The parking here is terrible—you basically have to be a local to walk up to this bagel shop. I worked with Cato and Neyda, and both were extremely rude. Neither acknowledged me when I arrived. Even though I was clearly there first, they ignored me and chose to serve the people who came after me.
Cato was the worst offender. She saw me standing there first but decided to help others just because they happened to be on the “right” side of the line. I had to risk an illegal parking spot just to grab breakfast, and after all that effort, I still couldn’t expect even basic customer service.
Meanwhile, Neyda just stood at the register making drinks. She refused to adapt or step in to help. If a customer comes directly to her for a bagel, she should be flexible enough to grab it—but instead, she left all the bagel duty to Cato. That created tension, because Cato clearly resented carrying the entire burden. Neyda acted like she was incapable of multitasking, and when I asked why, she said she didn’t want to get yelled at by Cato. But the truth is, Cato wasn’t supervising well at all. If she had any sense, she would’ve let Neyda help with the bagels to speed up the line.
This place desperately needs staff who know how to do everything—register, drinks, bagels, food. Multitasking is essential, but right now, neither of them can handle it.
Atmosphere: 5
Food: 5
Service: 1
Shakila Akter
The ladies who are working here is very rude and not helpful at all… they’re acting like are favoring or giving us free food that’s soooooo annoying and bad experience also.. please, if you are busy, then hire more people or replaced the employees
Atmosphere: 2
Food: 3
Service: 1
Helen Floros
NY bagels in San Diego-thank you!
Atmosphere: 5
Food: 5
Service: 5
Craig Mossinger
Double stack is the way to go. The staff here are some friendly!
Atmosphere: 5
Food: 5
Service: 5
LUIS LEDESMA
I’ve been to Burgers Bagels a few times, I live in the neighborhood. and while I like the food, the customer service doesn’t always feel welcoming. Today I was told I couldn’t use the restroom unless I bought something first, which caught me off guard since I’ve been here before. Also, the person at the counter, Mary, often seems rushed and a bit impatient, which makes the experience feel uncomfortable. Just wanted to share that—it’s a great spot, but a little more warmth and flexibility would go a long way
Atmosphere: 2
Food: 4
Service: 1
Sarah Dorman
Pretty good. Didn’t have to wait that long. Reasonable prices, tasty menu. Plenty of seating.
R Medina
I called to order a sandwich for pick up and they told me it would be ready in 10 minutes and I stopped by and apparently they forgot to do it. It was inconvenient because I had limited time for my lunch break.
Brisa Antonio Pablo
The food was the only thing inside the restaurant that was good , I know because I've worked in customer service via food industry that work can become overwhelming, but it gives no reason to be rude or to give a person dirty looks or deny the restroom when it's clear we are going to make a purchase , or because she just didn't like me. The young girls tried to charge an extra drink and gave attitude when she was caught making the visit while we ate horrible, aside from that outside and other areas were so pretty and a pleasure to be at
Anais P.
Delicious! Good price, near to Santa Fe Depot station,the people who attend the place are very friendly and speak Spanish and English.
Suraya Ismail
Your basic chain bagel situation. Very similar to Einstein bros bagels. I got a pastrami and egg and a corned beef and egg bagel sandwiches for breakfast. They were decent. I would recommend coming here for a quick cheap grab and go breakfast.
Go every weekend. Quite place for weekend. Great bagels
Vegetarian options: Bagel and pastrami is great
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Bagel with Cheese and Sausage
Maria Ostrowski
Bagels ok Prices high
Parking: Minimum $3 to park for 15 minutes
Atmosphere: 3
Food: 3
Service: 4
David Howard
The staff seemed overworked like there weren't enough people. My bagels were good, but I was a bit disappointed in the twice baked hash browns. They were soggy and very small. I thought they'd be crisp.
The parking here is terrible—you basically have to be a local to walk up to this bagel shop. I worked with Cato and Neyda, and both were extremely rude. Neither acknowledged me when I arrived. Even though I was clearly there first, they ignored me and chose to serve the people who came after me.
Cato was the worst offender. She saw me standing there first but decided to help others just because they happened to be on the “right” side of the line. I had to risk an illegal parking spot just to grab breakfast, and after all that effort, I still couldn’t expect even basic customer service.
Meanwhile, Neyda just stood at the register making drinks. She refused to adapt or step in to help. If a customer comes directly to her for a bagel, she should be flexible enough to grab it—but instead, she left all the bagel duty to Cato. That created tension, because Cato clearly resented carrying the entire burden. Neyda acted like she was incapable of multitasking, and when I asked why, she said she didn’t want to get yelled at by Cato. But the truth is, Cato wasn’t supervising well at all. If she had any sense, she would’ve let Neyda help with the bagels to speed up the line.
This place desperately needs staff who know how to do everything—register, drinks, bagels, food. Multitasking is essential, but right now, neither of them can handle it.
Atmosphere: 5
Food: 5
Service: 1
The ladies who are working here is very rude and not helpful at all… they’re acting like are favoring or giving us free food that’s soooooo annoying and bad experience also.. please, if you are busy, then hire more people or replaced the employees
Atmosphere: 2
Food: 3
Service: 1
NY bagels in San Diego-thank you!
Atmosphere: 5
Food: 5
Service: 5
Double stack is the way to go. The staff here are some friendly!
Atmosphere: 5
Food: 5
Service: 5
I’ve been to Burgers Bagels a few times, I live in the neighborhood. and while I like the food, the customer service doesn’t always feel welcoming. Today I was told I couldn’t use the restroom unless I bought something first, which caught me off guard since I’ve been here before. Also, the person at the counter, Mary, often seems rushed and a bit impatient, which makes the experience feel uncomfortable. Just wanted to share that—it’s a great spot, but a little more warmth and flexibility would go a long way
Atmosphere: 2
Food: 4
Service: 1
Pretty good. Didn’t have to wait that long. Reasonable prices, tasty menu. Plenty of seating.
I called to order a sandwich for pick up and they told me it would be ready in 10 minutes and I stopped by and apparently they forgot to do it. It was inconvenient because I had limited time for my lunch break.
The food was the only thing inside the restaurant that was good , I know because I've worked in customer service via food industry that work can become overwhelming, but it gives no reason to be rude or to give a person dirty looks or deny the restroom when it's clear we are going to make a purchase , or because she just didn't like me. The young girls tried to charge an extra drink and gave attitude when she was caught making the visit while we ate horrible, aside from that outside and other areas were so pretty and a pleasure to be at
Delicious! Good price, near to Santa Fe Depot station,the people who attend the place are very friendly and speak Spanish and English.
Your basic chain bagel situation. Very similar to Einstein bros bagels. I got a pastrami and egg and a corned beef and egg bagel sandwiches for breakfast. They were decent. I would recommend coming here for a quick cheap grab and go breakfast.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Delicious baggels
Atmosphere: 5
Food: 5
Service: 5
Go every weekend. Quite place for weekend. Great bagels
Vegetarian options: Bagel and pastrami is great
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Bagel with Cheese and Sausage
Bagels ok
Prices high
Parking: Minimum $3 to park for 15 minutes
Atmosphere: 3
Food: 3
Service: 4
The staff seemed overworked like there weren't enough people. My bagels were good, but I was a bit disappointed in the twice baked hash browns. They were soggy and very small. I thought they'd be crisp.
Atmosphere: 3
Food: 4
Service: 4
I'd come back.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: On a Bagel, Smoked Salmon
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