NOT 24 HRS stopped by thinking it would be open at 11pm 3/5/25 and was already closed
Service: 1
Sebastian Gerardo
This is the third time I’ve been to this location, and unfortunately, the same girl has been giving out the food each time, and her behavior is incredibly rude. She messed up my order, never says a word when t the food and was rude throughout the drive-thru. She hands the bag over so quickly, it feels like she’s trying to throw it at me. I also asked for sauces, and she made faces at me. I understand that work can be frustrating, but it was only 8 AM, and she already had a bad attitude. On the other hand, the girl who took my payment had a great attitude. Based on this experience, I won’t be coming back.
Atmosphere: 1
Food: 2
Service: 1
Josh L
I was waiting out in the rain for 30-40 minutes for a cup of coffee and a hash brown. It wasn't until the lady that walked up (20 minutes after me) told the worker I have been waiting then they asked for my recipte and 2 minutes later they were handing me my coffee and hash brown. Not a single apology just a " thank you have a nice day"
Atmosphere: 1
Food: 3
Service: 1
Fuck You The Internet Sucks
Quite disappointed in the experience dining here, being born and raised from San Diego frequenting many of the McDonald's from the border to Carlbad, this one is disappointing for several reasons. First off the service. Now mostly and I mean mostly, Display Damn good customer service ,exceptional if you will though there needs to be a little more of "this that and the other" for it to be exceptional but nevertheless amazing customer service and that being said the young girl who works at the first drive-thru window and always wears a mask is exceptionally rude! Now I'm a lifer when it comes to McDonald's but new to the app, now mind you I'm no old fogy I'm 36 and quite capable but a few areas of the McDonald's app are hard to navigate and or understand what to do next. That being said I was asking the girl at the drive-thru "first window" who's job it is to be welcoming of guests whilst giving them dignity and respect about the app for the code or some such mentioning that I was new to it and she literally rolled her eyes, and every time I see her shes just plain rude, displaying explain the opposite of good customer service as if it's a bother that u are there or even to take your order correctly and that leads to the next problem the food preparation and safety, the last time I ordered when this girl was working I asked for no pickles and no onions on the burger and I do believe she heard me I said it twice clearly, the burger came with little black pieces all over it, burnt beyond recognition that literally I thought it was rat feces and was quite turned off from the meal at that point if the service wasn't doing that already. And yes there was pickles as well and upon looking at the receipt the order didn't have no pickles or no onions it was just for a regular burger how it comes. Among other mistakes that I Will spare you. Now on to good customer service I've talked to two of the managers about the issue and the management give great customer service but that being said the issue hasn't changed and it really is making me uncomfortable to the point where I'm writing this and now headed to a different McDonald's to feed me and my kids for breakfast! In fact honestly I'm headed to Carl's Jr and we pretty excited about it🥰🤑😸 Ps that's how the pancakes came 🥞 untouched by us. As well the pics don't do it justice,I have a shit phone😆😅😁
Atmosphere: 2
Food: 2
Service: 3
Heidi Reyes
The food was good but they forgot to put the 10 piece nugget and we were disappointed.
Atmosphere: 3
Food: 4
Service: 1
Janelle Washington
TERRIBLE. I ordered ahead on the app yet it took forever to get my food. Then the order was wrong although exactly what I ordered was printed on the receipt on the bag...
Atmosphere: 1
Food: 2
Service: 1
Tweety Bird
I like the new build.
Atmosphere: 5
Food: 4
Service: 4
Heidi Johnson
Continually messing up orders, not giving the full order, food is never hot, and do not know how to answer phones. I would rate -1 even for a McDonald's service.
Atmosphere: 1
Food: 1
Service: 1
NightFall 313
They always take forever to assist customers on the pickup window on foot. Even if I have a mobile order.
Food: 5
Service: 1
Recommended dishes: Big Mac
Z Falcon
Despite openly stating they are open 24/7, they are not. I understand if they can’t get people to take those shifts but at least don’t openly lie on your hours online
Inflation hits hard! Paid full price, got half portion!
Atmosphere: 1
Food: 1
Service: 1
Max Schwede
What an epic nose dive this location has taken. Now it looks amazing from the outside, but those outdoor walk up waiting times routinely are around 10 minutes just to order.
It's bullshit that cars driving up into the drive-thru are ordering, paying and receiving food ALL BEFORE ANYONE GREETS ME OR TAKES MY ORDER.
Literally walked up to the window with nobody in the drive-thru, rang the bell, and proceeded to wait from 8:06-8:39 WITHOUT ORDERING! all to just walk away.
Hire more workers or just close this location,
Atmosphere: 1
Food: 1
Service: 1
G G
I went there this morning and I pushed the button for walk up window service, I kept pushing the button and the gal would just look at me and ignored me I waited almos 10 minutes so I went walking to the drive thru and I ask the gal why she was ignoring me she said we are short on people and I said “you Can at least let me know instead of just being ignored . Am very disappointed since I been coming here for several years.
Atmosphere: 1
Food: 5
Service: 1
Zak Becker
We’ve been to McDonald’s once in the last several years until today. The people in the window are rude and hateful. The food was cold as ice. The fries were nasty. As we held the fries in our hands, grease literally rolled down our fingers. This is the grossest thing I’ve ever seen in my life. We couldn’t even eat it. Made us sick. This is the last time we’ll ever go to McDonald’s.
Atmosphere: 1
Food: 1
Service: 1
Susan Becker
Worst McDonald’s ever! Rude/hateful employees. Ordered fries and not only were they ice cold but you could squeeze grease out of them. They didn’t even taste like McDonald’s signature fries. This place is straight up trash! Do yourself a favor and skip this location!
