Almost everything I purchased I was overcharged. I literally went back and took a picture of all the items and took my receipt to the register and asked who can help me as I have never had to go back to a grocery store because almost every item was overcharged. To my surprise and I kid you not was asked if I brought $254.00 worth of food back...are you serious if I have to go home and pack up all that food and come back again I kid you not I want a full refund. So then I'm told if it was 2-3 items they can help me but because almost all items were overcharged they don't have time and I would need to come back tomorrow and that they themselves get overcharged all the time and have to wait to get refunded. So what I'm hearing is you are aware there is a problem and no one's fixing it and tomorrow I have to drive back again and I may or may not get it fixed hopefully someone tomorrow has time to help me and I may or may not have to bring all these groceries back. Hmmm this is great customer service.
Yurendi G.
Why does your security always target colored people? Every time when I go alone they're always fallowing me regardless of what I am wearing, either high end clothing or thrifted. But if I go with my American BF it's like nothing.
ian w.
As far as a location where you are locked inside and not trusted, this Safeway makes a better prison than a grocery store. If you can find a shopping cart, it'll be prone to stop randomly because it thinks it's being stolen, even while it's in the store. The utterly amazing amount of signs warning you that an emergency is the only time that you will exit from them, is mind blowing. And the fact that even once you are deep inside this secure facility with extremely limited exit points, so much basic inventory still remains under lock and key. It's as if we aren't meant to be there, and absolutely not trusted to shop there.
Patty R.
I agree with Rene R and James C--the store is like a prison. After self-checking $91 of groceries, I was informed that I could not leave the store until I scanned the receipt. Well, the receipt was at the bottom of one of four bags of purchased items. I had to empty all four bags so that the commandant would allow me to leave. Last time I'll be shopping at this store!
Rene R.
Juts stopped at this Contra Costa Blvd. store today 1/26/24 and it's like entering a prison. New security measures are offensive to customers plus no shopping carts at entrances. I will find another store for my regular shopping rather than feel as if I'm caged.
Saul T.
It's always dreadful dealing with their cashiers. Whenever I go to the regular cashier line, the cashiers always mess up with the product codes. Several times, I have been overcharged on bakery goods. An example is I'll buy 5 apple fritters that cost 99 cents each. The cashier will ring them up as danishes. The danishes cost 1.99 each. It's disappointing that I ended up paying double on the cashier mistakes. As customers watch out on what codes the cashier type in. The times when i didn't review my receipts on-site were when i was in a rush. There will be more items in the cart so the errors go unnoticed. I don't catch their mistakes until I'm reading the receipts later.
Rhonda Alley
Pre-ordered cake, pretty bad. I can barely make out what it says!! Messed up the name and absolutely no decoration for baby shower cake. Very disappointed, won’t go back!!
James C.
Until yesterday I would have given a 5 or maybe 4+ rating. It was where I did 95% of my grocery shopping. No More. Just installed: a metal fence barrier / gate entry and a "scan your receipt" exit system. They have previously placed more and more of their "high value" products behind locked doors. Not to mention placing a uniformed guard on duty. (Don't think they're armed but .....) I will not shop here any longer. I do not like being treated as guilty until proven innocent. Question for management: Do the product thefts amount to more than the amount which has been expended to set up this degradation?
Pebbles L.
Friendly service quick service and clean and mopped. No line waiting was minimal festive
Frederick M.
This Safeway is safe and there selection is good. The reason I'm giving a mixed review is, you have to make sure you get the whole sale deal if you are buying wet cat food. We got ripped off, and we had to come back and get some money back. We won't buy wet cat food again here, but we will get other items here.
Variety of fresh fruits and vegetables! Also bakery and deli foods are delicious! Starbucks is at this location. Customer service is great!
Jennifer N.
Just came in after work to purchase $45 of mylar balloons. Needed 2 of them inflated. Was told I couldn't be helped because floral dept was closed. Although, I disagree. The front end manager could have blew them up for me or had someone do it for me. I didn't need a floral bouquet. The employees seemed frantic and in need of more help. They were stressed out. Not a pleasant experience. I ended up not buying the already blown up ones. I'll go elsewhere for service.
Donn L.
This store needs a Manager that actually has half a clue how to shedule a crew as well as how to stock the shelves with items that people want to buy instead of the cheap crap that clogs up the store. Today as six of us lined up at the ONLY open checkstand, the harried cashier decided to close the lane (I suspected that she had overstayed her normal shift), whereupon several more began stacking up. Ten minutes until a cashier arrived and at least another 5 or6 to open another. When I finally got to check out there were no baggers and I had to load up my 5 bags myself while being rushed to provide payment for the purchase that lacked several items that were out of stock, some of which have had their empty space for weeks. Note that the cashiers NEVER ask if you found everything alright anymore!
Regina J.
Clean store , horrible service. Best selection for fruit though, very organized , products usually are always in stock.
nunya b.
This is a sorry excuse for a business and Frankie the so called manager is a complete air head. Waited 30 minutes for gas in the heat just for them to not take cash payments because their gas attendant is "on lunch" and no one else knows how to do the very simple job of running a basic cash register. These are some of the laziest and flat out incompetent people I've ever witnessed running a business. Not to mention when I call guest services to find out what's going on I get hung up on not once but TWICE. I'm livid and will never be coming here again. And I'll be sure to take this to corporate as well.
