneaten salads back expecting a simple fix, but instead we were met with hostility.
The manager refused to remake the salads and started yelling at my sister until she cried. All over their own mistake. We spent almost $50 and left with nothing. No food, no refund, just stress and tears.
If this is how Sweetgreen trains their management to handle customers, especially when the store is clearly at fault, that’s pathetic. We will never be coming back.
Atmosphere: 1
Food: 1
Service: 1
For a salad bar you'd think it would be easy to order vegan but whoever designed their menu clearly doesn't share that philosophy
The food is pretty tasty, fresh and probably mostly organic. I did have a bad experience with one of the snooty employees here one time but since then every time I've come in it's been on point. I think they did a major cultural shift not too long ago. I know the company is also very supportive of regenerative organic farmers so that goes a long way
Atmosphere: 4
Food: 5
Service: 3
I’ve ordered from here a bunch of times using the app, and every single time it says my order is “ready for pickup” but it’s never actually ready. I end up waiting another 30 minutes to an hour almost every time.
Atmosphere: 1
Food: 1
Service: 1
Fresh food. Place could be cleaner. Employees can be friendlier. Very robotic transaction.
Atmosphere: 4
Food: 4
Service: 3
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