As a dasher I always have worse experience with this location, whenever I go for pick up they just ignore you they won’t help you the food will be ready but they just walk around instead of bringing the food to you. I always have to wait around 10 minutes to get the order while it’s already ready they just don’t care about you and your time.
Service: 1
abby jess
Went to get a chicken bowl and chicken burrito, very delicious!! I was served by ruby she was the sweetest and had great customer service! very fast and efficient! had a great experience.
Atmosphere: 5
Food: 5
Service: 5
Thomas
Always a vibe at chipotle come try it out
Atmosphere: 5
Food: 5
Service: 5
Trena DavisEdgley
Tried the $6 burrito 🌯 (on Halloween in costume) which turned into $12 but it still tasted delicious 😋 fresh everything. atmosphere is a bit loud at times, but i can still talk. Once you get to the cashier no smiles, no interaction, just bau #businessasusal.
Atmosphere: 4
Food: 5
Service: 3
Adrian Hernandez
The food is what you'd expect of a mainstream mexican place but least there consistent and easy for a quick bite if your on the go.
Destiny R
I order the same thing but I don’t get charged the same price consistently. I paid $1.65 for side and then today they charged me $5. On top I said I had a free queso on my app and they scanned it but still charged me full price. I stood back in line to get it corrected and the cashier rolled her eyes at me twice and had a horrible attitude. I was respectful and polite even though she was the one who messed up.
Atmosphere: 1
Food: 1
Service: 1
Denise
Oct 16 3:50 pm: Severe food safety issue Served by a young and small sized Mexican lady. They touch the Registra , then grab the lettuce and cheese for customers using their hands, without changing their gloves.
This is why chipotle has so many food poisoning incidents…. The size of this store is also tiny, only 70% of what other store gives..
Service: 1
Timothy Giles
I've gone to this location many times over 3 and 1/2 years. Sometimes the employees are agreeable, but oftentimes they are rude.
I made a purchase around 8:20 p.m. October 12th 2025. When I first arrived, no other customers were in line. However, I stood there waiting while one of the employees walked away , and the other employee at the cash register took over the entire line and did not serve me until other customers showed up behind me. When he was serving me, he made some obscenely rude gesture at one point when I tried to ask a question about the new sauce. I think he hunched over with his palms up, like he was rudely gesturing me to hurry up after they made me wait. Then, when he was done with my food , he made me wait to purchase it until after he made food for customers who showed up behind me. I had also asked for carne asada , and didn't notice that he simply served me shredded beef until I got home.
This is just one example of a rude Behavior I've experienced from the employees at this location . My guess is they're probably racist towards White men. Whatever the case, it's pretty inexcusable. These children they keep hiring need supervision.
Atmosphere: 2
Food: 4
Service: 1
German Perez
No sense ordering in the application and arriving and that your food is not ready many employees walked in and out and your order is not ready after 10 minutes of waiting your order ready I know that not for not returning they will go to close right but bad experience and I think for rushing them they made my order wrong I don't know if it was for in purpose
Atmosphere: 1
Food: 4
Service: 1
Erica Petty
Chips were stale, queso seemed to be overcooked. The person helping us took 2 of our orders and walked into the back for about 8 minutes. The other worker who was at the veggies station ended up taking our 3rd order. Asked for the new chimmcurri sause and didn't receive it.
Real bad vibes coming from the female Hispanic employee handling to go orders.
Real bad customer service.
Sketchy area.
Never returning!
Atmosphere: 1
Food: 1
Service: 1
Yoliz G
Long wait times, they ran out of meat once it was our turn. The chips were stale and the customer service was rushed and not very friendly.
Atmosphere: 2
Food: 2
Service: 2
Josh Bennett
This is one of the franchises that are owned by a greedy person that won't staff the location with more than 2 people. Don't go here if you want a burrito in less than 40 minutes.
Atmosphere: 1
Food: 4
Service: 1
Juan
My Review from Madison Street Sacramento
Look, I actually like Chipotle’s food, even if it's not exactly traditional Mexican fare—it's still a decent attempt. But here’s the deal: today was the second time they totally messed up by putting hot sauce in my burrito, even though I very clearly said no hot sauce because of a medical condition.
When I went back just to get it remade, not for a refund or anything, they basically started questioning me in Spanish right in front of me, like I didn't understand. They implied I was lying about buying the burrito. Honestly, that’s just embarrassing and super disrespectful.
So yeah, heads up: if they mess up your order, you might get treated like you're trying to scam them, which is honestly not cool at all. I won't be going back, and I want other people to be aware that this can happen. That's the whole story—just straight-up, no sugar-coating.
