Service was great! The steak not so much. We came to the conclusion it was the quality of the steak not how it was cooked. The manager came out and we discussed the issue and he immediately made it right. I recommend this location.
Atmosphere: 5
Food: 4
Service: 5
Patricia Atkins
There was a huge mix up with our Ubereats order. Not Chilis fault at all. It was at the fault of our driver and the manager of Chili’s was amazing, helpful, kind and helped up fix our issue. They truly made our night better. Thank you again! Trish & Derek
Atmosphere: 5
Food: 5
Service: 5
Kristia Peschka
Pre movie food/drinks, worth it
Atmosphere: 4
Food: 5
Service: 5
Marisol Velazquez
Jesse was so awesome!! Def love coming to this location :)
Atmosphere: 5
Food: 5
Service: 5
Melanie Drwal
Barely any options. Staff was ok. Food was meh and prices were ridiculous. And let's not mention the wait time just to get seated!!! Horrible!
Atmosphere: 2
Food: 2
Service: 3
VALERIE BROWN
Everything about my visit was wonderful helpful and polite
Atmosphere: 5
Food: 5
Service: 5
Gina Rossa-Thompson
Loved the service and the manager Raul was very nice and made sure everything was good. Excellent food. I will go again soon 👍🏾❣️
Atmosphere: 5
Food: 5
Service: 5
Mary A
This restaurant is so noisy that it was nearly impossible to have a conversation with the person next to me. Our waitress took our order but only followed up once during our meal. The food tasted marginal, was over cooked, and not hot. We sat at the bar while we waited for a table after being told a 10-15 minute wait. We never did get seated so we ended up ordering our food at the bar. Not the best dining experience.
Atmosphere: 2
Food: 3
Service: 3
Bernie Garza
Fantastic!
Atmosphere: 5
Food: 5
Service: 5
Lasonja Hill
The service is terrible.There was no accountability for items missing from my order that was placed on the Chili’s app, and no response from management regarding refunding the items I paid for but didn’t receive. I am displeased and it seems the Sacramento Arden location chronically lacks professionalism.
The food and service here was excellent. Waitress great customer service and food hot and delicious we will be returning to this establishment.
Atmosphere: 5
Food: 5
Service: 5
Jamie Portillo
Thank you to the server DONNIE!! She was not our server but ended up taking more care of us than our actual server: Melissa.
Had to wait 15 minutes to be seated and over half the restaurant was empty.
Once seated, Melissa asked our drinks to get started. The drinks and chips/salsa took over 10 minutes to get to us, so long that she came to us to order our food before ever bringing our drinks and appetizers. We had to remind her about the drinks. When we finally got our drinks, no straws and weren’t offer any. Melissa would rush away after giving us something. Luckily, the sweet server Donnie served us some even though we weren’t her table. We ordered a crispy chicken sandwich and it came out grilled. It had to be returned and took another 15 minutes to get the remake. Donnie was again the one that helped with getting my meal correct. I had suggested just to switch the patty to avoid another wait but I had to send the entire meal back. That part is okay, but it took a while and my husband ended up waiting for my food to come back to continue eating his which ultimately made his go cold. On a good note, once I got the correct order, the food was delicious so kodos to the cooks but service was trash. Melissa never checked on us until the very end when I pulled out a $20. Oh and management? What’s that. The manager walked right past us twice while waiting for my remake, no acknowledgement until my husband mentioned out loud about his food getting cold waiting on my meal to come back. Then the manager came to give us a petty “I’m aware of the sandwich, we are getting it remade.” My husband tells him back it’s my birthday and it we can just get the desert without any singing, since we were pretty annoyed already by the service. He said “ok. Do you want it now or what”
I gave the tip to the server that actually helped us. Thank you Donnie. Mind you, this was a birthday lunch as it’s my birthday. Not the best choice to celebrate here with the service we got. Won’t be returning to this one
Atmosphere: 1
Food: 3
Service: 1
Erika Dusa Sowash
Im sorry for butchering your names, but Galia??? and Kyra??? were amazing! They were both very friendly and attentive! We will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Samara Wilson
I came in with my sister on Thursday evening the wait wasn’t bad it went pretty fast. Great experience overall. The manager and server was very pleasant and was on top of things. Sad she went on break for a little bit but great recovery. We received a free dessert thanks and shout out to the manager. Sorry I’m not good with names! Will be back!
