Holiday Inn Express & Suites Roseville - Galleria Area by IHG

Great place rooms need updated

Overall, a good experience the breakfast was excellent with a large food spread. The customer service was great. The rooms were clean and the bathrooms were clean. I’m a downside or lacking side. I would say there’s a lot of traffic noise. I think there’s a fire department nearby. Also, the walls are kind of thin. You could hear quite a bit into the next room above and below you. overall a pleasant day and I would recommend this place

This Holiday Inn Express was very clean. The rooms were a good size and the bed was very comfortable. The staff was very helpful and friendly. They served a decent breakfast in the morning and I had no complaints for the time that I spent at this hotel. Recommended!

I found bedbugs

Nice hotel.

This hotel is ok my biggest complaint is that the room had a very strong perfume smell like someone smashed a full bottle of perfume against the wall. Also the TV remote is a piece of junk so frustrating.

Hey, this is such a nice place. We stay with my wife for a couple nights. Very very good. Location and clean facility noise level very low. Overall such a wonderful vibe. We’re gonna be back to that place if we are staying in Sacramento because the price versus quality is just matchless combination

Very nice, clean and friendly hotel. Will stay there again. Starring very nice and helpful.

Room was comfortable and spacious. Breakfast was great with lots of options. Jeremee was super friendly when we checked in. Convenient location too.

I have never had as much help as I have today. You were absolutely fantastic. Thank you for all you do.

Breakfast server Veronica exceeded my expectations. She served us delicious hot foods and gave extra help to my friend who is blind.

My stay at this hotel is unfortunately very disappointing primarily due to the level of service provided.

Upon arrival, I interacted with Julia at the front desk and found her to be unfriendly and unhelpful. When I inquired about the amount of the security deposit, I was told that the amount could not be determined until my card number was entered. I found this unusual, as the card machine was present and I expected the deposit amount to be communicated clearly in advance.

I was assigned a ground-floor room and requested a room on any other floor. I explained that I had previously experienced an incident at another hotel involving someone attempting to access a ground-floor patio door, and that staying on the ground floor makes me feel unsafe. I was informed that the hotel was fully booked, that nothing could be done, and that there was no manager on duty until 10:00 am the following day — although I had not requested to speak with a manager.

To my surprise, I later checked online and found that rooms were still available for booking. My request was simply to change floors, not room type, so I was disappointed that no effort appeared to be made to accommodate a reasonable concern.

Additionally, the room itself feels somewhat run-down and has an unpleasant odor.

The only positive aspect is the hotel’s convenient location.

Overall, this experience is well below expectations, particularly in terms of customer service and responsiveness to guest concerns.

I travel a lot with my daughter for club volleyball, and we have stayed in numerous hotels and Airbnb's over the years. This was BY FAR the most comfortable bed I have slept in. The room was clean, and the space with the bunk beds was perfect for my daughter to have her own space in the room. We found the room incredibly clean as well. While it's true that there is a significant amount of outside car noise, we did not find it too annoying in any way. HIGHLY RECOMMEND!!

The night audit Maria Garcia was AMAZING...So helpful and nice...the room was clean and the staff was super friendly...

The hotel provides an outstanding standard of service, with impeccable cleanliness and a warm, welcoming staff. They offer a charging port for your devices, a first for us, which is a convenient feature. The breakfast was among the finest I have experienced, with an extensive range of high-quality food options. The hotel is conveniently situated near the freeway and there are several excellent restaurants nearby.