Nespresso Boutique San Diego

It’s just coffee people. It’s not the Apple Store. I am displeased with the way they have changed things. I may never go here again. It’s way easier to buy coffee from Amazon. I. Less it’s a weekday morning when they open just save ur self.

Atmosphere: 3

Service: 1

Angelina was extremely rude! I am so taken aback, I am a long time nespresso customer and love getting my my pods from this boutique, however the service I got from her today was horrible! I’ve never felt so unwelcome. I will no longer be coming to this location.

Atmosphere: 1

Service: 1

We have been trying to get our online order delivered for well over a week. We constantly get the run around and are promised follow up calls that never come. This week we called 4 times and lit coffee pods have stol it been delivered. We were then informed that the order was cancelled but nobody can tell us why. This place needs to get its act together. How difficult can an order of coffee pods really be?

Atmosphere: 1

Food: 2

Service: 1

Some of the employees here are quite rude. Also the virtual queue system is very stupid to use when there’s only two other people in the store. If there was a huge amount, fine. But if there’s only two people, why? It’s a waste of time to give my information for this virtual queue when I can just walk up to the counter. Most likely won’t be back to this location if I can help it.

I’m a big fan of Nespresso products, but I’m really not happy with how the in-store purchasing system is set up. There should be two separate lines: one for customers who know exactly what they want and just need to make a quick purchase, and another for those who have questions or are still deciding on flavors.

I recently had to wait over 30 minutes just to buy coffee pods — even though I already knew what I wanted. It’s frustrating to be stuck behind a line of customers needing assistance when a quick in-and-out experience should be possible. Hope they consider making this process more efficient.

Service: 1

They run a weird business. Same as roadrunner. YOU HAVE to check in to purchase. Avoid weekends. They will have you waiting for more than 20 mins. They need to focus on the consumer instead of checking you in and being confused what you are wearing to find you later 30 mins when you literally have been in-front of them. Nespresso change this way of doing business. Simple way of doing business instead of all this extra tech crap to check in for a queue wait of 30mins or more. If i want to purchase something, i should be ready to be helped out in seconds. Instead of waiting for people who are having 20 minute conversations of their dogs/houses being sold/boyfriend or girlfriend break up.

Move the business with simple demand and supply not these ipads that make the store slow.

Atmosphere: 1

Food: 1

Service: 1

I stood at the counter with just a box of coffee syrups in my hand waiting to be acknowledged by two employees talking to each other. There were customers in the shop but no one at the counters with the employees. I was checked in but I only needed coffee syrups as I was well stocked on Nespresso pods already. There is a waitlist which is understandable for the La Jolla location. However I only needed to buy syrups which I felt could have easily been a 1 minute transaction turned into waiting for acknowledgment then the employee telling me there’s a waitlist (with no customers at the counter) and told “if we call your name we can help.” Which I thought was a ridiculous thing just for coffee syrup. I made it clear I wasn’t buying coffee pods and no other customers at the counter were talking to employees so I saw a chance and took it and it led my decision to not purchase from this location. I get it this location is busy but there were no customers actively purchasing at the counter and I simply just wanted to be in and out with Monin coffee syrups. Instead I left empty handed and frustrated. Fashion Valley location treats me sooo much better than this place. I love Nespresso but the service was not kind here unless you are “called”.

Atmosphere: 4

Food: 4

Service: 1

Used to get my pods from Amazon but decided to come into the store on a whim. We were put on the list to purchase right away and were directed to look around or check out the available tastings for the day. We tried the tasting, and the offerings were delightful, and I could totally taste the notes of coconut and vanilla. By the time we were finished with our drinks, we were approached by the associate for our turn to purchase. I told him what I generally go for with my Vertuo pods, and he offered me their recommendations. I was happy to learn that part of the proceeds for my pods will go to farmers in Puerto Rico rebuilding after Hurricane Fiona. Our associate, Vincent, was incredibly warm, knowledgable, and kind to us. Definitely going to be a return customer!

Service: 5

Friendly as you walk in. Very helpful. Delicious strong coffee

Atmosphere: 5

Food: 5

Service: 5

Chaos. Virtual queue = virtual sales

Atmosphere: 1

Food: 2

Service: 1

I love coffee, especially Nespresso, even more after my last visit to the UTC location a few weeks ago on a very busy Saturday.
From the moment we stepped into the store, a lovely woman greeted us and explained the new virtual queueing system. She was incredibly polite. I asked for her name and if she was a manager, as her welcoming demeanor left a lasting impression on me. Narine made our experience that day truly special and memorable. Her warm personality and exceptional hospitality are both professional and invaluable.
I hope the store manager and corporate office recognize and nurture this unique talent—your business will certainly flourish with someone as wonderful as her. Thank you, Narine, for your help! I look forward to seeing you soon.

Atmosphere: 5

Food: 5

Service: 5

4/4/2025
I was just browsing and the staffs were so nice and friendly! And the coffee is delicious!
Thank you so much for your service!

Atmosphere: 5

Food: 5

Service: 5

Absolute chaos. The lines were already long but at least you knew where you were. You now walk into this store to buy your coffee and you have to check in like the Apple Store (which is why I don’t go there) and then you sit here and wait while there is people everywhere through out the store. You have no idea where you are in line and you end up waiting 25 minutes to pick up fricken coffee. Horrible experience. You just created chaos by changing your process. In the Apple Store you can view other machines and try devices!! You are not an Apple Store!!! It’s Coffee!! I am an avid nespresso user but I will change my mind now.

Atmosphere: 1

Food: 4

Service: 1

I’ve been to this store couple of times and always had an ok experience but yesterday Saturday evening we entered the store and a guy who was at entrence with a iPad taking peoples names completely ignored us, I asked if we can get a menu and he said “we can check it online “ and when we wanted to purchase pods he stated “ oh you wanted to be added on the list “ . He was extremely rude and seemed like he was labeling us.

Service: 1

I usually go to this store regularly, as it is the nearest Nespresso store to me, and don’t normally have any issues with service. Today i had the worst experience with a cashier whose name i was not able to get. The woman who greeted my boyfriend and I at the door was lovely and was nice enough to provide us a sample of the pod that I ended up purchasing a sleeve for, however, the woman who ended up assisting me with my purchase was not so nice. She didn’t greet us at all, had a really stern demeanor & just asked us if we knew what we were getting. She was not listening to us or paying attention to us at all and made us repeat everything to her multiple times, and just gave us the bag once the transaction completed, without saying thank you or greeting us on the way out. We tried not to think anything of it, since we assumed she probably just wasn’t having a good day, and hoping we weren’t getting mistreated for another reason. When I got home and was refilling my nespresso station I caught a glimpse of the receipt and noticed she charged us for the wrong sleeve which, to our luck, was double the price of the sleeve that we actually ordered & took home. Thankfully nespresso’s customer service hotline was still open by the time I noticed and was able to help me sort out the issue over the phone but this was a super inconvenient and overall bad experience.

Moral of the story is check your receipts! I always purchase my pods via the store instead of online and never check my receipts after so I am now concerned if this is a regular thing here. I may switch to purchasing online going forward.

Atmosphere: 2

Food: 4

Service: 1