The baristas here are slow, rude, and make drinks wrong or don't fill it up all the way.
Atmosphere: 1
Food: 3
Service: 1
Priscilla Terriquez
Have gone 3 for 3 of incorrect orders and have waiting for my drink/food for over an hour
Atmosphere: 1
Food: 2
Service: 1
David Vargas
I Enjoyed Going To This Starbucks While I Was A Student At Cal Poly Pomona. It Was Convenient And Useful For Me To Go To This Starbucks On Campus Right Before Or After Class. I Would Usually Get The Carmel Frappuccino From Here And Enjoy It Because This Is What I Get At A Normal Starbucks. I Would Recommend This Starbucks For Any CPP Student For Their Own Convenience. Here Is A Photo Of Me Next To The Elevator Outside Of Starbucks In March 2024
Atmosphere: 5
Food: 5
Service: 5
Ana Terraza
Make sure to order your drink at least an hour ahead. They take forever to make your drink and are not the friendliest employees.
Atmosphere: 1
Food: 1
Service: 1
Erik Phillips
forgot about my drink completely 2 days in a row, 30 min wait both
Atmosphere: 1
Food: 1
Service: 1
Bob Walter
I've gone here a lot of times. 9/10 drinks that come out of here are either flat out wrong or taste nothing how they're supposed to. Im pretty sure the management tells them to cut costs by just not adding toppings or syrup. Come here if you want disappointment.
Atmosphere: 1
Food: 1
Service: 1
Scruffyx56 Dot Dot
Asked for no ice. What's so hard about that order??
Atmosphere: 1
Food: 1
Service: 1
Felicia Avila
Its a hit and miss on drinks here but they are usually busy so I can understand at times.
Atmosphere: 4
Food: 3
Service: 3
Angela Almeda
my drink is always made wrong here and they always take so long… :/
Enrique Rangel
Ordered a drink and never received it, waited almost 40 minutes and had to leave for my class. Rip.
I came here a few times. Honestly it is what it is. This seems to be an official Starbucks store as they take stars and rewards and have a barista and store manager system. Have not seen any shift leads. The 5 times I’ve been here they got my drink wrong 100% of the time. Nothing complicated they always forget to put sweetener on iced coffee, although you asked for sweetener. Please try your drink before you leave. Also they tried to overcharge me. Store manager was not sure how to refund I let it go and said is fine 7$ dollars for one drink haha.
18 kika *
Did a mobile order. Asked for a grande with whip cream pumpkin spice. I got a tall no whip. Waited 35mins for a mobile order.
CM Galaxy Jam
Located on campus at Cal Poly Pomona, typical Starbucks except you can't redeem rewards here.
Rossy Barajas
I’ve been to this location several times and usually the service is slow. There are definitely large crowds during rush hour(s) but even during non-peak hours the service still lacks in swiftness. If it were only the lack of swiftness I would give it a 3 star because the customer service could also improve, especially for a corporate giant like Starbucks who brands themselves as an “experience.” But I really have to give them 2 stars because 9/10 when I come to this location it’s messy and there are no napkins. The whole aspect of this great experience gets hindered behind all of these issues ! Please do better because the customers come back for the experience and I’ve personally seen many people walk in but then walk right out because of some of these problems. I will give them this : the drinks taste as they should and the location is convenient for students / people on the CPP campus.
Katarina Zareva
Super slow. I ordered online (mobile order) and waiting 45 minutes for a tall hot mocha. Barely made it to my class on time.
The baristas here are slow, rude, and make drinks wrong or don't fill it up all the way.
Atmosphere: 1
Food: 3
Service: 1
Have gone 3 for 3 of incorrect orders and have waiting for my drink/food for over an hour
Atmosphere: 1
Food: 2
Service: 1
I Enjoyed Going To This Starbucks While I Was A Student At Cal Poly Pomona. It Was Convenient And Useful For Me To Go To This Starbucks On Campus Right Before Or After Class. I Would Usually Get The Carmel Frappuccino From Here And Enjoy It Because This Is What I Get At A Normal Starbucks. I Would Recommend This Starbucks For Any CPP Student For Their Own Convenience. Here Is A Photo Of Me Next To The Elevator Outside Of Starbucks In March 2024
Atmosphere: 5
Food: 5
Service: 5
Make sure to order your drink at least an hour ahead. They take forever to make your drink and are not the friendliest employees.
Atmosphere: 1
Food: 1
Service: 1
forgot about my drink completely 2 days in a row, 30 min wait both
Atmosphere: 1
Food: 1
Service: 1
I've gone here a lot of times. 9/10 drinks that come out of here are either flat out wrong or taste nothing how they're supposed to. Im pretty sure the management tells them to cut costs by just not adding toppings or syrup. Come here if you want disappointment.
Atmosphere: 1
Food: 1
Service: 1
Asked for no ice. What's so hard about that order??
Atmosphere: 1
Food: 1
Service: 1
Its a hit and miss on drinks here but they are usually busy so I can understand at times.
Atmosphere: 4
Food: 3
Service: 3
my drink is always made wrong here and they always take so long… :/
Ordered a drink and never received it, waited almost 40 minutes and had to leave for my class. Rip.
Restaurantji Recommends
I came here a few times. Honestly it is what it is. This seems to be an official Starbucks store as they take stars and rewards and have a barista and store manager system. Have not seen any shift leads. The 5 times I’ve been here they got my drink wrong 100% of the time. Nothing complicated they always forget to put sweetener on iced coffee, although you asked for sweetener. Please try your drink before you leave. Also they tried to overcharge me. Store manager was not sure how to refund I let it go and said is fine 7$ dollars for one drink haha.
Did a mobile order. Asked for a grande with whip cream pumpkin spice. I got a tall no whip. Waited 35mins for a mobile order.
Located on campus at Cal Poly Pomona, typical Starbucks except you can't redeem rewards here.
I’ve been to this location several times and usually the service is slow. There are definitely large crowds during rush hour(s) but even during non-peak hours the service still lacks in swiftness. If it were only the lack of swiftness I would give it a 3 star because the customer service could also improve, especially for a corporate giant like Starbucks who brands themselves as an “experience.” But I really have to give them 2 stars because 9/10 when I come to this location it’s messy and there are no napkins. The whole aspect of this great experience gets hindered behind all of these issues ! Please do better because the customers come back for the experience and I’ve personally seen many people walk in but then walk right out because of some of these problems. I will give them this : the drinks taste as they should and the location is convenient for students / people on the CPP campus.
Super slow. I ordered online (mobile order) and waiting 45 minutes for a tall hot mocha. Barely made it to my class on time.
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