They failed to simply put egg on my bagel. Can’t be that hard.
Service: 1
Thaini Mendes
Lack of empathy from employees to customers. I was at the restaurant having breakfast with my family, and at the register there was a lady claiming that there was a problem with her meal and I saw the employee's disregard for the customer. And it was no different with me, they treat you anyway, they have no sympathy.I won't go back, I felt humiliated and poorly treated in this place.
Atmosphere: 1
Food: 5
Service: 1
Renato Moss
The food is good, like in other units, but the service in this unit is terrible, the employees seem to be doing favors instead of working. In this unit, the employees are rude, they don't smile and much less are they charismatic towards the customer. I don't recommend it and I won't be back!
Atmosphere: 1
Food: 4
Service: 1
Erin Sanders
Coffee for six people for 30 minutes…
Service: 1
Chuck Northrop
Bottom line: Toasted bagels with schmear and a couple of drip container dark roast coffees should be the easy-peasy mainstream stuff here. It is not. Be prepared to wait (and please be patient with the wonderful baristas here).What happened to the schmear? I've been going to Einstein's for ages (when it was, on the west coast, called Noah's). It used to be that you basically got a cream cheese sandwich when getting a very basic toasted bagel and schmear [aside: there is no more "light schmear" to be had. It's gone from the menu]. At least a quarter-inch on each half. My bagel had a smattering of thin cream cheese (pictured). My spouse's bagel looked like they started to put on cream cheese then thought it was supposed to be without--it was barely there. Coffee was a bit of a fiasco too. We ordered basic drip coffee, from a pre-made self-serve carafe, but they were out of dark roast plenty of vanilla-hazelnut and medium roast, with secondary carafes waiting. We got the attention of the clearly overworked barista to make another giant pot. Half & half was out as was the milk and there were no other options without having to bother the barista again. Oddly, there were eight other people attending to the food items, speedy service there, but the coffee service was depending on this one clearly overworked barista. The barista was managing many tasks at once, handily and not outwardly overwhelmed, but clearly the beverage area is the major bottleneck in this operation. Surge management, distribution of labor and cross-training are clearly lacking.
Atmosphere: 3
Food: 3
Service: 4
corrie noll
For some reason this location has the worst bagels. I’ve been a longtime bagel consumer and this location has always been my go to. In the last year I’ve been increasingly disappointed!!My biggest concern is that it seems like they have either missed a step in the process or are not using the same recipe!!??Bagels there lately are NOT what you would expect from a bagel, from their bagels!No shinny crust and no soft chew on the inside ?. Lately they are no better than a slice of bread, and not even good bread. Too fluffy, giant and definitely missing that chew you expect from a well made bagel.Have had better success at a different location.
Atmosphere: 3
Food: 3
Service: 3
isaac ortiz
I would like to give feedback on your Mission Valley Location. I walked in around 12:20pm and the location closes at two on Sunday. Found all the inside tables and chairs packed up and closed up on a rainy day. Was welcomed by a young lady cleaning and taking care of trash. Stood by the counter while two other associates continued their conversation. After a couple minutes one lady finally acknowledged me and took my order. When I got the bagels I went over to pay while a different young lady rung me up. During the middle of the transaction she walked away and disappeared into the back. Mind you she did not say anything. I waited as my card went through. I stood their confused as I never got my receipt or any kind of acknowledgement once the transaction was done. I would challenge the manager at the location to look at your closing crew as they all don't want to be their and want to leave asap. All except the young lady doing the trash duty, as she was the only welcoming one.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Texas Brisket Sandwich
olivia Delgado
Very bad service, very rude employees look at you and ignore you, they are not friendly to
Service: 1
Brayden H.
First this location doesn't offer a military discount which I've gotten at multiple other Einstein locations and all of the table are inside due to the rain. So I sit at one and shortly after a worker comes by and post a "no seating inside" sign on the table next to me and proceeds to give me dirty looks while I eat. Weird vibes and all the workers just collected and giggled until I left. Very weird
1. They charge $1.00 to use their bathroom to customers 2. The bathroom is disgusting and toilet handle was broken 3. When you try to tell them how to fix toilet they say they will take care of it then put a "not in service" sign on door 4. When you shout asking where to order (bad signage) because the background music is so loud they reprimand you for being rude!
Diane Kirma
Just had the worst breakfast sandwich. The tomatoes were totally mushy and the avocado was not ripe to eat it tasted hard. The girls working the front counter could care less about helping customers. The inside has zero seating. Skip this
Atmosphere: 1
Food: 1
Service: 1
Nigel Garcia
The staff has no idea how to run a store. Do not order here you will have to wait an hour plus for one bagel or they will say they are out of bagels an hour after you’ve been waiting.
Atmosphere: 1
Food: 1
Service: 1
Mark
I just found out today that Einstein Brothers is a franchise. This explains the drastic difference in food quality and service between this location and another that's about 2 miles away.I started bypassing this location, which is a lot closer to my home, to go to another one on Friars Rd. Night and day difference.This location's customer service is non-existent, bagels quality is hit and miss where at kraft 30% of the time bagels are hard, they removed all inside seating, as other customers mentioned, this place is dingy and doesn't feel clean. I hope things change back to how they were a few years ago.
Bad, rushed service!
