Nespresso Boutique San Diego

Unfortunately I have had similar experiences to the other people leaving reviews. I have visited in store 3 separate times and was met with terrible customer service each time. Any time I tried to sample a pod before purchasing the employees made it seem like an extreme inconvenience or told me they weren’t doing samples that day. When you are spending that much money on coffee pods and machines I would hope to have friendly interactions in store. The employees make it very clear they are inconvenienced by your questions and don’t express any interest in providing product knowledge. I even had an employee be very standoffish to me and then proceed to try to sell me a $600 machine when I only came in for pods and told her than I purchased one of their machines within the last few months. This store makes you feel like you are in a designer store and the workers don’t think you can afford to shop there. Unfortunately I will have to do my shopping online and not try any new pods as it’s not worth the time and energy of driving over and finding parking to be treated like an inconvenience.

Atmosphere: 1

Service: 1

I purchased Nespresso Aeroccino XL and it doesn’t work. Now I have to go back to the shop and get a new one.

I have been to multiple Nespresso stores and have never experienced such horrible customer service. And per the past few reviews it seems my experience was not an isolated event. I hate leaving negative reviews but that was unacceptable. Going in to purchase coffee should not be a negative experience.

Service: 1

The staff was super friendly, and helpful. They helped me pick which ice espresso would work for me! 10/10

Atmosphere: 5

Food: 5

Service: 5

I have been a Nespresso customer for over a decade now. I have always shopped in-store instead of online so I can sample new flavors and get recommendations about which pods to purchase next. I keep coming back to this store thinking that that my recent experiences have been flukes, but bottom line the customer service at this location is just terrible. Sampling used to be a huge part of the in-store experience and brought a lot of traffic into the stores. The past three times I've been to this location they are not doing ANY sampling at all because of "understaffing" (and this on the weekends hours before closing, not some random weeknight which I could understand) and the employees seem to either have zero knowledge about the products or just don't care at all. The employees here act bothered by even a simple question and seem to want to rush people along so they can keep chatting amongst themselves and ignoring customers. For context, I always buy at least $100 worth of product each visit, and probably would buy more if the employees gave even minimum effort. Very disappointing, and I will be ordering online from now on.

Absolutely rudest customer care, lacks any sort of etiquette . This happened to me twice here , no hello, no welcome, I asked about an item and was given a one word answer . I didn’t purchase it . I went on to purchase 2 sleeves of coffee, had a question, wasn’t answered and also given dirty looks as I’m imposing to be there as a customer . Totally uncomfortable and unnecessary . I avoid this store at all costs but sometimes I run out before I can order online. It’s a beautiful store with the worst and rudest staff.

Atmosphere: 1

Service: 1

I dislike coming into this store, customer service really lacks. I'll keep going to the Bloomingdale's location where I'm treated way better!

Atmosphere: 2

Service: 1

No one greeted us or offered to help. Two girls who were free were not approachable at all. Just stared at us with a bad attitude! The tall girl wearing a mask is who checked us out and was awful, not nice at all.Won't be back!Going through Google reviews, it appears that others have had the same experience with her. Why is she still there? She hates her job

Atmosphere: 1

Service: 1

Our experience was good here. The lady helped us with the holiday selection even told us about a crossiant place on Coronado island when we told her we are visiting.

Atmosphere: 5

Food: 5

Service: 5

I walked in on a very busy Sunday afternoon, and was met by the most rude employee named Yesenia. I asked about pricing and she cut me off annoyed that I had questions and slammed the card reader down on the counter. It was very apparent that she was annoyed, and made me feel horrible. When I told her that she seemed annoyed and that it’s unnecessary to slam things, she replied sarcastically with “oh I’m sorry you feel that way.” Completely dismissive and demeaning tone from start to finish.

Service: 1

As other reviewers have said, the customer service here is quite poor. Today the store wasn’t even open for about 90 minutes, in the middle of the day, during posted business hours. Once they opened, the employees acted as if they were doing the customers (who had been waiting outside) a great favor by selling coffee to them.

Service: 1

The store was closed for a minimum of 1.5 hours while 2 employees restocked the shelves in the middle of the afternoon. When a 3rd arrived, they finally opened up. The very unhappy woman who "assisted" was so clearly out of her element, having to actually sell coffee to customers (and not interested in apologizing for the inconvenience to the dozen or so people waiting outside). The other two employees seemed less miserable. A very discouraging and time consuming encounter.

Service: 1

Been to both local spots. I like the product but everything else surrounding it is a pain. From the aggressive highway drivers always upset on the way there to the disgruntled workers bored out of their minds mostly. I only go if I run out and forget to order online.

Not one of the employees here were friendly or helpful.

Always enjoy coming and picking the pods here rather than order online. The tasting bar and the service makes it all worth it.