If I could give 0 stars, I would customer service. Was horrible food was cold. That was supposed to be heated up when I came back very nicely and said Hey, my food is cold. Can we get a new one the girl yanked the bag out of my hand and threw it aggressively into the trash can. And did not say a word just a mug on her face.The second sandwich she made was hard as a rock. Me and my sister then called management management was unapologetic at first literally made a snark comment like. Oh, was the food better the second time around? than my sister Specifically explained that it was not about the food and it was about the customer service he Was condescending and rude. I wanted to curse her out but I kept it cool and left a bad review instead.
Alexandra Kreb
Fastest drive through of all the local locations in my opinion no matter the length of line you’re never waiting long. ♡ this store
Latashia Donald
Good service, nice environment, pretty clean area, and drinks are good. I don't usually buy food, but my sister treated me to a pumpkin loaf and it was scrumptious, I truly recommend it. I had one bad experience 2 days ago. Another from my sister, an early morning breakfast on her. First time trying the kale and mushroom egg bites, come to find a piece of hair after my second bite into one of the two pieces. That experience kind of rubbed me the wrong way, so I'm iffy about buying food from there or at any Starbucks at that, but I might come back to it.
BAD BUSINESS HORRIBLE CUSTOMER SERVICE HORRIBLE MANAGEMENT
Horrible Starbucks location. I was the only customer they've had to make a drink for and they messed up the first time. I've had to go around to the drive through for the second time and this time the store manager came by the window and handed me another drink. I've been getting my coffee this way for the past 12 years from Starbucks every single day and I get it with extra shot. When I tasted it it had no extra shot. I know how MY COFFE TASTE LIKE AFTER 12 years. so I've had to go in again and this woman was absolutely rude and cold. And she took no responsibility what so ever to make it right for me and she just wasted my 15 min of time and returned my money with no apology. STARBUCKS!!! YOU SHOULD DO A BETTER JOB AT HIRING MANAGERS. I WILL BE ALSO POSTING THIS WITH STARBUCKS HQ. BAD BUSINESS HORRIBLE CUSTOMER SERVICE HORRIBLE MANAGEMENT
Atmosphere: 1
Food: 1
Service: 1
Irina Shevchuk
Cream AGAIN and I wanted oatlmilk Employees clearly can't read the label
Raul Garcia
The associates that work at this location always have a great attitude. I really don't have any negative things to comments.
Atmosphere: 4
Food: 4
Service: 5
Davina Zepher
This starbucks never & i mean never makes my drinks right . And im not one to go back in and gives them words because thats not my style but im definitely tired of spending my money where my items are not made correctly !
Service: 1
Katelynn Cascudo
The ignorance aid beyond me. R E A D the tag BEFORE you make the drink, follow each step.
Atmosphere: 4
Food: 2
Service: 1
Innochka Kogan
I don’t know what shift he’s working today. October 11 at 12:07 pm, but the coffee ☕️ was served disgusting today. Not at all what I ordered and the proportions are wrong. Before that, I always liked baristas and the coffee they made. By the way, hot coffee was served without a special holder, as well as without a tapper, and they didn’t even ask about it. I'll try again to give them a chance on another shift. If not, then I’ll change the location or the coffee shop
My friend and I had a marvelous time. The service was great, the atmosphere was delightful, and our Matcha Green Teas were divine! Everything was just right, and we enjoyed it very much!
Atmosphere: 5
Food: 5
Service: 5
Rey Navarro (Sweetbabyrey)
Love the staff at this Starbucks. They're friendly. They remember my order. I see them at least 5 times a week. Onward days sometimes on weekends.
Atmosphere: 5
Food: 5
Service: 5
Brylle Carino
First time passing by this Starbucks location, when I came inside , it really quiet. I ordered a Large Caramel Crunch Frappuccino. I passed by here to get something to drink before going swimming at Granite Beach (Folsom Lake). I plan on passing by here again.
Parking: Available parking spots, making sure there is enough parking spots for people to park, also worried about getting vehicle towed.