Atmosphere: 2
Food: 3
Service: 1
They failed to simply put egg on my bagel. Can’t be that hard.
Service: 1
Lack of empathy from employees to customers. I was at the restaurant having breakfast with my family, and at the register there was a lady claiming that there was a problem with her meal and I saw the employee's disregard for the customer. And it was no different with me, they treat you anyway, they have no sympathy.I won't go back, I felt humiliated and poorly treated in this place.
Atmosphere: 1
Food: 5
Service: 1
The food is good, like in other units, but the service in this unit is terrible, the employees seem to be doing favors instead of working. In this unit, the employees are rude, they don't smile and much less are they charismatic towards the customer. I don't recommend it and I won't be back!
Atmosphere: 1
Food: 4
Service: 1
Coffee for six people for 30 minutes…
Service: 1
Bottom line: Toasted bagels with schmear and a couple of drip container dark roast coffees should be the easy-peasy mainstream stuff here. It is not. Be prepared to wait (and please be patient with the wonderful baristas here).What happened to the schmear? I've been going to Einstein's for ages (when it was, on the west coast, called Noah's). It used to be that you basically got a cream cheese sandwich when getting a very basic toasted bagel and schmear [aside: there is no more "light schmear" to be had. It's gone from the menu]. At least a quarter-inch on each half. My bagel had a smattering of thin cream cheese (pictured). My spouse's bagel looked like they started to put on cream cheese then thought it was supposed to be without--it was barely there. Coffee was a bit of a fiasco too. We ordered basic drip coffee, from a pre-made self-serve carafe, but they were out of dark roast plenty of vanilla-hazelnut and medium roast, with secondary carafes waiting. We got the attention of the clearly overworked barista to make another giant pot. Half & half was out as was the milk and there were no other options without having to bother the barista again. Oddly, there were eight other people attending to the food items, speedy service there, but the coffee service was depending on this one clearly overworked barista. The barista was managing many tasks at once, handily and not outwardly overwhelmed, but clearly the beverage area is the major bottleneck in this operation. Surge management, distribution of labor and cross-training are clearly lacking.
Atmosphere: 3
Food: 3
Service: 4
For some reason this location has the worst bagels. I’ve been a longtime bagel consumer and this location has always been my go to. In the last year I’ve been increasingly disappointed!!My biggest concern is that it seems like they have either missed a step in the process or are not using the same recipe!!??Bagels there lately are NOT what you would expect from a bagel, from their bagels!No shinny crust and no soft chew on the inside ?. Lately they are no better than a slice of bread, and not even good bread. Too fluffy, giant and definitely missing that chew you expect from a well made bagel.Have had better success at a different location.
Atmosphere: 3
Food: 3
Service: 3
I would like to give feedback on your Mission Valley Location. I walked in around 12:20pm and the location closes at two on Sunday. Found all the inside tables and chairs packed up and closed up on a rainy day. Was welcomed by a young lady cleaning and taking care of trash. Stood by the counter while two other associates continued their conversation. After a couple minutes one lady finally acknowledged me and took my order. When I got the bagels I went over to pay while a different young lady rung me up. During the middle of the transaction she walked away and disappeared into the back. Mind you she did not say anything. I waited as my card went through. I stood their confused as I never got my receipt or any kind of acknowledgement once the transaction was done. I would challenge the manager at the location to look at your closing crew as they all don't want to be their and want to leave asap. All except the young lady doing the trash duty, as she was the only welcoming one.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Texas Brisket Sandwich
Very bad service, very rude employees look at you and ignore you, they are not friendly to
Service: 1
First this location doesn't offer a military discount which I've gotten at multiple other Einstein locations and all of the table are inside due to the rain. So I sit at one and shortly after a worker comes by and post a "no seating inside" sign on the table next to me and proceeds to give me dirty looks while I eat. Weird vibes and all the workers just collected and giggled until I left. Very weird
Restaurantji Recommends
1. They charge $1.00 to use their bathroom to customers 2. The bathroom is disgusting and toilet handle was broken 3. When you try to tell them how to fix toilet they say they will take care of it then put a "not in service" sign on door 4. When you shout asking where to order (bad signage) because the background music is so loud they reprimand you for being rude!
Just had the worst breakfast sandwich. The tomatoes were totally mushy and the avocado was not ripe to eat it tasted hard. The girls working the front counter could care less about helping customers. The inside has zero seating. Skip this
Atmosphere: 1
Food: 1
Service: 1
The staff has no idea how to run a store. Do not order here you will have to wait an hour plus for one bagel or they will say they are out of bagels an hour after you’ve been waiting.
Atmosphere: 1
Food: 1
Service: 1
I just found out today that Einstein Brothers is a franchise. This explains the drastic difference in food quality and service between this location and another that's about 2 miles away.I started bypassing this location, which is a lot closer to my home, to go to another one on Friars Rd. Night and day difference.This location's customer service is non-existent, bagels quality is hit and miss where at kraft 30% of the time bagels are hard, they removed all inside seating, as other customers mentioned, this place is dingy and doesn't feel clean. I hope things change back to how they were a few years ago.
Atmosphere: 1
Food: 2
Service: 1
Absolutely love their
Atmosphere: 5
Food: 5
Service: 5