Atmosphere: 5
Food: 5
Service: 5
Lica Tanee
Food was good. Service was great for a busy night. We received free chips and salsa for the wait. The chocolate cake is fire.
Service was great! The steak not so much. We came to the conclusion it was the quality of the steak not how it was cooked. The manager came out and we discussed the issue and he immediately made it right. I recommend this location.
Atmosphere: 5
Food: 4
Service: 5
There was a huge mix up with our Ubereats order. Not Chilis fault at all. It was at the fault of our driver and the manager of Chili’s was amazing, helpful, kind and helped up fix our issue. They truly made our night better. Thank you again! Trish & Derek
Atmosphere: 5
Food: 5
Service: 5
Pre movie food/drinks, worth it
Atmosphere: 4
Food: 5
Service: 5
Jesse was so awesome!! Def love coming to this location :)
Atmosphere: 5
Food: 5
Service: 5
Barely any options. Staff was ok. Food was meh and prices were ridiculous. And let's not mention the wait time just to get seated!!! Horrible!
Atmosphere: 2
Food: 2
Service: 3
Everything about my visit was wonderful helpful and polite
Atmosphere: 5
Food: 5
Service: 5
Loved the service and the manager Raul was very nice and made sure everything was good. Excellent food. I will go again soon 👍🏾❣️
Atmosphere: 5
Food: 5
Service: 5
This restaurant is so noisy that it was nearly impossible to have a conversation with the person next to me. Our waitress took our order but only followed up once during our meal. The food tasted marginal, was over cooked, and not hot. We sat at the bar while we waited for a table after being told a 10-15 minute wait. We never did get seated so we ended up ordering our food at the bar. Not the best dining experience.
Atmosphere: 2
Food: 3
Service: 3
Fantastic!
Atmosphere: 5
Food: 5
Service: 5
The service is terrible.There was no accountability for items missing from my order that was placed on the Chili’s app, and no response from management regarding refunding the items I paid for but didn’t receive. I am displeased and it seems the Sacramento Arden location chronically lacks professionalism.
Food: 2
Service: 1
Restaurantji Recommends
The food and service here was excellent. Waitress great customer service and food hot and delicious we will be returning to this establishment.
Atmosphere: 5
Food: 5
Service: 5
Thank you to the server DONNIE!! She was not our server but ended up taking more care of us than our actual server: Melissa.
Had to wait 15 minutes to be seated and over half the restaurant was empty.
Once seated, Melissa asked our drinks to get started. The drinks and chips/salsa took over 10 minutes to get to us, so long that she came to us to order our food before ever bringing our drinks and appetizers. We had to remind her about the drinks. When we finally got our drinks, no straws and weren’t offer any. Melissa would rush away after giving us something. Luckily, the sweet server Donnie served us some even though we weren’t her table. We ordered a crispy chicken sandwich and it came out grilled. It had to be returned and took another 15 minutes to get the remake. Donnie was again the one that helped with getting my meal correct. I had suggested just to switch the patty to avoid another wait but I had to send the entire meal back. That part is okay, but it took a while and my husband ended up waiting for my food to come back to continue eating his which ultimately made his go cold. On a good note, once I got the correct order, the food was delicious so kodos to the cooks but service was trash. Melissa never checked on us until the very end when I pulled out a $20.
Oh and management? What’s that. The manager walked right past us twice while waiting for my remake, no acknowledgement until my husband mentioned out loud about his food getting cold waiting on my meal to come back. Then the manager came to give us a petty “I’m aware of the sandwich, we are getting it remade.” My husband tells him back it’s my birthday and it we can just get the desert without any singing, since we were pretty annoyed already by the service. He said “ok. Do you want it now or what”
I gave the tip to the server that actually helped us. Thank you Donnie. Mind you, this was a birthday lunch as it’s my birthday. Not the best choice to celebrate here with the service we got. Won’t be returning to this one
Atmosphere: 1
Food: 3
Service: 1
Im sorry for butchering your names, but Galia??? and Kyra??? were amazing! They were both very friendly and attentive! We will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
I came in with my sister on Thursday evening the wait wasn’t bad it went pretty fast. Great experience overall. The manager and server was very pleasant and was on top of things. Sad she went on break for a little bit but great recovery. We received a free dessert thanks and shout out to the manager. Sorry I’m not good with names! Will be back!
Atmosphere: 5
Food: 5
Service: 5
Food was good. Service was great for a busy night. We received free chips and salsa for the wait. The chocolate cake is fire.
Atmosphere: 5
Food: 4
Service: 4
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