El Pollo Loco

Name: El Pollo Loco
Address: 758 W Highland Ave, San Bernardino, California, 92405, US
Telephone: (909) 474-0617
Price range: $
Rating: 3.8

$ • Mexican, Fast Food, Chicken Shop

Hours:
758 W Highland Ave, San Bernardino
(909) 474-0617

Menu Order Online

About El Pollo Loco

El Pollo Loco is a popular restaurant that has received mixed reviews from customers. While some customers have praised the friendly service and delicious food, others have experienced issues with order accuracy and rushed customer service.

One customer was particularly impressed with the manager, Eduardo, who went above and beyond to help them choose a meal. They described him as the "Employee of the month" and expressed gratitude for his exceptional service.

Another customer had a less positive experience, as they were missing items in their order and had to return to the restaurant to get it corrected. The customer service representative was described as rushed and dismissive, questioning the customer's order instead of addressing the issue promptly.

However, one customer had a more positive experience, praising the friendly service and pretty smile of an employee named Jessica. They noted that her cheerful demeanor was a welcome sight and could make a difference for someone in need of a smile.

Overall, El Pollo Loco seems to offer a varied dining experience, with both positive and negative reviews regarding the quality of service and the accuracy of orders. The restaurant's food, however, has been consistently praised by customers.