Almost everything I purchased I was overcharged. I literally went back and took a picture of all the items and took my receipt to the register and asked who can help me as I have never had to go back to a grocery store because almost every item was overcharged. To my surprise and I kid you not was asked if I brought $254.00 worth of food back...are you serious if I have to go home and pack up all that food and come back again I kid you not I want a full refund. So then I'm told if it was 2-3 items they can help me but because almost all items were overcharged they don't have time and I would need to come back tomorrow and that they themselves get overcharged all the time and have to wait to get refunded. So what I'm hearing is you are aware there is a problem and no one's fixing it and tomorrow I have to drive back again and I may or may not get it fixed hopefully someone tomorrow has time to help me and I may or may not have to bring all these groceries back. Hmmm this is great customer service.
Why does your security always target colored people? Every time when I go alone they're always fallowing me regardless of what I am wearing, either high end clothing or thrifted. But if I go with my American BF it's like nothing.
As far as a location where you are locked inside and not trusted, this Safeway makes a better prison than a grocery store. If you can find a shopping cart, it'll be prone to stop randomly because it thinks it's being stolen, even while it's in the store. The utterly amazing amount of signs warning you that an emergency is the only time that you will exit from them, is mind blowing. And the fact that even once you are deep inside this secure facility with extremely limited exit points, so much basic inventory still remains under lock and key. It's as if we aren't meant to be there, and absolutely not trusted to shop there.
I agree with Rene R and James C--the store is like a prison. After self-checking $91 of groceries, I was informed that I could not leave the store until I scanned the receipt. Well, the receipt was at the bottom of one of four bags of purchased items. I had to empty all four bags so that the commandant would allow me to leave. Last time I'll be shopping at this store!
Juts stopped at this Contra Costa Blvd. store today 1/26/24 and it's like entering a prison. New security measures are offensive to customers plus no shopping carts at entrances. I will find another store for my regular shopping rather than feel as if I'm caged.
It's always dreadful dealing with their cashiers. Whenever I go to the regular cashier line, the cashiers always mess up with the product codes. Several times, I have been overcharged on bakery goods. An example is I'll buy 5 apple fritters that cost 99 cents each. The cashier will ring them up as danishes. The danishes cost 1.99 each. It's disappointing that I ended up paying double on the cashier mistakes. As customers watch out on what codes the cashier type in. The times when i didn't review my receipts on-site were when i was in a rush. There will be more items in the cart so the errors go unnoticed. I don't catch their mistakes until I'm reading the receipts later.
Pre-ordered cake, pretty bad. I can barely make out what it says!! Messed up the name and absolutely no decoration for baby shower cake. Very disappointed, won’t go back!!
Until yesterday I would have given a 5 or maybe 4+ rating. It was where I did 95% of my grocery shopping. No More. Just installed: a metal fence barrier / gate entry and a "scan your receipt" exit system. They have previously placed more and more of their "high value" products behind locked doors. Not to mention placing a uniformed guard on duty. (Don't think they're armed but .....) I will not shop here any longer. I do not like being treated as guilty until proven innocent. Question for management: Do the product thefts amount to more than the amount which has been expended to set up this degradation?
Friendly service quick service and clean and mopped. No line waiting was minimal festive
This Safeway is safe and there selection is good. The reason I'm giving a mixed review is, you have to make sure you get the whole sale deal if you are buying wet cat food. We got ripped off, and we had to come back and get some money back. We won't buy wet cat food again here, but we will get other items here.
Restaurantji Recommends
Variety of fresh fruits and vegetables! Also bakery and deli foods are delicious! Starbucks is at this location. Customer service is great!
Just came in after work to purchase $45 of mylar balloons. Needed 2 of them inflated. Was told I couldn't be helped because floral dept was closed. Although, I disagree. The front end manager could have blew them up for me or had someone do it for me. I didn't need a floral bouquet. The employees seemed frantic and in need of more help. They were stressed out. Not a pleasant experience. I ended up not buying the already blown up ones. I'll go elsewhere for service.
This store needs a Manager that actually has half a clue how to shedule a crew as well as how to stock the shelves with items that people want to buy instead of the cheap crap that clogs up the store. Today as six of us lined up at the ONLY open checkstand, the harried cashier decided to close the lane (I suspected that she had overstayed her normal shift), whereupon several more began stacking up. Ten minutes until a cashier arrived and at least another 5 or6 to open another. When I finally got to check out there were no baggers and I had to load up my 5 bags myself while being rushed to provide payment for the purchase that lacked several items that were out of stock, some of which have had their empty space for weeks. Note that the cashiers NEVER ask if you found everything alright anymore!
Clean store , horrible service. Best selection for fruit though, very organized , products usually are always in stock.
This is a sorry excuse for a business and Frankie the so called manager is a complete air head. Waited 30 minutes for gas in the heat just for them to not take cash payments because their gas attendant is "on lunch" and no one else knows how to do the very simple job of running a basic cash register. These are some of the laziest and flat out incompetent people I've ever witnessed running a business. Not to mention when I call guest services to find out what's going on I get hung up on not once but TWICE. I'm livid and will never be coming here again. And I'll be sure to take this to corporate as well.