No wonder people complain. Food is not worth the money or the wait.
Atmosphere: 1
Food: 1
Service: 1
Juan Rodriguez
Careless
Sarah H
We went to order at 2:20pm on a Saturday. We were the only ones in line. It took 30 minutes to get our to go order. Other people got their order before us who ordered after. We only ordered a katsu bowl, korean chicken and a garlic shrimp plate for takeout.Drove all the way home and the garlic shrimp was terribly prepared and nothing like I've been served at any of the other locations. The shrimp were unpeeled, not deveined and fried to a crisp. The shrimp under the peel is hard as a rock. The black vein waste was stuck fried to the shrimp. There was no garlic sauce. It is inedible. I'm incredibly disappointed.
Food: 1
Bryant Dang
The placed looked shutdown because of the lack of lights and people at the front, but somebody came out and helped me. I ordered the chicken katsu curry and it took about 15 minutes to make. While that is a while, they gave me an ABSURD amount of food for $12.99. It would've easily fed 2 people and the stuff was fresh and piping hot. Thank you to whoever gave me that much food. The cashier was also nice, but I didn't get her name :(
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Katsu
drunkolxea
30 mins for a whole lot of
Service: 1
C Rosa
I have visited this place several times, but I was always disappointed by their service. They seemed to be behind schedule and unprepared to serve customers. The food quality was also poor and made me feel sick. I wonder if they used old or improperly cooked ingredients. I think the management should adjust the work hours to make the daily process smoother. This place is on a military base, so I expected a higher standard of work. I hope the management and corporate will intervene and fix the problems before this place gets worse.
Atmosphere: 2
Food: 1
Service: 1
Cyius Rosa-Malai
I have visited this place several times, but I was always disappointed by their service. They seemed to be behind schedule and unprepared to serve customers. The food quality was also poor and made me feel sick. I wonder if they used old or improperly cooked ingredients. I think the management should adjust the work hours to make the daily process smoother. This place is on a military base, so I expected a higher standard of work. I hope the management and corporate will intervene and fix the problems before this place gets worse.
Atmosphere: 2
Food: 1
Service: 1
Peter Krause
I read many of the OLD reviews and would have agreed with them back then. NOW this is a GREAT eatery. I have returned after 3 year of not eating here to find EXCELLENT FOOD and Service. The new owner and lady who runs this location really has this place top notch now. Three meals in the past three weeks and every one was fantastic. This location is by far the best L&L I have eaten at. KUDOS to the new manager/owner on making this place great. Keep it up !
Atmosphere: 5
Food: 5
Service: 5
Michael Johnson
Took over 30 minutes. Food and service was horrible.
No flavor in Mac salad, chicken katsu, or katsu sauce. The katsu sauce was watered down, then corn starch added to thicken it. Glue sauce was terrible. Chicken was cooked perfectly, but had no flavor. Very disappointed.
Cody Grist
Similar to the other chain restaurants in Hawaii. The only one i found different was in Laie. My go to for katsu curry fries plate lunch! Maybe 5 million calories, but totally worth it.
Atmosphere: 4
Food: 5
Service: 4
Tracy Rothwell
They were incredibly slow. The other vendors had long lines, which were cleared before the few people ahead of me were cleared. I got the food for a friend, so I didn't eat it. But it looked very dried out. The guy behind the counter seemed frustrated, the woman appeared to have an 'I don't care' attitude. So if she doesn't care about getting helping customers, I don't care about eating there again.
Atmosphere: 1
Food: 2
Service: 1
Edward Lee
Got a mixed BBQ lunch plate.I was very hesitant and careful leaving this review.First of all, the quality of the meat was very poor. Beef didn’t taste fresh, it was tough to chew on (lots of tendons), and seemed like the meat was re-used over several days. And had a funky after taste. Chicken felt like chewing on a rubber. Too salty.Second, sauce basically covers all the flaws that would have been revealed without it.Lastly, found human hair (long and wavy) in my food.This is just my personal opinion— I tried this place in the span of couple months and the quality seemed to be degraded every time I try this place. Nothing like L&L off base. I guess being on-base means little to no competition amongst other franchises.
Kevin Stead
First time trying Hawaiian Barbecue. I ordered the Chicken Katsu. Cooked to perfection with a very large portion and served with Katsu sauce. Very pleased with the meal and flavor.