NOT 24 HRS stopped by thinking it would be open at 11pm 3/5/25 and was already closed
Service: 1
This is the third time I’ve been to this location, and unfortunately, the same girl has been giving out the food each time, and her behavior is incredibly rude. She messed up my order, never says a word when t the food and was rude throughout the drive-thru. She hands the bag over so quickly, it feels like she’s trying to throw it at me. I also asked for sauces, and she made faces at me. I understand that work can be frustrating, but it was only 8 AM, and she already had a bad attitude. On the other hand, the girl who took my payment had a great attitude. Based on this experience, I won’t be coming back.
Atmosphere: 1
Food: 2
Service: 1
I was waiting out in the rain for 30-40 minutes for a cup of coffee and a hash brown. It wasn't until the lady that walked up (20 minutes after me) told the worker I have been waiting then they asked for my recipte and 2 minutes later they were handing me my coffee and hash brown. Not a single apology just a " thank you have a nice day"
Atmosphere: 1
Food: 3
Service: 1
Quite disappointed in the experience dining here, being born and raised from San Diego frequenting many of the McDonald's from the border to Carlbad, this one is disappointing for several reasons. First off the service. Now mostly and I mean mostly, Display Damn good customer service ,exceptional if you will though there needs to be a little more of "this that and the other" for it to be exceptional but nevertheless amazing customer service and that being said the young girl who works at the first drive-thru window and always wears a mask is exceptionally rude! Now I'm a lifer when it comes to McDonald's but new to the app, now mind you I'm no old fogy I'm 36 and quite capable but a few areas of the McDonald's app are hard to navigate and or understand what to do next. That being said I was asking the girl at the drive-thru "first window" who's job it is to be welcoming of guests whilst giving them dignity and respect about the app for the code or some such mentioning that I was new to it and she literally rolled her eyes, and every time I see her shes just plain rude, displaying explain the opposite of good customer service as if it's a bother that u are there or even to take your order correctly and that leads to the next problem the food preparation and safety, the last time I ordered when this girl was working I asked for no pickles and no onions on the burger and I do believe she heard me I said it twice clearly, the burger came with little black pieces all over it, burnt beyond recognition that literally I thought it was rat feces and was quite turned off from the meal at that point if the service wasn't doing that already. And yes there was pickles as well and upon looking at the receipt the order didn't have no pickles or no onions it was just for a regular burger how it comes. Among other mistakes that I Will spare you. Now on to good customer service I've talked to two of the managers about the issue and the management give great customer service but that being said the issue hasn't changed and it really is making me uncomfortable to the point where I'm writing this and now headed to a different McDonald's to feed me and my kids for breakfast! In fact honestly I'm headed to Carl's Jr and we pretty excited about it🥰🤑😸 Ps that's how the pancakes came 🥞 untouched by us. As well the pics don't do it justice,I have a shit phone😆😅😁
Atmosphere: 2
Food: 2
Service: 3
The food was good but they forgot to put the 10 piece nugget and we were disappointed.
Atmosphere: 3
Food: 4
Service: 1
TERRIBLE. I ordered ahead on the app yet it took forever to get my food. Then the order was wrong although exactly what I ordered was printed on the receipt on the bag...
Atmosphere: 1
Food: 2
Service: 1
I like the new build.
Atmosphere: 5
Food: 4
Service: 4
Continually messing up orders, not giving the full order, food is never hot, and do not know how to answer phones. I would rate -1 even for a McDonald's service.
Atmosphere: 1
Food: 1
Service: 1
They always take forever to assist customers on the pickup window on foot. Even if I have a mobile order.
Food: 5
Service: 1
Recommended dishes: Big Mac
Despite openly stating they are open 24/7, they are not. I understand if they can’t get people to take those shifts but at least don’t openly lie on your hours online
Service: 1
Restaurantji Recommends
Inflation hits hard! Paid full price, got half portion!
Atmosphere: 1
Food: 1
Service: 1
What an epic nose dive this location has taken. Now it looks amazing from the outside, but those outdoor walk up waiting times routinely are around 10 minutes just to order.
It's bullshit that cars driving up into the drive-thru are ordering, paying and receiving food ALL BEFORE ANYONE GREETS ME OR TAKES MY ORDER.
Literally walked up to the window with nobody in the drive-thru, rang the bell, and proceeded to wait from 8:06-8:39 WITHOUT ORDERING! all to just walk away.
Hire more workers or just close this location,
Atmosphere: 1
Food: 1
Service: 1
I went there this morning and I pushed the button for walk up window service, I kept pushing the button and the gal would just look at me and ignored me I waited almos 10 minutes so I went walking to the drive thru and I ask the gal why she was ignoring me she said we are short on people and I said “you Can at least let me know instead of just being ignored . Am very disappointed since I been coming here for several years.
Atmosphere: 1
Food: 5
Service: 1
We’ve been to McDonald’s once in the last several years until today. The people in the window are rude and hateful. The food was cold as ice. The fries were nasty. As we held the fries in our hands, grease literally rolled down our fingers. This is the grossest thing I’ve ever seen in my life. We couldn’t even eat it. Made us sick. This is the last time we’ll ever go to McDonald’s.
Atmosphere: 1
Food: 1
Service: 1
Worst McDonald’s ever! Rude/hateful employees. Ordered fries and not only were they ice cold but you could squeeze grease out of them. They didn’t even taste like McDonald’s signature fries. This place is straight up trash! Do yourself a favor and skip this location!
Atmosphere: 1
Food: 1
Service: 1
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