Baskin-Robbins

5575 Balboa Ave #3A, San Diego
(858) 292-5600

Recent Reviews

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John Kruszyna

Many interesting flavors, good service, and outdoor seating. About $8 for a 2 scoop serving.

VT

Baskin Robbin's ice cream isn't the highest quality, most premium, or devoid of filler ingredients and you can pick up pints of it for much less at the supermarket. But there is something fun about going to an ice cream scoop shop. 3 stars for solid ice cream and experience.

The scoop shop has a large flavor variety that you can't all find in grocery stores.

My favorite from the scoop shop is Jamocha almond fudge.

The staff here are nice and let you sample flavors. They also fulfill mobile orders. Parking is easy and free.

Carolina Haddad

Best place to get birthday cakes from!! We recently purchased a Minecraft cake for my son’s birthday and everyone loved it!! Highly recommend coming here to purchase a cake for any event.

Amin Mahajan

I’m not someone who usually leaves bad reviews, but after the complete disaster I just experienced with Baskin-Robbins, I’m honestly left with no choice. I ordered a custom ice cream cake for my fiancé’s birthday—paid extra to have a custom image printed on it—and followed their requirement of placing the order at least 48 hours in advance.

Pick-up day comes, and I’m handed a completely blank cake. When I asked what happened to the image I paid for, the employee shrugged and said, “uhhh I don’t know, I think our printer is broken or something.” So for two whole days, no one thought it would be a good idea to let me know the image couldn’t be printed? No call, no text, no email—nothing.

Trying to salvage the situation, I asked if they could at least write a simple “Happy Birthday” or my fiancé’s age on the cake. The response? “Sorry, we can’t do that until Wednesday, our decorator isn’t here.” Seriously? Writing a few words requires a specialist that’s unavailable for three more days?

I even asked if they had any “Happy Birthday” signs or decorations to throw on top of the cake. Nope—nothing. No help. No apology. No solution.

DO NOT use this business for any special event unless you’re prepared for disappointment and to have your event completely ruined. They will take your money, botch your order, and make zero effort to fix their mess. They ruined what was supposed to be a meaningful celebration.

Ana Petcu

Beyond terrible customer service experience at this location! Tried to order a photo cake online to pick it up from this location. Tried about 8 times on multiple days and always getting an error when trying to check out a photo cake from this specific location. Other locations worked just fine, but I was trying to pick up from this location to avoid having to drive out of my way. Called in to try and order the photo cake, but could barely hear their associate on the line, even though I had my phone volume on max and put them on speaker too. There was also a lot of noise on the line from what seems to be a faulty phone line. After going back and forth with their associate to try and get this cake order done, we couldn't get anywhere. Wasted so much time and became extremely frustrated to the point I would never give my business to this location even conveniently located. They need to fix their website, fix their phone, and train their associates. They must be missing out on a lot of revenue due to these issues.

Robert Hubbard

Great place - clean

Atmosphere: 5

Food: 5

Service: 5

Innocent Mesaki

The flavors of the ice cream was very delicious, the employes were nice and had manners but this employe named Robert did a really good job at taking my order.

Atmosphere: 5

Food: 5

Service: 5

Jovia Tamari

The flavors of the ice cream was very delicious, the employes were nice and had manners but this employe named Robert did a really good job at taking my order.

Atmosphere: 5

Food: 5

Service: 5

Sueki L

The place is well maintained, always clean. Scoops are fresh and consistent.

Atmosphere: 5

Food: 5

Service: 5

Sueki Leung

The place is well maintained, always clean. Scoops are fresh and consistent.

Atmosphere: 5

Food: 5

Service: 5

Saketh

Poor management

Ana Orcione

Love Baskin-Robbins....?????

M D

My favorite place to have a banana split

Dr. Julia Taylor

Been frequenting this ice cream place. Mostly happy with it. Then today the guy behind the counter wouldn't wait on me. Told me to wait. Then he never told me he was ready. So eventually I left.

JCFLO 19

Good Customer Service and they are really quick serving customers … Thank you guys ???

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