After coming here for about a year, maybe longer, for my dogs food. My wife and I never really had an issue but that changed when the other day we ran into ERNIE. A butcher in the meat section upstairs. ERNIE was really rude to the both of us from the start. So we walk up to the side where the chicken is, he helps a lady in front of us and walks to the other side to help others which was was fine, we thinking maybe they where here before us. After this point we've been skipped like twice ERNIE goes back to the chicken side helps another person after communicating to my wife she'll be next after them, but what pissed me off for sure was after helping them out ERNIE looks up and around and says "Who's next?" As if we weren't standing in front of him. And when the two guys behind me confirmed I was next he just seemed bothered, and was responding kind of rude. I don't know, maybe it was race thing with him because he was all smiles helping others.
Jetzemani B.
Absolutely loved it!!!! I went in and chose my own flowers and I asked the nice gentleman ringing me up if it was possible for someone to wrap the flowers for me. Loved the outcome. Customer service was great! Will definitely be coming back!
Rene R.
Normally I love whole foods, but today I asked for a deboned chicken so I could make a bone broth with the bones and sear the pieces separately without having to cut them up myself. As usual, they did a great job cutting up the pieces but they didn't give me the bones! Its the whole reason I came to Whole Foods today. Super bummed! Sorry for the bad review y'all normally rock :/
Lara P.
I had a recent horrible experience at this branch after placing an order of a specific oysters that I like. I called in the morning for pick up the same day later at 5pm. The day before I was at the store and while I already wanted to place the order, I was told that its best to call the morning of pick to be sure they have stock and so I did at 9am. When it was time to get the oysters, I called closer to 5pm to let them know I'm running late and that I will be there closer to 6pm. Person at seafood dept said that it's not a problem and he got my 2.5 dozens ready to go. I got there at 6 and the guy told me that they ran out of the oysters I ordered. I'm am just so confused at this point. The guy simply did not have an explanation to give even after I reminded him of our conversation at 5pm. The only thing I could think of is that that he gave my order away to a favorite customer and recklessly ignored my reservation. The fact that I had to drive to the store for nothing, esp after he confirmed my order was just mind blowing .
Anny L.
I tried Whole Food's hot foods and it was good and looked really healthy. There were many options but I opted for some rice with lemon, chicken in red sauce, and brussel sprouts. The rice was fluffy filled with flavors that filled my pallet. The chicken was juicy, but could do a little more salt or savory flavors. Lastly, the brussel sprouts were not my favorite as I tasted a thick layer of fat coated around the vegetable with every bite. The service was okay. Everyone just did their own thing. I felt comfortable walking around the aisles.
finicky b.
Customer service is terrible. 10 minutes on hold. This place sucks. That's bad management.
Luke C.
Ruth in the sandwich department, is literally the sweetest lady ever. She made me and my girlfriend awesome sandwiches. Give her a raise!!
Doris G.
Greta selection of organics and prepared food and the staff is usually very helpful. The garage offers plenty of free parking. Downside is the prices are rather high and the two story building can but tough to navigate.
Alfonso M.
Came for bagels, muffin and bread. Bagels moldy. Muffin moldy and expired and bread expired. not sure what else to say.
Paul L.
Efren in "Specialty" is always so helpful with my whiskey selections. Fortunately, I work in Glendale so I can swing by for a good bottle of bourbon. I have had some difficult to find requests and even if Efren does not have them- his humor and personality make it worth the stop. I just purchased the Stellum "Total Wine" barrel pick and was not disappointed.
I can't believe I continue to shop at this WF every week. Service at this locations fish stall and butcher shop are horrendous. They have a fish monger who has never tasted sea bass or halibut? And he can't provide tips on cooking it? Can't provide tips on how long to cook? Well I guess that's better than the butcher who recommended the bourbon chicken for my kids, it was super spicy I should have seen the peppercorns myself, but he assured me my kids would not find it spicy. Come on management spend some time and money on educating your staff on the items you carry. Probably The only reason why I still come here is their incredible bakery. The ladies there are always refilling the items and cutting baguettes with a smile!
Jay S.
Big WFM fan, but this is likely the worst Whole Foods you'll find. Smells foul (rotten fish / deli) from the minute you walk in, and the produce is terrible.
Jennie T.
This is my favorite Whole Foods location. There's plenty of underground parking and the elevator takes you straight up to the front entrance so it's very convenient. The hot food bar is always fresh and there are always open tables for dining in. I love that this location is always stocked with everything and the workers are super helpful in helping you find things. The ambiance is super chill here. Food bar is upstairs and juice bar is downstairs. They also have a cart escalator which is super convenient. This location is much much better than the other Pasadena store on Foothill Blvd.
Seb F.