Onolicious...
Atmosphere: 4
Food: 5
Service: 4
No wonder people complain. Food is not worth the money or the wait.
Atmosphere: 1
Food: 1
Service: 1
Careless
We went to order at 2:20pm on a Saturday. We were the only ones in line. It took 30 minutes to get our to go order. Other people got their order before us who ordered after. We only ordered a katsu bowl, korean chicken and a garlic shrimp plate for takeout.Drove all the way home and the garlic shrimp was terribly prepared and nothing like I've been served at any of the other locations. The shrimp were unpeeled, not deveined and fried to a crisp. The shrimp under the peel is hard as a rock. The black vein waste was stuck fried to the shrimp. There was no garlic sauce. It is inedible. I'm incredibly disappointed.
Food: 1
The placed looked shutdown because of the lack of lights and people at the front, but somebody came out and helped me. I ordered the chicken katsu curry and it took about 15 minutes to make. While that is a while, they gave me an ABSURD amount of food for $12.99. It would've easily fed 2 people and the stuff was fresh and piping hot. Thank you to whoever gave me that much food. The cashier was also nice, but I didn't get her name :(
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Katsu
30 mins for a whole lot of
Service: 1
I have visited this place several times, but I was always disappointed by their service. They seemed to be behind schedule and unprepared to serve customers. The food quality was also poor and made me feel sick. I wonder if they used old or improperly cooked ingredients. I think the management should adjust the work hours to make the daily process smoother. This place is on a military base, so I expected a higher standard of work. I hope the management and corporate will intervene and fix the problems before this place gets worse.
Atmosphere: 2
Food: 1
Service: 1
I have visited this place several times, but I was always disappointed by their service. They seemed to be behind schedule and unprepared to serve customers. The food quality was also poor and made me feel sick. I wonder if they used old or improperly cooked ingredients. I think the management should adjust the work hours to make the daily process smoother. This place is on a military base, so I expected a higher standard of work. I hope the management and corporate will intervene and fix the problems before this place gets worse.
Atmosphere: 2
Food: 1
Service: 1
I read many of the OLD reviews and would have agreed with them back then. NOW this is a GREAT eatery. I have returned after 3 year of not eating here to find EXCELLENT FOOD and Service. The new owner and lady who runs this location really has this place top notch now. Three meals in the past three weeks and every one was fantastic. This location is by far the best L&L I have eaten at. KUDOS to the new manager/owner on making this place great. Keep it up !
Atmosphere: 5
Food: 5
Service: 5
Took over 30 minutes. Food and service was horrible.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
No flavor in Mac salad, chicken katsu, or katsu sauce. The katsu sauce was watered down, then corn starch added to thicken it. Glue sauce was terrible. Chicken was cooked perfectly, but had no flavor. Very disappointed.
Similar to the other chain restaurants in Hawaii. The only one i found different was in Laie. My go to for katsu curry fries plate lunch! Maybe 5 million calories, but totally worth it.
Atmosphere: 4
Food: 5
Service: 4
They were incredibly slow. The other vendors had long lines, which were cleared before the few people ahead of me were cleared. I got the food for a friend, so I didn't eat it. But it looked very dried out. The guy behind the counter seemed frustrated, the woman appeared to have an 'I don't care' attitude. So if she doesn't care about getting helping customers, I don't care about eating there again.
Atmosphere: 1
Food: 2
Service: 1
Got a mixed BBQ lunch plate.I was very hesitant and careful leaving this review.First of all, the quality of the meat was very poor. Beef didn’t taste fresh, it was tough to chew on (lots of tendons), and seemed like the meat was re-used over several days. And had a funky after taste. Chicken felt like chewing on a rubber. Too salty.Second, sauce basically covers all the flaws that would have been revealed without it.Lastly, found human hair (long and wavy) in my food.This is just my personal opinion— I tried this place in the span of couple months and the quality seemed to be degraded every time I try this place. Nothing like L&L off base. I guess being on-base means little to no competition amongst other franchises.
First time trying Hawaiian Barbecue. I ordered the Chicken Katsu. Cooked to perfection with a very large portion and served with Katsu sauce. Very pleased with the meal and flavor.
Loading...