Best place to get birthday cakes from!! We recently purchased a Minecraft cake for my son’s birthday and everyone loved it!! Highly recommend coming here to purchase a cake for any event.
Amin Mahajan
I’m not someone who usually leaves bad reviews, but after the complete disaster I just experienced with Baskin-Robbins, I’m honestly left with no choice. I ordered a custom ice cream cake for my fiancé’s birthday—paid extra to have a custom image printed on it—and followed their requirement of placing the order at least 48 hours in advance.
Pick-up day comes, and I’m handed a completely blank cake. When I asked what happened to the image I paid for, the employee shrugged and said, “uhhh I don’t know, I think our printer is broken or something.” So for two whole days, no one thought it would be a good idea to let me know the image couldn’t be printed? No call, no text, no email—nothing.
Trying to salvage the situation, I asked if they could at least write a simple “Happy Birthday” or my fiancé’s age on the cake. The response? “Sorry, we can’t do that until Wednesday, our decorator isn’t here.” Seriously? Writing a few words requires a specialist that’s unavailable for three more days?
I even asked if they had any “Happy Birthday” signs or decorations to throw on top of the cake. Nope—nothing. No help. No apology. No solution.
DO NOT use this business for any special event unless you’re prepared for disappointment and to have your event completely ruined. They will take your money, botch your order, and make zero effort to fix their mess. They ruined what was supposed to be a meaningful celebration.
Ana Petcu
Beyond terrible customer service experience at this location! Tried to order a photo cake online to pick it up from this location. Tried about 8 times on multiple days and always getting an error when trying to check out a photo cake from this specific location. Other locations worked just fine, but I was trying to pick up from this location to avoid having to drive out of my way. Called in to try and order the photo cake, but could barely hear their associate on the line, even though I had my phone volume on max and put them on speaker too. There was also a lot of noise on the line from what seems to be a faulty phone line. After going back and forth with their associate to try and get this cake order done, we couldn't get anywhere. Wasted so much time and became extremely frustrated to the point I would never give my business to this location even conveniently located. They need to fix their website, fix their phone, and train their associates. They must be missing out on a lot of revenue due to these issues.
Robert Hubbard
Great place - clean
Atmosphere: 5
Food: 5
Service: 5
Innocent Mesaki
The flavors of the ice cream was very delicious, the employes were nice and had manners but this employe named Robert did a really good job at taking my order.
Atmosphere: 5
Food: 5
Service: 5
Jovia Tamari
The flavors of the ice cream was very delicious, the employes were nice and had manners but this employe named Robert did a really good job at taking my order.
Atmosphere: 5
Food: 5
Service: 5
Sueki L
The place is well maintained, always clean. Scoops are fresh and consistent.
Atmosphere: 5
Food: 5
Service: 5
Sueki Leung
The place is well maintained, always clean. Scoops are fresh and consistent.
Been frequenting this ice cream place. Mostly happy with it. Then today the guy behind the counter wouldn't wait on me. Told me to wait. Then he never told me he was ready. So eventually I left.
JCFLO 19
Good Customer Service and they are really quick serving customers … Thank you guys ???
Summer T
I got a cappuccino blast and instead of being liquidy like it is at other Baskin Robbins stores, it was a very hard sludge that was nearly impossible to drink with a straw. When the cup was still nearly 2/3 full it became essentially ice. I had to wait a couple hours until it melted sufficiently to drink it, and it did not taste at all like the usual cappuccino blast's I get from Baskin Robbins. I suspect that the server did not use enough of the liquid mix as the taste was very "weak". Since all the Baskin Robbins locations should use the same recipe I am puzzled why this location can't deliver the usual BR quality. Hope they would improve because the location is convenient for me.
J Te
The guys here are so nice and sweet. We've had the same person help us twice now, and even though he probably doesn't remember us, he is always very nice when he helps us. Wish they had name tags so I could give him a shout out!They were very busy when we went and it was a little confusing where the line to order starts and where the already-ordered-but-waiting-for-them-to-make-it starts.
