I’ve been a regular here, but sadly they’ve lost me as a customer—probably along with many others if you look at recent reviews. They’ve forgotten my drinks several times, and this latest visit pushed me over the edge. I waited 30 minutes for a brewed coffee—something that should’ve taken seconds—while watching the cashier wander around, forgetting orders left and right. When I finally reminded them, I was handed a cup that was only 2/3 full, even though I had already made it clear (multiple times!) that I did not want room for cream. No apology, no accountability—just incompetence. It’s unacceptable service. If management cares at all, they should rethink the entire staff here. Customers deserve basic competence, not repeated mistakes and indifference.
Harris
This is my go to Peets…
For some reason, my last 2 visits here they forgot to my make my order, and didnt realize until I came up and told them.
1st time I thought it was just a one off, 2nd time tells me theres probably negligence going on.
Atmosphere: 5
Food: 5
Service: 1
Che Che
The manager yesterday Saturday Aug 23rd 2025 around noon time I forgot to check his name is very loud and somewhat rude when I ordered my coffee I feel that I am being belittled because of the way he approached his customer he need to be nice and not too loud when he trying to change my milk he is being rude and mean. I don’t like his attitude and this is Something that need to be brought to the attention of the management or even to the owner of this coffee shop. This is my Havana cappuccino First time there and I always order the same Latte but he makes me feel very uncomfortable because of his attitude. Be nice always to ur customer, the lady who took my order is very nice but that manager u need to change ur manner.
Service: 1
Michael O'Connor
Must be there to understand
Food: 5
Tami Bauhofer
This place is great but the cashier Ashley could be a friendlier by just a simple smile and not look so grouchy
Angelica Marie
I personally like Pete's more then Starbucks shhhh lol because it's stronger and better flavor
Atmosphere: 5
Food: 5
Service: 4
joe g
Coffee
Atmosphere: 3
Food: 3
Service: 3
Joonhee Oh
👍 👍 good service nice people
Atmosphere: 5
Food: 5
Service: 5
Farideh Goett
Peets coffee used to be the best but recently their coffee is weak. In a medium latte and large they put the same shot of espresso. Why? I don't get a large latte to get more milk
Mike LaHa
Coffee is great, HOWEVER:
This place has gone downhill dramatically since they hired this guy named Ray. He is more interested in chatting with other employees than serving customers. 5 times now he has been chatting and forgot about getting my coffee. I have to ask every time, as my cup just sits on the counter. I get the occasional forgetfulness, but this guy is so consistently bad it is driving this site's reputation down. I am taking my business to Starbucks down the street.
It’s a good to-go coffee on a busy afternoon. Though outside seating arrangement a bit more cleanliness
Atmosphere: 3
Food: 4
Service: 4
Leslie Chow
It's Peets. It's a coffee bar at the Oakland airport. But, they do not have bagged beans or ground coffee for sale.
Atmosphere: 3
Food: 5
Service: 5
KushBalajiYouTuber
Great Pastry and Great Coffee
Atmosphere: 5
Food: 5
Service: 5
moe moe
Long long wait about 15 mins for a cappuccino while they prepare multiple online orders that are just sitting there getting cold. They should prioritize in store orders ... instead of letting online orders get cold.
I’ve been a regular here, but sadly they’ve lost me as a customer—probably along with many others if you look at recent reviews. They’ve forgotten my drinks several times, and this latest visit pushed me over the edge. I waited 30 minutes for a brewed coffee—something that should’ve taken seconds—while watching the cashier wander around, forgetting orders left and right.
When I finally reminded them, I was handed a cup that was only 2/3 full, even though I had already made it clear (multiple times!) that I did not want room for cream. No apology, no accountability—just incompetence.
It’s unacceptable service. If management cares at all, they should rethink the entire staff here. Customers deserve basic competence, not repeated mistakes and indifference.
This is my go to Peets…
For some reason, my last 2 visits here they forgot to my make my order, and didnt realize until I came up and told them.
1st time I thought it was just a one off, 2nd time tells me theres probably negligence going on.
Atmosphere: 5
Food: 5
Service: 1
The manager yesterday Saturday Aug 23rd 2025 around noon time I forgot to check his name is very loud and somewhat rude when I ordered my coffee I feel that I am being belittled because of the way he approached his customer he need to be nice and not too loud when he trying to change my milk he is being rude and mean. I don’t like his attitude and this is Something that need to be brought to the attention of the management or even to the owner of this coffee shop. This is my Havana cappuccino
First time there and I always order the same
Latte but he makes me feel very uncomfortable because of his attitude. Be nice always to ur customer, the lady who took my order is very nice but that manager u need to change ur manner.
Service: 1
Must be there to understand
Food: 5
This place is great but the cashier Ashley could be a friendlier by just a simple smile and not look so grouchy
I personally like Pete's more then Starbucks shhhh lol because it's stronger and better flavor
Atmosphere: 5
Food: 5
Service: 4
Coffee
Atmosphere: 3
Food: 3
Service: 3
👍 👍 good service nice people
Atmosphere: 5
Food: 5
Service: 5
Peets coffee used to be the best but recently their coffee is weak. In a medium latte and large they put the same shot of espresso. Why? I don't get a large latte to get more milk
Coffee is great, HOWEVER:
This place has gone downhill dramatically since they hired this guy named Ray. He is more interested in chatting with other employees than serving customers. 5 times now he has been chatting and forgot about getting my coffee. I have to ask every time, as my cup just sits on the counter. I get the occasional forgetfulness, but this guy is so consistently bad it is driving this site's reputation down. I am taking my business to Starbucks down the street.
Message to Ray: DON'T FORGET YOUR CUSTOMERS!
Restaurantji Recommends
30 min waiting for a coffee… no good.
It’s a good to-go coffee on a busy afternoon. Though outside seating arrangement a bit more cleanliness
Atmosphere: 3
Food: 4
Service: 4
It's Peets. It's a coffee bar at the Oakland airport. But, they do not have bagged beans or ground coffee for sale.
Atmosphere: 3
Food: 5
Service: 5
Great Pastry and Great Coffee
Atmosphere: 5
Food: 5
Service: 5
Long long wait about 15 mins for a cappuccino while they prepare multiple online orders that are just sitting there getting cold. They should prioritize in store orders ... instead of letting online orders get cold.
Atmosphere: 3
Food: 4
Service: 2
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