As a dasher I always have worse experience with this location, whenever I go for pick up they just ignore you they won’t help you the food will be ready but they just walk around instead of bringing the food to you. I always have to wait around 10 minutes to get the order while it’s already ready they just don’t care about you and your time.
Service: 1
Went to get a chicken bowl and chicken burrito, very delicious!! I was served by ruby she was the sweetest and had great customer service! very fast and efficient! had a great experience.
Atmosphere: 5
Food: 5
Service: 5
Always a vibe at chipotle come try it out
Atmosphere: 5
Food: 5
Service: 5
Tried the $6 burrito 🌯 (on Halloween in costume) which turned into $12 but it still tasted delicious 😋 fresh everything. atmosphere is a bit loud at times, but i can still talk. Once you get to the cashier no smiles, no interaction, just bau #businessasusal.
Atmosphere: 4
Food: 5
Service: 3
The food is what you'd expect of a mainstream mexican place but least there consistent and easy for a quick bite if your on the go.
I order the same thing but I don’t get charged the same price consistently. I paid $1.65 for side and then today they charged me $5. On top I said I had a free queso on my app and they scanned it but still charged me full price. I stood back in line to get it corrected and the cashier rolled her eyes at me twice and had a horrible attitude. I was respectful and polite even though she was the one who messed up.
Atmosphere: 1
Food: 1
Service: 1
Oct 16 3:50 pm: Severe food safety issue
Served by a young and small sized Mexican lady.
They touch the Registra , then grab the lettuce and cheese for customers using their hands, without changing their gloves.
This is why chipotle has so many food poisoning incidents….
The size of this store is also tiny, only 70% of what other store gives..
Service: 1
I've gone to this location many times over 3 and 1/2 years. Sometimes the employees are agreeable, but oftentimes they are rude.
I made a purchase around 8:20 p.m. October 12th 2025. When I first arrived, no other customers were in line. However, I stood there waiting while one of the employees walked away , and the other employee at the cash register took over the entire line and did not serve me until other customers showed up behind me. When he was serving me, he made some obscenely rude gesture at one point when I tried to ask a question about the new sauce. I think he hunched over with his palms up, like he was rudely gesturing me to hurry up after they made me wait. Then, when he was done with my food , he made me wait to purchase it until after he made food for customers who showed up behind me. I had also asked for carne asada , and didn't notice that he simply served me shredded beef until I got home.
This is just one example of a rude Behavior I've experienced from the employees at this location . My guess is they're probably racist towards White men. Whatever the case, it's pretty inexcusable. These children they keep hiring need supervision.
Atmosphere: 2
Food: 4
Service: 1
No sense ordering in the application and arriving and that your food is not ready many employees walked in and out and your order is not ready after 10 minutes of waiting your order ready I know that not for not returning they will go to close right but bad experience and I think for rushing them they made my order wrong I don't know if it was for in purpose
Atmosphere: 1
Food: 4
Service: 1
Chips were stale, queso seemed to be overcooked. The person helping us took 2 of our orders and walked into the back for about 8 minutes. The other worker who was at the veggies station ended up taking our 3rd order. Asked for the new chimmcurri sause and didn't receive it.
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Don’t do business here!
Real bad vibes coming from the female Hispanic employee handling to go orders.
Real bad customer service.
Sketchy area.
Never returning!
Atmosphere: 1
Food: 1
Service: 1
Long wait times, they ran out of meat once it was our turn. The chips were stale and the customer service was rushed and not very friendly.
Atmosphere: 2
Food: 2
Service: 2
This is one of the franchises that are owned by a greedy person that won't staff the location with more than 2 people. Don't go here if you want a burrito in less than 40 minutes.
Atmosphere: 1
Food: 4
Service: 1
My Review from Madison Street Sacramento
Look, I actually like Chipotle’s food, even if it's not exactly traditional Mexican fare—it's still a decent attempt. But here’s the deal: today was the second time they totally messed up by putting hot sauce in my burrito, even though I very clearly said no hot sauce because of a medical condition.
When I went back just to get it remade, not for a refund or anything, they basically started questioning me in Spanish right in front of me, like I didn't understand. They implied I was lying about buying the burrito. Honestly, that’s just embarrassing and super disrespectful.
So yeah, heads up: if they mess up your order, you might get treated like you're trying to scam them, which is honestly not cool at all. I won't be going back, and I want other people to be aware that this can happen. That's the whole story—just straight-up, no sugar-coating.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Beans
Awesome fresh really fresh 👌🏼👍🏼
Atmosphere: 4
Food: 5
Service: 5
Loading...