Shrinkflation is powerful here. Costs are up, bowls are smaller, and the portions are becoming disappointing. The regular bowl these days is the same size as the OG kids bowl. I mean, it's still a delicious and filling meal, but it used to be a delicious and filling meal for 2. Their new tagline should be, "Flame Broiler: Lite on Calories, Lite on Value!"
I love Flame Broiler! Unfortunately, this is the location closest to my home. This location is the sketchiest one I've ever seen. The walls are this disgusting lime green color that looks old and grimy. There are a few tables inside, but they're always dirty. So I always order to-go. Except this time... my parents and I were dining here before heading to an event near the Embarcadero so we ate inside (it was cold outside). There was one table for 4 in the whole place and a solo person was sitting there eating. So we huddled around a table for 2 until that lady left. Luckily, I had some wipes with me and I wiped down the table.The woman at the counter got our order wrong. Like really wrong. The three of us each ordered a regular bowl and somehow she rang up two bowls and one plate. We each asked for no onions (something they always ask) and two of our dishes ended up with onions. They had to remake mine because I can't eat onions. I looked at the receipt and she had rung it up wrong. And they somehow added avocado to my dad's dish, but my dad doesn't even like avocado. When I told the woman about it, she acted like we got gifted something for free with the avocado that my dad wouldn't eat. She was like "well, I didn't charge you for it." Uh no, but you also charged us for a plate when I asked for a bowl. Such poor service. I understand that things happen, but she didn't make a whole lot of effort to apologize for her mistakes or for overcharging us. I didn't press the issue because it was only a few bucks difference, but still.I'll still go back to this location (for takeout only!), but I will be scrutinizing what is entered into the register very carefully!
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Magic Sauce
Theresa Freeze
First timer. Ordered chicken bowl with brown rice and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Chicken Bowl
AndreaRiquena
It reeked of bleach and yet all the table tops were dirty. Kim didn't take my order correctly and didn't give me the right order number to pick up my incorrect order. I usually love Flame Broiler, but this one is a location I try to stay away from.
Atmosphere: 1
Food: 3
Service: 2
David McNutt
It's a nice flame broiler. The woman working the counter was pretty rude though (or tired). She had 3 orders up getting cold (mine was one of them) but instead she just kept taking new orders. I got it to go, so by the time I got home it was barely luke-warm. Also, the Magic Sauce tasted weird here. By far my worst Flame Boiler experience (never had a problem with any other one's. Hey Corporate, please work on making your food taste consistent amongst franchises)
Atmosphere: 4
Food: 3
Service: 2
Echo Violet
Just disappointing. My first bite of the chicken and it was dry and chewy. Considering I paid for it I didn’t want to waist my money. I put the so called magic sauce on it to help out but the sauce is gross too, taste like overpowering thick soy sauce with some sweetness NOT teriyaki sauce. Not sure how people like this food at all. By my third bite I just gave up in the trash it goes.
Food: 1
Abigail Romero
First off i walked in and they were rude.I asked for sauces because my hand is on a cast and they said the sauces behind the counter where only for take out. I let them know I couldn’t press down for sauce’s because of my hand and the lady at the counter was rude!!!Secondly they messed up my order so i called one of my bowls was made wrong i called to let them know that they messed up my order.The lady on the phone said okay come back and we will replace the bowl.I came back and the cashier Kimberly first off did not greet me because she was fixing her lashes. I explained to her what happened. She said well wheres the bowl and i said i did not bring the bowl back because i ate the rice i was on my break and couldn’t come back right away. She then said it’s common sense that u bring back the food!!! When they messed up my order ?? I drive back to argue because this cashier she didnt want to replace my order .I asked for a managers name and said theres no manager!I would like for someone to reach out to me about this matter!I will definitely not come back!!! The worst service i ever experienced!!!
Atmosphere: 1
Food: 1
Service: 1
Ricky T.