Yup ITS TURKEY TIME ITS NOT SAFE ITS NOT SAFE ITS NOT SAFE FOR TURKEYS THIS TIME OF YIA!!! Ya hia!!! We went all out this year w a Turkey Time for 8 person sized monstruosity of an Avian Teradactil .... THIS ONE CAME PRE GROWN HUNTED KILLED FEATHERED COOKED FOR AT LEAST 3 hours AND SMOKED AND BRINED in Apple Wine Brine...at 11 pounds and 3 ounces... Did I mentioned it was SMOKED!!! we paid a bit more for the smoked option but oh was it so worth the smokiness filminess.... Reminds me of Lumberg's OH !!!FACE! OH ! Oh! oh ! Said LUMBERG!!! That's not a picture in your mind that I want to leave you with this Thanksgiving... But these are the THANKSGIVING WARS.... We're not playin ... "OH ! OH ! Oh " said LUMBERG when he put his Turkey in his oven... Thank God it happened to his oven and not mine... But hey... Life goes on this Thanksgiving and we've got lots to be thankful for... After an epic 2023 year... We decided to throw in some Whole Foods charcuteries ... cheeses; olives; prosciuttos; olives; jamón cerranos; fig spread; Genoa salame ; OH! OH ! OH !!! Lumbergs back and there's no OFFICE SPACE in the world that would lay out a spread like this... So we're doing it in private ... in our humble abodes... OH!!! Buttermilk rolls; Gravy and Mash... OHhh!!! Don't forget to add butter; chicken broth and almond milk for added levels of flavors... OH!!! The Green beans provided some much needed crunch and boy we needed that fiber... My wife is curling a Turkey leg and half of her face is missing in the selfie so I can't share as much as I would like to... It's obscene... La Crema 2021 Chardonnay and some Italian Fruit Sodas to wash it all down .... Grogu is on the Tely and he's a monster sized blow up balloon on the Thanksgiving Macys Parade and I'm sure I set my DVR ... for repeat viewing of the allmighty MANDALORIAN ... The tigers lose... to the Packers... Okay so you can't have EVERYTHING go your way... But I'm sweating from my digestive system going into antisileptic shock...(that's not a real disease btw so don't look it up) What have I done!!! What have I become...!!! An AMERICAN that's what!!! Proud to be an American partaking in what is probably the BEST HOLIDAY THIS YEAR HAS TO OFFER.... And who do I have to thank for this...!? Whole Foods... They got the MEATS....NOT ARBY's ... The likes of which only took one HOUR and 15 min to cook at 350 degrees in my humble gas powered oven... NOW there's MY O FACE!!! Floating around the Macy's Thanksgiving Parade!!! I'm sure.... I'm a balloon now.
Mario G.
Pretty bad partial foods - so big get everything taste off here - tiday I got a pizza - over sauced undercooked and tasted like they dropped the sauce on the ground. I had to return it but after I wasted an hour for a $11 pizza I think I won't return. The chocolate chip cookies as well good on foothill terrible here
After coming here for about a year, maybe longer, for my dogs food. My wife and I never really had an issue but that changed when the other day we ran into ERNIE. A butcher in the meat section upstairs. ERNIE was really rude to the both of us from the start. So we walk up to the side where the chicken is, he helps a lady in front of us and walks to the other side to help others which was was fine, we thinking maybe they where here before us. After this point we've been skipped like twice ERNIE goes back to the chicken side helps another person after communicating to my wife she'll be next after them, but what pissed me off for sure was after helping them out ERNIE looks up and around and says "Who's next?" As if we weren't standing in front of him. And when the two guys behind me confirmed I was next he just seemed bothered, and was responding kind of rude. I don't know, maybe it was race thing with him because he was all smiles helping others.
Absolutely loved it!!!! I went in and chose my own flowers and I asked the nice gentleman ringing me up if it was possible for someone to wrap the flowers for me. Loved the outcome. Customer service was great! Will definitely be coming back!
Normally I love whole foods, but today I asked for a deboned chicken so I could make a bone broth with the bones and sear the pieces separately without having to cut them up myself. As usual, they did a great job cutting up the pieces but they didn't give me the bones! Its the whole reason I came to Whole Foods today. Super bummed! Sorry for the bad review y'all normally rock :/
I had a recent horrible experience at this branch after placing an order of a specific oysters that I like. I called in the morning for pick up the same day later at 5pm. The day before I was at the store and while I already wanted to place the order, I was told that its best to call the morning of pick to be sure they have stock and so I did at 9am. When it was time to get the oysters, I called closer to 5pm to let them know I'm running late and that I will be there closer to 6pm. Person at seafood dept said that it's not a problem and he got my 2.5 dozens ready to go. I got there at 6 and the guy told me that they ran out of the oysters I ordered. I'm am just so confused at this point. The guy simply did not have an explanation to give even after I reminded him of our conversation at 5pm. The only thing I could think of is that that he gave my order away to a favorite customer and recklessly ignored my reservation. The fact that I had to drive to the store for nothing, esp after he confirmed my order was just mind blowing .
I tried Whole Food's hot foods and it was good and looked really healthy. There were many options but I opted for some rice with lemon, chicken in red sauce, and brussel sprouts. The rice was fluffy filled with flavors that filled my pallet. The chicken was juicy, but could do a little more salt or savory flavors. Lastly, the brussel sprouts were not my favorite as I tasted a thick layer of fat coated around the vegetable with every bite. The service was okay. Everyone just did their own thing. I felt comfortable walking around the aisles.
