L&L Hawaiian Barbecue

I have been eating L&L for years on Sports Arena and Hawaii. Yesterday I went in the sports arena restaurant and ordered Katsu Chicken & Shrimp with well done fries only (told the counter girl 2x) When I got my order it was with rice and Mac salad no fries. I took it back without touching it and the girl said you ordered with Mac salad. I told her no you must have misunderstood. She took it back and about 10 minutes later I got my order back with half cooked fries and the rice still in the plate with my chicken and shrimp now cold. I just needed to vent. No apologies were made. Maybe new management. What is happening?

Atmosphere: 5

Food: 4

Service: 1

Food was flavorful and delicious. Portions are HUGE!

Atmosphere: 4

Food: 5

Service: 4

Today this team member made my day. Got me fresh katsu mmm mm so tasty!! GREAT SERVICE. Makes a big difference in someones day. thanks! I added some srirachup heck yea!

Atmosphere: 5

Food: 5

Service: 5

Love the Katzu Chicken

Atmosphere: 5

Food: 5

Service: 5

The curry katsu was so delicious and such a huge serving for a great price!

Atmosphere: 4

Food: 5

Service: 4

Food was good. I ordered 2 BBQ Mix and a Seafood Combo. Food was overall good besides the Steak, it was chewy, but it was seasoned well.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Chicken Katsu Plate

The food was delicious and well seasoned. I got the bbq meal with chicken short ribs and shaved beef they were all delicious. The ribs were very thin tho which I wasn't expecting.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: BBQ Mix

I had ordered the musubi spam and cashier gave me a fish one and I'm currently in the ER because I'm allergic to fish

Atmosphere: 1

Food: 1

Service: 1

SO MUCH FOOD and it’s so delicious !!! We got the bbq plate and had enough for 3 people. SO GOOD.

Atmosphere: 5

Food: 5

Service: 5

I enjoyed going to this L&L Location for my monthly Hawaiian good treat! It’s great that they have delicious lumpias now and the Kalua pork with cabbage us delicious!

Atmosphere: 5

Food: 5

Service: 5

It feels like standards for food and customer service have dropped everywhere lately, and sadly this location is no exception. I ordered a chicken katsu plate and was shocked at what I got — the chicken was paper-thin, overly crunchy, and nothing like it should be. I went back to let them know and ask for a remake. When I got back in the car, my husband told me about his barbecue mix plate — part of the chicken didn’t even look fully cooked. He didn’t feel like complaining about it because, honestly, it’s just been too much lately.

The response inside was disappointing. The cashier looked at me like I was crazy, then checked the plate herself. She wouldn’t want to eat that herself, so why serve it to a paying customer?

While I was waiting for my replacement, the staff, including the cook, kept looking over at me and talking among themselves — not exactly professional or welcoming. It left me uneasy about my food being handled with care.

The remake (as shown in the photo below) was better than the first plate, but still not up to standard. Other L&L locations are really good, but this one just isn’t. Between the poor food quality, lack of customer service, and the way I was treated, this was not a good experience. I won’t be coming back.

Atmosphere: 1

Food: 1

Service: 1

Great Food, highly recommend!

Atmosphere: 4

Food: 5

Service: 5

Had the mixed BBQ plate. Came out quick, tasted good. Was tons of food, could easily split it with someone.

Atmosphere: 3

Food: 4

Service: 5

Very affordable prices given the huge portions! Also the musubi is incredible and delicious!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: BBQ Chicken, Ribs, BBQ Chicken Bowl, Bulgogi Fries

I was in this store this afternoon and I find it completely unhinged that they don’t feel like their delivery drivers should be able to access their restroom without a purchase. Drivers don’t even make minimum wage nor have access to restrooms in their cars. L&L Sports Arena, do better!

Atmosphere: 1

Food: 1

Service: 1