I have ordered this place a few times on doordash and this was my first experience visiting in person. I really enjoy how easy it is to navigate the menu and the food is really good! It all tastes fresh and is extremely simple. The server was helpful in explaining how the menu and customization works. In my visit here, the restaurant was empty. I am not sure if I went at the wrong time of day or the location of this specific restaurant is not quite optimal for business. Although simpler usually means better, I would say that is what hurts this restaurant the most. You choose your protein, which there are several options but bases are minimal and add ons (which there are not many) are an additional charge. If you choose to not add anything on, you simply get a few steamed veggies in your bowl plus your protein. It is not unheard of to have add ons cost an additional charge, but to add avocado was around 2 dollars which is almost the same price as getting a couple whole avocados from the store. There were also only about 2 options for your type of sauce which was buffalo or like a teriyaki sauce. If you do not like either of these sauces, then you just have to eat this without it. This place can get pricey for average food. Besides that, the food was good, is great for when you are on a diet and gets the job done.
Daniel Longoria
The lady with the purple pink tails was rude and has 0 customer service skills.Walked in waited and tried to order and she made me feel like I was bother her. Not sure if she was having a bad day, but she shouldn’t treat customers like
Honestly not a place worth the money.I went here because in google it said Korean rice bowls and it wasn’t. The chicken was eh and the veggies were eh. There’s nothing special about the plate and it’s very simple.
Atmosphere: 1
Food: 1
Service: 1
Ann G.
Food is ok just like all the other location. Service was ok when i ordered. We came a little bit late. While we were eating they start to clean the floor. All the dust was flying in the air and landing in our bowl... not cool.. I'm not happy about this.
The food is always excellent. Service was great, and the weather on that day was amazing, which created a calm/chill ambiance of the place. One down size is that they don't have varieties for sauces. For the spicy sauces, I know they have like 3 levels of spiciness and that this place there is only one. Not enough!
Jimmie L
I ordered the half-n-half plate with rice and veggies with the cabbage salad. The chicken had that hint of grilled meat taste but the beef was just average to me, nothing too flavorful. The veggies was actually good but I didn't really like the cabbage. A solid 3 star for your run-of-the-mill mall food.
Very good customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Chicken Bowl
Shrinkflation is powerful here. Costs are up, bowls are smaller, and the portions are becoming disappointing. The regular bowl these days is the same size as the OG kids bowl. I mean, it's still a delicious and filling meal, but it used to be a delicious and filling meal for 2. Their new tagline should be, "Flame Broiler: Lite on Calories, Lite on Value!"
Food: 4
Service: 4
Recommended dishes: Regular Chicken Bowl, Magic Sauce, Angus Beef Bowl
I love Flame Broiler! Unfortunately, this is the location closest to my home. This location is the sketchiest one I've ever seen. The walls are this disgusting lime green color that looks old and grimy. There are a few tables inside, but they're always dirty. So I always order to-go. Except this time... my parents and I were dining here before heading to an event near the Embarcadero so we ate inside (it was cold outside). There was one table for 4 in the whole place and a solo person was sitting there eating. So we huddled around a table for 2 until that lady left. Luckily, I had some wipes with me and I wiped down the table.The woman at the counter got our order wrong. Like really wrong. The three of us each ordered a regular bowl and somehow she rang up two bowls and one plate. We each asked for no onions (something they always ask) and two of our dishes ended up with onions. They had to remake mine because I can't eat onions. I looked at the receipt and she had rung it up wrong. And they somehow added avocado to my dad's dish, but my dad doesn't even like avocado. When I told the woman about it, she acted like we got gifted something for free with the avocado that my dad wouldn't eat. She was like "well, I didn't charge you for it." Uh no, but you also charged us for a plate when I asked for a bowl. Such poor service. I understand that things happen, but she didn't make a whole lot of effort to apologize for her mistakes or for overcharging us. I didn't press the issue because it was only a few bucks difference, but still.I'll still go back to this location (for takeout only!), but I will be scrutinizing what is entered into the register very carefully!
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Magic Sauce
First timer. Ordered chicken bowl with brown rice and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Chicken Bowl
It reeked of bleach and yet all the table tops were dirty. Kim didn't take my order correctly and didn't give me the right order number to pick up my incorrect order. I usually love Flame Broiler, but this one is a location I try to stay away from.
