This place sucks. The customer service is terrible. My one star is because I can not write a review without a star. Hidriss has mental issues. He talks to the costumers like they don’t matter. If you want some good hookah with great customer service please go to Darna or oasis.
Mohamed Abdelgalil
Very bad customer service and the reply of the person in charge is a good proof of that. . I admit it in front of you and here in google reviews that I did it accidentally and I dare you to prove that I was sitting carelessly my leg were crossed and the distance between the chair and the table is so tight and thats it . But maybe you don’t know what is a customer Service and you feel like 500$ is big amount so you would lose a customer Just to make it clear if I spent a million dollars that doesn’t give me the right to disrespect or anything else like that to people or to place but when i saw the previous reviews I knew that this bad experience I got from you is what I should expect and it’s not a surprise, I wish if read those reviews before I stepped a foot in this place. Edited Worst customer service experience ever! I’ve visited this place for 3 times this month, my minimum spend was 71$ per visit. Tonight accidentally my hookah failed and charcoal burned a very small part of the couch and they charged me for 150$ and when I tried to discuss the issue they ran into me with a small note saying it’s a rule and I have to pay the fine I talked to the owner and she didn’t care am a returning customer so I paid the fine and left the place before even spending 1 hour I will never come back again
Atmosphere: 1
Service: 1
Irene Urbano
Place blows, wallet mysteriously dissappeared. And they make these R word Vaseline Jokes If you complain. Strongly believe a staff member jumped me after
Anthony Cota
Amazing Hookah with good music, Great People, & an amazing fun crowd.
Atmosphere: 5
Food: 5
Service: 5
Theresa McGuire
This place is amazing. Great vibes. Great hookah flavors! Incredible staff! Will definitely come back!
Atmosphere: 5
Service: 5
Jessica Wilmer
I have this daydream about opening my own space and it’s usually been about a bar, but walking into this place was like walking into that daydream, but better. I absolutely loved everything from the decorations to the music to the belly dancer to the tea.We had an awesome time celebrating our wedding anniversary with dinner and then coming here to hookah. You could tell there were some regulars and I really liked that.The tea was absolutely spectacular. We got jasmine green tea which is my favorite. It had actual jasmine flower in it and the tea was perfectly brewed. I read someone else’s review of the green tea having hints of cardamom so I’ll definitely need to try that next time. So happy we checked this place out!
mari Valencia
Great customer service, fast set up, and the entertainment is great. They don't serve alcoholic beverages, but they do have a variety of non alcoholic ones. Great first time visiting.
A I
Great atmosphere, great service, great Hooka
Zach Azim
Expensive , and not even good hookah
Dusan Rodic
Authentic hookah place with best flavors in town. Awesome crew. Try it.
I’ve been smoking Hookah all across the globe, and this is in-line with the best of the best. Owners are incredible nice, very professional, great ambience and amazing hookah.
mohammad saber Hashimy
The Palace Hookah Lounge is a fantastic spot to relax and enjoy some flavorful hookah. The atmosphere is cozy and the staff is friendly. They offer a wide variety of flavors and the hookahs are always well-prepared. It's a great place to hang out with friends and unwind. I highly recommend checking it out! ??
wais formuli
The best place ever very kind staff and friendly environment and most importantly the hookah flavor is awesome thanks for the service
anju timilsina
Sunny is the best always gives good service amazing place
Jaya Genesa
The best hookah lounge in town and Sunny is the best ...Very attentive and sweet person
This place sucks. The customer service is terrible. My one star is because I can not write a review without a star. Hidriss has mental issues. He talks to the costumers like they don’t matter. If you want some good hookah with great customer service please go to Darna or oasis.
Very bad customer service and the reply of the person in charge is a good proof of that.
. I admit it in front of you and here in google reviews that I did it accidentally and I dare you to prove that I was sitting carelessly my leg were crossed and the distance between the chair and the table is so tight and thats it . But maybe you don’t know what is a customer Service and you feel like 500$ is big amount so you would lose a customer
Just to make it clear if I spent a million dollars that doesn’t give me the right to disrespect or anything else like that to people or to place but when i saw the previous reviews I knew that this bad experience I got from you is what I should expect and it’s not a surprise, I wish if read those reviews before I stepped a foot in this place.
Edited
Worst customer service experience ever!
I’ve visited this place for 3 times this month, my minimum spend was 71$ per visit.
Tonight accidentally my hookah failed and charcoal burned a very small part of the couch and they charged me for 150$ and when I tried to discuss the issue they ran into me with a small note saying it’s a rule and I have to pay the fine
I talked to the owner and she didn’t care am a returning customer so I paid the fine and left the place before even spending 1 hour
I will never come back again
Atmosphere: 1
Service: 1
Place blows, wallet mysteriously dissappeared. And they make these R word Vaseline Jokes If you complain. Strongly believe a staff member jumped me after
Amazing Hookah with good music, Great People, & an amazing fun crowd.
Atmosphere: 5
Food: 5
Service: 5
This place is amazing. Great vibes. Great hookah flavors! Incredible staff! Will definitely come back!
Atmosphere: 5
Service: 5
I have this daydream about opening my own space and it’s usually been about a bar, but walking into this place was like walking into that daydream, but better. I absolutely loved everything from the decorations to the music to the belly dancer to the tea.We had an awesome time celebrating our wedding anniversary with dinner and then coming here to hookah. You could tell there were some regulars and I really liked that.The tea was absolutely spectacular. We got jasmine green tea which is my favorite. It had actual jasmine flower in it and the tea was perfectly brewed. I read someone else’s review of the green tea having hints of cardamom so I’ll definitely need to try that next time. So happy we checked this place out!
Great customer service, fast set up, and the entertainment is great. They don't serve alcoholic beverages, but they do have a variety of non alcoholic ones. Great first time visiting.
Great atmosphere, great service, great Hooka
Expensive , and not even good hookah
Authentic hookah place with best flavors in town. Awesome crew. Try it.
Restaurantji Recommends
I’ve been smoking Hookah all across the globe, and this is in-line with the best of the best. Owners are incredible nice, very professional, great ambience and amazing hookah.
The Palace Hookah Lounge is a fantastic spot to relax and enjoy some flavorful hookah. The atmosphere is cozy and the staff is friendly. They offer a wide variety of flavors and the hookahs are always well-prepared. It's a great place to hang out with friends and unwind. I highly recommend checking it out! ??
The best place ever very kind staff and friendly environment and most importantly the hookah flavor is awesome thanks for the service
Sunny is the best always gives good service amazing place
The best hookah lounge in town and Sunny is the best ...Very attentive and sweet person
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