Always enjoy this great priced combo...3 Tacos al carbon, chips, salsa and a drink!Never disappoints
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Different Types of Salsas, Chips, Chicken Taco Al Carbon
Jeremy Purkey
I asked how much a cup of hot water was, and she wouldn't even give me that, or her name.A TOXIC LOCATION,I was completely respectful, and was treated like trash!!!Avoid this location (.)
Atmosphere: 1
Food: 1
Service: 1
Yesenia Lumbí
The service provided when ordering food in a car is fast and effective.
Atmosphere: 5
Food: 5
Service: 5
Steph Myers
The drive thur cashier needs to work on custom service. She forgot to give us our drink with our order. She handed us our food, then shut the window and walked away. I had to wave my hands to get her attention to ask for another Cilantro sauce. She started to talk to me in Spanish. I dont even speak Spanish. She told me I would have to pay for it. I spent over $40.00 on 3 salads, mind you. I felt that was crazy. She did not give me my drink I paid for because she was rushing me out of the drive thur.I probably will not return for the poor service I received.
Atmosphere: 4
Food: 3
Service: 1
Cecelia Bolanos
Always order the chicken tostada salads and they actually use to have meat on them. Today we ordered the one with extra chicken and that was not extra chicken. We’ve ordered it in the past and it was packed with meat! The regular one I ordered tonight had a few pieces chicken, when it usually has a handful at the very least. Such a disappointment tonight to get home and see that they were super skimpy on the chicken. Customer service was lackluster, but what can you really expect anymore when you go through a drive thru?
Atmosphere: 4
Food: 3
Service: 3
T 69
Bad experience at this location won’t be coming back that’s for sure maybe it’s too early for them to open …. !!
Atmosphere: 1
Food: 1
Service: 1
Heavy Hazard
Food is great and staff is polite. My only complaint is that parking here can be difficult at times.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Classic Chicken Burrito Combo, New Shredded Chicken and Cheese Pollo Bowl, Two Piece Meal, Coleslaw
I went inside to order takeout. The app on my phone wouldn't allow me to use my rewards to pay. When I asked the manager why he said with an attitude and demeaning tone, "I don't know. You have to ask 'them'." I asked who is "them" and he said the "app people". I paid $32 for my order and while waiting I was looking on my app to find out how to contact "them". After a few minutes I saw a bag on the counter and asked if it was my order. The manager said it was and that he had called my name. I told him I didn't hear my name called. I asked for his name for when I'm able to contact "them" (the app people) and he said "George". As I was walking out the manager said, "Well, you don't listen." This was obviously directed at me so I went back to let him know I heard his rude remark. He was walking into another room or walk-in freezer and didn't so much as look my way or acknowledge me. I've never been treated so horribly as a paying customer and by the manager of all people. I contacted corporate and filed a complaint. Beware if you go to the El Pollo Loco in San Bernardino on Highland and Sterling.
Atmosphere: 1
Food: 4
Service: 1
Ultimate Ghandi
Food was fine but the restrooms had no Toilet paper no soap the sink was broken and the service was poor. Go somewhere else don't support fast food establishment that can't do the most basic things.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Double Chicken Avocado Salad
Gladiator Gaming
Always good and fresh. I love El Pollo Loco!!!!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Double Chicken Avocado Salad
EDS TRUCKING
I ordered there earlier today and when I got home it noticed they had given us the wrong sides I ordered 2 Mac and cheeses and rice and they gave me 3 mashed potatoes
Always enjoy this great priced combo...3 Tacos al carbon, chips, salsa and a drink!Never disappoints
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Different Types of Salsas, Chips, Chicken Taco Al Carbon
I asked how much a cup of hot water was, and she wouldn't even give me that, or her name.A TOXIC LOCATION,I was completely respectful, and was treated like trash!!!Avoid this location (.)
Atmosphere: 1
Food: 1
Service: 1
The service provided when ordering food in a car is fast and effective.
Atmosphere: 5
Food: 5
Service: 5
The drive thur cashier needs to work on custom service. She forgot to give us our drink with our order. She handed us our food, then shut the window and walked away. I had to wave my hands to get her attention to ask for another Cilantro sauce. She started to talk to me in Spanish. I dont even speak Spanish. She told me I would have to pay for it. I spent over $40.00 on 3 salads, mind you. I felt that was crazy. She did not give me my drink I paid for because she was rushing me out of the drive thur.I probably will not return for the poor service I received.
Atmosphere: 4
Food: 3
Service: 1
Always order the chicken tostada salads and they actually use to have meat on them. Today we ordered the one with extra chicken and that was not extra chicken. We’ve ordered it in the past and it was packed with meat! The regular one I ordered tonight had a few pieces chicken, when it usually has a handful at the very least. Such a disappointment tonight to get home and see that they were super skimpy on the chicken. Customer service was lackluster, but what can you really expect anymore when you go through a drive thru?
Atmosphere: 4
Food: 3
Service: 3
Bad experience at this location won’t be coming back that’s for sure maybe it’s too early for them to open …. !!
Atmosphere: 1
Food: 1
Service: 1
Food is great and staff is polite. My only complaint is that parking here can be difficult at times.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Classic Chicken Burrito Combo, New Shredded Chicken and Cheese Pollo Bowl, Two Piece Meal, Coleslaw
Man! Prices sure gone up!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad, BRC Burrito
Food was good but I can’t believe a tostada salad is half the size it use to be and it was $11?! Terrible
Great.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent & fast service!!
Atmosphere: 5
Food: 5
Service: 5
I went inside to order takeout. The app on my phone wouldn't allow me to use my rewards to pay. When I asked the manager why he said with an attitude and demeaning tone, "I don't know. You have to ask 'them'." I asked who is "them" and he said the "app people". I paid $32 for my order and while waiting I was looking on my app to find out how to contact "them". After a few minutes I saw a bag on the counter and asked if it was my order. The manager said it was and that he had called my name. I told him I didn't hear my name called. I asked for his name for when I'm able to contact "them" (the app people) and he said "George". As I was walking out the manager said, "Well, you don't listen." This was obviously directed at me so I went back to let him know I heard his rude remark. He was walking into another room or walk-in freezer and didn't so much as look my way or acknowledge me. I've never been treated so horribly as a paying customer and by the manager of all people. I contacted corporate and filed a complaint. Beware if you go to the El Pollo Loco in San Bernardino on Highland and Sterling.
Atmosphere: 1
Food: 4
Service: 1
Food was fine but the restrooms had no Toilet paper no soap the sink was broken and the service was poor. Go somewhere else don't support fast food establishment that can't do the most basic things.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Double Chicken Avocado Salad
Always good and fresh. I love El Pollo Loco!!!!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Double Chicken Avocado Salad
I ordered there earlier today and when I got home it noticed they had given us the wrong sides I ordered 2 Mac and cheeses and rice and they gave me 3 mashed potatoes
Atmosphere: 3
Food: 3
Service: 2