Atmosphere: 1
Food: 3
Service: 2
It's a nice flame broiler. The woman working the counter was pretty rude though (or tired). She had 3 orders up getting cold (mine was one of them) but instead she just kept taking new orders. I got it to go, so by the time I got home it was barely luke-warm. Also, the Magic Sauce tasted weird here. By far my worst Flame Boiler experience (never had a problem with any other one's. Hey Corporate, please work on making your food taste consistent amongst franchises)
Atmosphere: 4
Food: 3
Service: 2
Just disappointing. My first bite of the chicken and it was dry and chewy. Considering I paid for it I didn’t want to waist my money. I put the so called magic sauce on it to help out but the sauce is gross too, taste like overpowering thick soy sauce with some sweetness NOT teriyaki sauce. Not sure how people like this food at all. By my third bite I just gave up in the trash it goes.
Food: 1
First off i walked in and they were rude.I asked for sauces because my hand is on a cast and they said the sauces behind the counter where only for take out. I let them know I couldn’t press down for sauce’s because of my hand and the lady at the counter was rude!!!Secondly they messed up my order so i called one of my bowls was made wrong i called to let them know that they messed up my order.The lady on the phone said okay come back and we will replace the bowl.I came back and the cashier Kimberly first off did not greet me because she was fixing her lashes. I explained to her what happened. She said well wheres the bowl and i said i did not bring the bowl back because i ate the rice i was on my break and couldn’t come back right away. She then said it’s common sense that u bring back the food!!! When they messed up my order ?? I drive back to argue because this cashier she didnt want to replace my order .I asked for a managers name and said theres no manager!I would like for someone to reach out to me about this matter!I will definitely not come back!!! The worst service i ever experienced!!!
Atmosphere: 1
Food: 1
Service: 1
I have ordered this place a few times on doordash and this was my first experience visiting in person. I really enjoy how easy it is to navigate the menu and the food is really good! It all tastes fresh and is extremely simple. The server was helpful in explaining how the menu and customization works. In my visit here, the restaurant was empty. I am not sure if I went at the wrong time of day or the location of this specific restaurant is not quite optimal for business. Although simpler usually means better, I would say that is what hurts this restaurant the most. You choose your protein, which there are several options but bases are minimal and add ons (which there are not many) are an additional charge. If you choose to not add anything on, you simply get a few steamed veggies in your bowl plus your protein. It is not unheard of to have add ons cost an additional charge, but to add avocado was around 2 dollars which is almost the same price as getting a couple whole avocados from the store. There were also only about 2 options for your type of sauce which was buffalo or like a teriyaki sauce. If you do not like either of these sauces, then you just have to eat this without it. This place can get pricey for average food. Besides that, the food was good, is great for when you are on a diet and gets the job done.
The lady with the purple pink tails was rude and has 0 customer service skills.Walked in waited and tried to order and she made me feel like I was bother her. Not sure if she was having a bad day, but she shouldn’t treat customers like
Food: 4
Service: 1
Restaurantji Recommends
Honestly not a place worth the money.I went here because in google it said Korean rice bowls and it wasn’t. The chicken was eh and the veggies were eh. There’s nothing special about the plate and it’s very simple.
Atmosphere: 1
Food: 1
Service: 1
Food is ok just like all the other location. Service was ok when i ordered. We came a little bit late. While we were eating they start to clean the floor. All the dust was flying in the air and landing in our bowl... not cool.. I'm not happy about this.
Chicken with veggies $10 great deal !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Chicken Bowl, Magic Sauce
The food is always excellent. Service was great, and the weather on that day was amazing, which created a calm/chill ambiance of the place. One down size is that they don't have varieties for sauces. For the spicy sauces, I know they have like 3 levels of spiciness and that this place there is only one. Not enough!
I ordered the half-n-half plate with rice and veggies with the cabbage salad. The chicken had that hint of grilled meat taste but the beef was just average to me, nothing too flavorful. The veggies was actually good but I didn't really like the cabbage. A solid 3 star for your run-of-the-mill mall food.
Atmosphere: 3
Food: 3
Service: 4