Best place to get birthday cakes from!! We recently purchased a Minecraft cake for my son’s birthday and everyone loved it!! Highly recommend coming here to purchase a cake for any event.
I’m not someone who usually leaves bad reviews, but after the complete disaster I just experienced with Baskin-Robbins, I’m honestly left with no choice. I ordered a custom ice cream cake for my fiancé’s birthday—paid extra to have a custom image printed on it—and followed their requirement of placing the order at least 48 hours in advance.
Pick-up day comes, and I’m handed a completely blank cake. When I asked what happened to the image I paid for, the employee shrugged and said, “uhhh I don’t know, I think our printer is broken or something.” So for two whole days, no one thought it would be a good idea to let me know the image couldn’t be printed? No call, no text, no email—nothing.
Trying to salvage the situation, I asked if they could at least write a simple “Happy Birthday” or my fiancé’s age on the cake. The response? “Sorry, we can’t do that until Wednesday, our decorator isn’t here.” Seriously? Writing a few words requires a specialist that’s unavailable for three more days?
I even asked if they had any “Happy Birthday” signs or decorations to throw on top of the cake. Nope—nothing. No help. No apology. No solution.
DO NOT use this business for any special event unless you’re prepared for disappointment and to have your event completely ruined. They will take your money, botch your order, and make zero effort to fix their mess. They ruined what was supposed to be a meaningful celebration.
Beyond terrible customer service experience at this location! Tried to order a photo cake online to pick it up from this location. Tried about 8 times on multiple days and always getting an error when trying to check out a photo cake from this specific location. Other locations worked just fine, but I was trying to pick up from this location to avoid having to drive out of my way. Called in to try and order the photo cake, but could barely hear their associate on the line, even though I had my phone volume on max and put them on speaker too. There was also a lot of noise on the line from what seems to be a faulty phone line. After going back and forth with their associate to try and get this cake order done, we couldn't get anywhere. Wasted so much time and became extremely frustrated to the point I would never give my business to this location even conveniently located. They need to fix their website, fix their phone, and train their associates. They must be missing out on a lot of revenue due to these issues.
Great place - clean
Atmosphere: 5
Food: 5
Service: 5
The flavors of the ice cream was very delicious, the employes were nice and had manners but this employe named Robert did a really good job at taking my order.
Atmosphere: 5
Food: 5
Service: 5
The flavors of the ice cream was very delicious, the employes were nice and had manners but this employe named Robert did a really good job at taking my order.
Atmosphere: 5
Food: 5
Service: 5
The place is well maintained, always clean. Scoops are fresh and consistent.
Atmosphere: 5
Food: 5
Service: 5
The place is well maintained, always clean. Scoops are fresh and consistent.
Atmosphere: 5
Food: 5
Service: 5
Poor management
Love Baskin-Robbins....?????
Restaurantji Recommends
My favorite place to have a banana split
Been frequenting this ice cream place. Mostly happy with it. Then today the guy behind the counter wouldn't wait on me. Told me to wait. Then he never told me he was ready. So eventually I left.
Good Customer Service and they are really quick serving customers … Thank you guys ???
I got a cappuccino blast and instead of being liquidy like it is at other Baskin Robbins stores, it was a very hard sludge that was nearly impossible to drink with a straw. When the cup was still nearly 2/3 full it became essentially ice. I had to wait a couple hours until it melted sufficiently to drink it, and it did not taste at all like the usual cappuccino blast's I get from Baskin Robbins. I suspect that the server did not use enough of the liquid mix as the taste was very "weak". Since all the Baskin Robbins locations should use the same recipe I am puzzled why this location can't deliver the usual BR quality. Hope they would improve because the location is convenient for me.
The guys here are so nice and sweet. We've had the same person help us twice now, and even though he probably doesn't remember us, he is always very nice when he helps us. Wish they had name tags so I could give him a shout out!They were very busy when we went and it was a little confusing where the line to order starts and where the already-ordered-but-waiting-for-them-to-make-it starts.
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