If I could give 0 stars, I would customer service. Was horrible food was cold. That was supposed to be heated up when I came back very nicely and said Hey, my food is cold. Can we get a new one the girl yanked the bag out of my hand and threw it aggressively into the trash can. And did not say a word just a mug on her face.The second sandwich she made was hard as a rock. Me and my sister then called management management was unapologetic at first literally made a snark comment like. Oh, was the food better the second time around? than my sister Specifically explained that it was not about the food and it was about the customer service he Was condescending and rude. I wanted to curse her out but I kept it cool and left a bad review instead.
Fastest drive through of all the local locations in my opinion no matter the length of line you’re never waiting long. ♡ this store
Good service, nice environment, pretty clean area, and drinks are good. I don't usually buy food, but my sister treated me to a pumpkin loaf and it was scrumptious, I truly recommend it. I had one bad experience 2 days ago. Another from my sister, an early morning breakfast on her. First time trying the kale and mushroom egg bites, come to find a piece of hair after my second bite into one of the two pieces. That experience kind of rubbed me the wrong way, so I'm iffy about buying food from there or at any Starbucks at that, but I might come back to it.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mocha Frappe, Kale & Mushroom Egg Bites, Gingerbread Latte
Thanks 👍🙏
Atmosphere: 5
Food: 5
Service: 5
BAD BUSINESS
HORRIBLE CUSTOMER SERVICE
HORRIBLE MANAGEMENT
Horrible Starbucks location. I was the only customer they've had to make a drink for and they messed up the first time. I've had to go around to the drive through for the second time and this time the store manager came by the window and handed me another drink. I've been getting my coffee this way for the past 12 years from Starbucks every single day and I get it with extra shot. When I tasted it it had no extra shot. I know how MY COFFE TASTE LIKE AFTER 12 years. so I've had to go in again and this woman was absolutely rude and cold. And she took no responsibility what so ever to make it right for me and she just wasted my 15 min of time and returned my money with no apology. STARBUCKS!!! YOU SHOULD DO A BETTER JOB AT HIRING MANAGERS. I WILL BE ALSO POSTING THIS WITH STARBUCKS HQ.
BAD BUSINESS
HORRIBLE CUSTOMER SERVICE
HORRIBLE MANAGEMENT
Atmosphere: 1
Food: 1
Service: 1
Cream AGAIN and I wanted oatlmilk
Employees clearly can't read the label
The associates that work at this location always have a great attitude. I really don't have any negative things to comments.
Atmosphere: 4
Food: 4
Service: 5
This starbucks never & i mean never makes my drinks right . And im not one to go back in and gives them words because thats not my style but im definitely tired of spending my money where my items are not made correctly !
Service: 1
The ignorance aid beyond me. R E A D the tag BEFORE you make the drink, follow each step.
Atmosphere: 4
Food: 2
Service: 1
I don’t know what shift he’s working today. October 11 at 12:07 pm, but the coffee ☕️ was served disgusting today. Not at all what I ordered and the proportions are wrong. Before that, I always liked baristas and the coffee they made. By the way, hot coffee was served without a special holder, as well as without a tapper, and they didn’t even ask about it. I'll try again to give them a chance on another shift. If not, then I’ll change the location or the coffee shop
Restaurantji Recommends
My friend and I had a marvelous time. The service was great, the atmosphere was delightful, and our Matcha Green Teas were divine! Everything was just right, and we enjoyed it very much!
Atmosphere: 5
Food: 5
Service: 5
Love the staff at this Starbucks. They're friendly. They remember my order. I see them at least 5 times a week. Onward days sometimes on weekends.
Atmosphere: 5
Food: 5
Service: 5
First time passing by this Starbucks location, when I came inside , it really quiet. I ordered a Large Caramel Crunch Frappuccino. I passed by here to get something to drink before going swimming at Granite Beach (Folsom Lake). I plan on passing by here again.
Parking: Available parking spots, making sure there is enough parking spots for people to park, also worried about getting vehicle towed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brew, Mocha Frappe, Double Chocolate Brownie, Starbucks Iced Coffee Blend, White Chocolate, Pastries Birthday Cake Pop, Vanilla Crème, Cheese Danish, Birthday Cake Pop, Impossible Breakfast Sandwich
Ordered a lemon loaf, they gave me one that was already smashed
Always enjoy chatting with staff. Fast and friendly. ?
Atmosphere: 5
Food: 5
Service: 5
Loading...