Buffalo Wild Wings

I never had a drink from the bar serve in a to go cup for example I had a jeger bong the bartender serves it to me in a Togo container I ask why I go to two different buffalo wings and I never had it serve in a Togo container that’s the means I can take it home idk bad experience here the bartender said because a lot broken glass really never broke one in 10 years we been a member my man and I

Service: 1

Literally I could not choose anything less than 1 star for their service, they will easily forget about you after seating you for service, so go ahead and remind them that you are waiting to be served! While I understand them being busy, but this place needs a lot of training to their people and not checking if you are being taken care off is a failure in how you manage tables, they service people who came later but easily forget people who were seated earlier. This place is disorganized and not worth it. Go to another BWW if you don't want to wait like 30-45 mins just to order and without even being asked if you were taken care off!

Service: 1

I've been a loyal costumer for so many years since a live close to it, but there's something that its been bothering me the past few years .
Service is very very very slow, even if you order online.
We order online atoun 7 and it says that the order will be ready at 7:40 , I got to the restaurant at 7:45 and my order wasn't ready and I still had to wait for 30 more minutes and this is something that happens every single time .
You guys really need to fix that asap...

Service: 1

Super slow service. Definitely need a new management & some more workers.

My wife and I was able to pay for dinner to 5 Navy service personnel that was headed to Asian waters, was a treat to visit with them!

Atmosphere: 4

Service: 5

Service was so slow, it felt like they were short-staffed despite having 4-5 front of house employees (including an easily overwhelmed bartender) and 10-12 parties. Mozz sticks were warm; wings were cold. Wings were also bottom of the barrel. (See picture.) How do you mess up your main dish that bad? That’s literally the whole brand.

Visited on 11/17 10-11:30 pm

Atmosphere: 1

Food: 2

Service: 1

Went in for a ufc event and the atmosphere was amazing, ordered food and over an hour later nothing was there except the appetizer. Of what I ordered the 30 boneless wings took the longest and when I finally got them they gave me bone in, so that was great and the bathroom looked like it was a crime scene.

Atmosphere: 5

Food: 4

Service: 1

They barely checked on us, the food took literally so long, our doctor pepper was disgusting like I don’t know what was in it. We got a second one and it was equally as bad. Also super overpriced. Don’t come here

Went in for the Veterans Day deal. Got seated around 12:40-ish pm. Busy day, I get it but we didn’t get a server nor asked if we’d like water for almost 30 minutes. We let Danny know and he was very understanding of the situation and handled it very well.

Atmosphere: 1

Service: 1

Over cooking little bit wings. Things have changed.

Atmosphere: 2

Food: 2

Service: 4

It takes alot for me to post a review when I have a negative experience. I am sitting at a nearby restaurant frustrated, and fed up with the lack of customer service that seems to be spreading through every single BWW.

I am new to the city. Just started working in the area and thought id grab some dinner here for the first time considering it was BOGO Thursday.

I walked up and immediately found a single seat at the bar and sat down. I was greeted fairly quickly and ordered myself some wings and a beer which was placed at the same time. She turned around to put my order in and got me my beer.

As I waited for the food, a couple guests sitting next to me were watching the game with a drink in hand. After about 45 minutes I was still waiting for my food so I decided to read some reviews as ive had similar experiences at other BWW locations in socal and became curious. As I began to read reviews slamming the restaurant about food wait times, i heard the frustration of the guest next to me who was trying to get the attention of the bartender. She finally did and said she couldnt wait any longer and had to leave and requested her tab be closed. She said she had waited an hour and never received her food. To the bartenders credit, she offered to comp the entire tab to include drinks and apologized for the wait. The customer declined and paid for drinks and left.

After this happened another customer questioned if the wait time was true and the bartender said no. They had not waited for an hour, they had only been seated for 45 minutes total.

The customers she was talking about were there before I arrived and I never saw them order and I myself had waited 45 minutes so they mustve been there much longer.

I still sat and waited patiently for my order though and have always tried to understand staffing issues and busy days. Again, I wanted to give this place the benefit of the doubt regardless of what I was already experiencing. That is until I noticed a couple across from me who had arrived after me order drinks, get their drinks, order food, get their food, and began to close out their tab..

I then knew I wasnt going to get my food. I asked to simply close out and noticed the bartender taking some time to look for my order. She looked back and I thought she had remembered my food and was going to apologize but she quickly turned back around and came back with a check for only my beer.

Of all the guests at the bartop, I seemed to be the only one that was forgotten about but then I wondered if my food was just taken off the tab since I was closing out and just wasnt mentioned to avoid the issue.

Either way this is a reoccurring pattern at BWW establishments and as much as ive loved this place throughout the years im officially done with it. This location and this experience will be the reason I never step foot in a BWW again.

When the people stop caring. The brand no longer matters, and I think its time we stop caring.

Atmosphere: 1

Food: 1

Service: 1

Thanks for the great service, Gabriel .
We had a nice time and enjoyed our food and drinks. You all as a team are awesome.

Atmosphere: 5

Food: 5

Service: 5

Store closes at midnight. We ordered food at 11:20p. Manager came by at 11:30p for last call for alcohol. Then manager came by at 12:03p and told us we have to finish our drinks or she has to take them. We still had not received our food. Pointed that out to her and she's stated that its CA law that there cannot be alcohol on the bar top. That is not CA law. Alcohol sales stop at a certain point, but consumption does not stop the same time as sales. Poorly run establishment, because of managers like this. Bartender was great, manager could be retrained on guest service & CA law. Manager took & dumped alcohol from guests.

Edit to add: we were 2 of 7 people at the bar top. I understand we went in late, but food should not have taken 40+ min. Manager seemed like she just wanted to go home. Understandable & we probably would have left by midnight if we got our food in a timely manner. We closed out & left once the manager told us we had to chug our drinks. Lost money on food/sales & we obviously won't be returning to any BWW. Please train your managers on alcohol sales & consumption properly. And if you're going to create your own rules, at least tell us at last call that drinks must be finished by close.

Staff is really good for the chisme, taking between them before taking care of the customers. Dirty tables and not organized crew in the lobby. Lots of open tables and lots of people waiting to be seated.

If I could give 0 I would. Very poor service at At the bar, ordered the triple bacon burger waited 35 minutes for a to go order got home the bacon was burnt to a crisp, it was actually a double burger, fries were horrible. Avoid this place at all cost unless you want to be disappointed waste your time & money. Needs management very badly… with no direction this is what you will get every time. It’s not just me read the reviews… very sad