While the food arrived hot and tasted good, regrettably, the order was entirely wrong, a realization that dawned on us after taking a couple of bites. It's imperative for the staff to meticulously review orders prior to delivering them to customers, as receiving an incorrect order can be highly frustrating. Furthermore, aside from the mix-up, the service fell short of expectations, accompanied by an unfavorable attitude from the server.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Onion Rings
V Daniel B
They got my order wrong twice. Meat was rubbery. I ordered a bacon burger but didn’t even get bacon in it. Overall terrible customer service and food
Not so good I couldn't even get more soda,I ask for buttermilk they only gave 1 and I took my family there to eat,frys were cold meat not cook right,it was a very bad experience it's the one in downtown I would like my money back or get some kind of coupons....
Atmosphere: 1
Food: 1
Service: 1
Saint
Terrible customer service. There is a cashier in particular who I keep getting who doesn’t even attempt to do his job. Most of the employees are unknowledgeable and rude. Jack in the Box itself has given me bad experiences but this location is simply unbearable. There are 4 other fast food spots close by and they may not be 5-star but they’re better than this.
Atmosphere: 1
Food: 3
Service: 1
Jeff Albright
Slow service, homeless hangout, drug den, stank. That sums it up.
Atmosphere: 1
Food: 4
Service: 1
Tasha Marie Holmes
Service here sucks, there's always slow, and it always smells horrible
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Jumbo Jack
Claude Daniel Hinson
Downtown San and it was super crowded but the employees were very good ?Wheelchair accessibility: Had wheelchair ramp
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Sourdough Grilled Chicken Club Combo, Sourdough Jack, Jumbo Jack, Onion Rings, French Fries, Chicken Sandwich
Brian Herold
Cool food on the run, & EBT friendly to boot! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jumbo Jack
Kevin Vega
I recently visited this Jack in the Box location and had a very disappointing experience. I attempted to order via the drive-thru on foot, which the employee said is against policy, and I respect that. However, the staff member we interacted with was extremely rude and unprofessional. While I am sympathetic to the pressures of working in fast food, the level of discourtesy was unacceptable and did not align with the positive experiences I've had with the brand in the past. This encounter was a significant deviation from the customer service I've come to expect from Jack in the Box, reflecting poorly on the establishment. I hope this feedback is taken constructively to improve service quality in the future.
Where in downtown, San Diego can you grab a small snack and use restroom while moving about hustle and bustleParking: Parking appears to open quickly as most guests are on footWheelchair accessibility: They have a wrap around ramp
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sandwich
Eric B. Williams
Close to bus trolley and city college.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
Moy De Leon
It's extremely weird that they close the doors in front of their customers before ACTUAL closing time. And then say "our boss told me to close 5 minutes before 10.I got there an 9.:50. Whoever she is, the supervisor; needs to not just rudely shut her doors in front of customers because of how they look like.
Kayy Miles
Service was fast , location was dirty and there was loud noise between
Atmosphere: 3
Food: 5
Service: 5
jacob walker
Girl with blond curly hair obviously hates her job is horrible to work with. I hate having to deal with her she works morning shifts and was in today at 6:00 am . Please fire
While the food arrived hot and tasted good, regrettably, the order was entirely wrong, a realization that dawned on us after taking a couple of bites. It's imperative for the staff to meticulously review orders prior to delivering them to customers, as receiving an incorrect order can be highly frustrating. Furthermore, aside from the mix-up, the service fell short of expectations, accompanied by an unfavorable attitude from the server.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Onion Rings
They got my order wrong twice. Meat was rubbery. I ordered a bacon burger but didn’t even get bacon in it. Overall terrible customer service and food
Atmosphere: 1
Food: 3
Service: 1
Great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken Bowk, Sourdough Grilled Chicken Club Combo, Sourdough Jack, Curly Fries, BBQ Chicken Burger and Fries, Chicken Teriyaki Bowl, Onion Rings, Chicken Sandwich, 4pc Chicken Strips, Tiny Tacos
Not so good I couldn't even get more soda,I ask for buttermilk they only gave 1 and I took my family there to eat,frys were cold meat not cook right,it was a very bad experience it's the one in downtown I would like my money back or get some kind of coupons....
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. There is a cashier in particular who I keep getting who doesn’t even attempt to do his job. Most of the employees are unknowledgeable and rude. Jack in the Box itself has given me bad experiences but this location is simply unbearable. There are 4 other fast food spots close by and they may not be 5-star but they’re better than this.
Atmosphere: 1
Food: 3
Service: 1
Slow service, homeless hangout, drug den, stank. That sums it up.
Atmosphere: 1
Food: 4
Service: 1
Service here sucks, there's always slow, and it always smells horrible
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Jumbo Jack
Downtown San and it was super crowded but the employees were very good ?Wheelchair accessibility: Had wheelchair ramp
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Sourdough Grilled Chicken Club Combo, Sourdough Jack, Jumbo Jack, Onion Rings, French Fries, Chicken Sandwich
Cool food on the run, & EBT friendly to boot! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jumbo Jack
I recently visited this Jack in the Box location and had a very disappointing experience. I attempted to order via the drive-thru on foot, which the employee said is against policy, and I respect that. However, the staff member we interacted with was extremely rude and unprofessional. While I am sympathetic to the pressures of working in fast food, the level of discourtesy was unacceptable and did not align with the positive experiences I've had with the brand in the past. This encounter was a significant deviation from the customer service I've come to expect from Jack in the Box, reflecting poorly on the establishment. I hope this feedback is taken constructively to improve service quality in the future.
Restaurantji Recommends
Where in downtown, San Diego can you grab a small snack and use restroom while moving about hustle and bustleParking: Parking appears to open quickly as most guests are on footWheelchair accessibility: They have a wrap around ramp
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sandwich
Close to bus trolley and city college.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
It's extremely weird that they close the doors in front of their customers before ACTUAL closing time. And then say "our boss told me to close 5 minutes before 10.I got there an 9.:50. Whoever she is, the supervisor; needs to not just rudely shut her doors in front of customers because of how they look like.
Service was fast , location was dirty and there was loud noise between
Atmosphere: 3
Food: 5
Service: 5
Girl with blond curly hair obviously hates her job is horrible to work with. I hate having to deal with her she works morning shifts and was in today at 6:00 am . Please fire
Service: 1