There is a lot to unpack with this location. Let me start off by saying that it's in an industrial business area, so traffic isn't crazy as there are several other options for food. We have been going here for close to 7 years now and it has finally got to a point where there will no longer be another visit unless management and staffing is corrected.
My coworkers and I used to visit once or twice a week and would order our food using the mobile app. For whatever reason, it never failed that someone's order wouldn't be correct. It could be something as simple as adding sauce that wasn't supposed to be on the Big Mac. Maybe a cheese burger that came as a hamburger. In the past we would bring it to their attention and the item would be corrected. Now they get frustrated with you or just flat out tell you there is nothing that can be done. Mcdonalds was built on good customer service and correct orders (don't forget the customer is always right). So this has become a problem.
The atmosphere is that of any other Mcdonalds, but this one tends to have dirty tables and a pungent odor in the bathroom. Nobody wants to wash their hands when it smells like a sewer in there.
For these reasons I've chosen to give a low rating. For now, we will continue to go the location on Scrantton which is definitely out of the way but friendly, fresh and clean!
Tianyou Yu
the big Mac somehow tast much better And they come ask you if you need anything. Like huh? How is this place 3.9
Arturo Gallardo
This McDonalds has great costumer service. We use the self service tablet. Food was fast delivered. Employee asked several times how we were doing and I felt that was great.
Jeanette Pacheco
The manager was very kind and gave us great customer service
Kevin Cranor
God awful
DEBRA KLOHE
They always get my double cheese burgers No Pickel Xtra Onions add Mac Sauce. Right Other Places don't.
Sherry Holman
Fries were cold and old at lunch time
Ti Ba
It's a McDonald's you know what you are going to get. You know that sometimes the service is great, and sometimes it's not so great.
I got there out of the rush hours, so the food was the same we all know, the service was a little slow, but the atmosphere was excellent with just myself in the room that was kind of clean!!!😉
Mingu Kang
They forget orders. U need to remind them well.
Child of God
The manager was a sweetheart and the staff nice and polite. Food was fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets, Chicken Tenders, French Fries, Hamburger
Regal Queen Liz
The handicap entrance was locked when I needed to use the restroom.
Tony Blackmore
The worst McDonalds burger ever. Dry, over cooked, very little sauce.
Nice place
There is a lot to unpack with this location. Let me start off by saying that it's in an industrial business area, so traffic isn't crazy as there are several other options for food. We have been going here for close to 7 years now and it has finally got to a point where there will no longer be another visit unless management and staffing is corrected.
My coworkers and I used to visit once or twice a week and would order our food using the mobile app. For whatever reason, it never failed that someone's order wouldn't be correct. It could be something as simple as adding sauce that wasn't supposed to be on the Big Mac. Maybe a cheese burger that came as a hamburger. In the past we would bring it to their attention and the item would be corrected. Now they get frustrated with you or just flat out tell you there is nothing that can be done. Mcdonalds was built on good customer service and correct orders (don't forget the customer is always right). So this has become a problem.
The atmosphere is that of any other Mcdonalds, but this one tends to have dirty tables and a pungent odor in the bathroom. Nobody wants to wash their hands when it smells like a sewer in there.
For these reasons I've chosen to give a low rating. For now, we will continue to go the location on Scrantton which is definitely out of the way but friendly, fresh and clean!
the big Mac somehow tast much better
And they come ask you if you need anything.
Like huh? How is this place 3.9
This McDonalds has great costumer service. We use the self service tablet. Food was fast delivered. Employee asked several times how we were doing and I felt that was great.
The manager was very kind and gave us great customer service
God awful
They always get my double cheese burgers No Pickel Xtra Onions add Mac Sauce. Right Other Places don't.
Fries were cold and old at lunch time
It's a McDonald's you know what you are going to get. You know that sometimes the service is great, and sometimes it's not so great.
burritos are yummy, hot chocolate too
Restaurantji Recommends
I got there out of the rush hours, so the food was the same we all know, the service was a little slow, but the atmosphere was excellent with just myself in the room that was kind of clean!!!😉
They forget orders. U need to remind them well.
The manager was a sweetheart and the staff nice and polite. Food was fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets, Chicken Tenders, French Fries, Hamburger
The handicap entrance was locked when I needed to use the restroom.
The worst McDonalds burger ever. Dry, over cooked, very little sauce.
Atmosphere: 3
Food: 1
Service: 3
Loading...