Customer service is terrible. 10 minutes on hold. This place sucks. That's bad management.
Ruth in the sandwich department, is literally the sweetest lady ever. She made me and my girlfriend awesome sandwiches. Give her a raise!!
Greta selection of organics and prepared food and the staff is usually very helpful. The garage offers plenty of free parking. Downside is the prices are rather high and the two story building can but tough to navigate.
Came for bagels, muffin and bread. Bagels moldy. Muffin moldy and expired and bread expired. not sure what else to say.
Efren in "Specialty" is always so helpful with my whiskey selections. Fortunately, I work in Glendale so I can swing by for a good bottle of bourbon. I have had some difficult to find requests and even if Efren does not have them- his humor and personality make it worth the stop. I just purchased the Stellum "Total Wine" barrel pick and was not disappointed.
Restaurantji Recommends
I can't believe I continue to shop at this WF every week. Service at this locations fish stall and butcher shop are horrendous. They have a fish monger who has never tasted sea bass or halibut? And he can't provide tips on cooking it? Can't provide tips on how long to cook? Well I guess that's better than the butcher who recommended the bourbon chicken for my kids, it was super spicy I should have seen the peppercorns myself, but he assured me my kids would not find it spicy. Come on management spend some time and money on educating your staff on the items you carry. Probably The only reason why I still come here is their incredible bakery. The ladies there are always refilling the items and cutting baguettes with a smile!
Big WFM fan, but this is likely the worst Whole Foods you'll find. Smells foul (rotten fish / deli) from the minute you walk in, and the produce is terrible.
This is my favorite Whole Foods location. There's plenty of underground parking and the elevator takes you straight up to the front entrance so it's very convenient. The hot food bar is always fresh and there are always open tables for dining in. I love that this location is always stocked with everything and the workers are super helpful in helping you find things. The ambiance is super chill here. Food bar is upstairs and juice bar is downstairs. They also have a cart escalator which is super convenient. This location is much much better than the other Pasadena store on Foothill Blvd.
Yup ITS TURKEY TIME ITS NOT SAFE ITS NOT SAFE ITS NOT SAFE FOR TURKEYS THIS TIME OF YIA!!! Ya hia!!! We went all out this year w a Turkey Time for 8 person sized monstruosity of an Avian Teradactil .... THIS ONE CAME PRE GROWN HUNTED KILLED FEATHERED COOKED FOR AT LEAST 3 hours AND SMOKED AND BRINED in Apple Wine Brine...at 11 pounds and 3 ounces... Did I mentioned it was SMOKED!!! we paid a bit more for the smoked option but oh was it so worth the smokiness filminess.... Reminds me of Lumberg's OH !!!FACE! OH ! Oh! oh ! Said LUMBERG!!! That's not a picture in your mind that I want to leave you with this Thanksgiving... But these are the THANKSGIVING WARS.... We're not playin ... "OH ! OH ! Oh " said LUMBERG when he put his Turkey in his oven... Thank God it happened to his oven and not mine... But hey... Life goes on this Thanksgiving and we've got lots to be thankful for... After an epic 2023 year... We decided to throw in some Whole Foods charcuteries ... cheeses; olives; prosciuttos; olives; jamón cerranos; fig spread; Genoa salame ; OH! OH ! OH !!! Lumbergs back and there's no OFFICE SPACE in the world that would lay out a spread like this... So we're doing it in private ... in our humble abodes... OH!!! Buttermilk rolls; Gravy and Mash... OHhh!!! Don't forget to add butter; chicken broth and almond milk for added levels of flavors... OH!!! The Green beans provided some much needed crunch and boy we needed that fiber... My wife is curling a Turkey leg and half of her face is missing in the selfie so I can't share as much as I would like to... It's obscene... La Crema 2021 Chardonnay and some Italian Fruit Sodas to wash it all down .... Grogu is on the Tely and he's a monster sized blow up balloon on the Thanksgiving Macys Parade and I'm sure I set my DVR ... for repeat viewing of the allmighty MANDALORIAN ... The tigers lose... to the Packers... Okay so you can't have EVERYTHING go your way... But I'm sweating from my digestive system going into antisileptic shock...(that's not a real disease btw so don't look it up) What have I done!!! What have I become...!!! An AMERICAN that's what!!! Proud to be an American partaking in what is probably the BEST HOLIDAY THIS YEAR HAS TO OFFER.... And who do I have to thank for this...!? Whole Foods... They got the MEATS....NOT ARBY's ... The likes of which only took one HOUR and 15 min to cook at 350 degrees in my humble gas powered oven... NOW there's MY O FACE!!! Floating around the Macy's Thanksgiving Parade!!! I'm sure.... I'm a balloon now.
Pretty bad partial foods - so big get everything taste off here - tiday I got a pizza - over sauced undercooked and tasted like they dropped the sauce on the ground. I had to return it but after I wasted an hour for a $11 pizza I think I won't return. The chocolate chip cookies as well good on foothill terrible here