Popeyes Louisiana Kitchen

I feel sorry for the guys in charge of the drive thru, it took more than 20 mins to get my food. Also they may always be short of personal but the waiting behind the speaker just to order something it's insane. I like the food here but this is happening every day now. I saw a couple of cars behind me leaving instead.

Excellent Customer Service. Jodie is Awesome Always attentive to my needs. They display Excellent team work.

Atmosphere: 5

Food: 5

Service: 5

Terrible service, very condescending. It seems the problem was that I was Latino.

Food: 2

Service: 1

Probably the worst customer service I have received comparing to other popeyes I have been to. The lady that works there is nice but the gentleman (looked like the manager) not so nice and terrible customer services. Part of our chicken was raw and they replaced it but he literally counted every piece and didnt even apologize. I wish I was making this up.

I ordered a meal that was posted as 6.99 on the window when I get ready to pay the female says they don't have a meal for that price I tell her to go check she see's I'm right still tries to charge me 12 bucks for that meal it's sad that ppl will do that to loyal customers I won't be eating there again and will talk to every manager possible to this doesn't happen again to anybody don't promote something if your not gonna grant it for customers

Atmosphere: 1

Food: 1

Service: 1

My kids wanted popeyes so came to this place since this is the closest one to my house. It was around 5pm and I ordered 2 kids meals with tenders and a combo meal and extra order of their fried pickles. Service took forever even though I was the only one that came in the drive thru. The lady at the window handed me a bag and said everything’s in there. But i had to remind her of my credit card. When me and my kids got home, i opened the kids meals and it only contained fries and the activity packs. No tenders at all! My order of pickle fries was also missing. So now i have kids starving and i ended up having to give them my combo meal instead. I called the store and spoke to a guy (which i saw in the window earlier that looked like a manager). I explained to him what happened and he said to come back to the store. I can’t even go back anymore as it’s another 20 mins back. I asked if he can just refund me my missing items and said that i still needed to come back to the store with the card. I’m beyond annoyed at this point so i asked what’s the store number so i can complain to corporate which he had to put me on hold to find it. Like seriously?! I asked him if he was the manager and he said yes. As a manager, you should know your store number. I asked for his name and he just did not say anything. I waited a little and he refused to give me his name. I told him, that’s okay, thank you for nothing and hung up. I then called the corporate office and submitted a complaint online. I will never go back to this place. I’d give them negative stars if i could.

Service: 1

While I was in there I seen two employees leave from the restroom, get back on the floor, and go straight back to work without washing their hands again in the kitchen. All employees are supposed to wash their hands before they leave the restroom and once again when they return to the kitchen. Not only did I see those employees not wash their hands after returning from the restroom, I seen one of the employees come out the restroom wearing their apron. Not only is not wasing their hands a second time in the kitchen before they return back to work nasty. Taking an apron into the bathroom is nasty as well. The apron is not a part of the uniform, it's just something that goes over the uniform to keep it clean. The apron is supposed to be removed anytime an employee leaves the kitchen area . Especially when they're going outside to smoke, going on break, taking out trash, and definitely going into the restroom. They are supposed to leave their apron in the kitchen and put it on once they return back from doing whatever it is that they were doing. All of this is unsanitary, bad food safety procedures, and that's how people get sick. I told the manager about one employee not washing his hands after he left the restroom, but all he did was apologize, and he didn't tell the employee to wash his hands in the kitchen. If they're comfortable doing this, that means they're used to practicing unsanitary Behavior when it comes to food safety. Also if the managers are letting the employees get away with unsanitary procedures, that means the managers are doing unsanitary things as well. Managers are supposed to set the examples when it comes to the employees. If employees see the managers exhibiting certain behavior, they're going to mimic that behavior as well.

Well again my order wrong idk how people cant read instructions of what u want in ur order thats why theres options

Atmosphere: 1

Food: 1

Service: 3

Joshua, Thank you so much for your excellent customer service your the best 100/100 Top. Thank you Again!

Atmosphere: 5

Food: 5

Service: 5

Good staff, friendly atmosphere, clean good food.And at a low promise , really good

Atmosphere: 5

Food: 5

Service: 5

It's not the same anymore. In California the prices are outrageous. Wings are from pigeons, not chickens. My family and I agree, it's time to let it go.
Sorry the company is losing money but us retired veterans have lost more. Can't afford to eat out. Corporate America is the threat to all of us. GREED.
BUT, thanks for the 40 years +.

Atmosphere: 1

Food: 2

Service: 2

This Popeyes is horrible. Worst customer service. They shut the lobby down at 8PM when it clearly says 9PM. Additionally, when pulling up to the drive thru, they have no customer service. They stated “all we have is seafood and wings sorry about that”. Like I’m super confused on a corporation that makes so much money hiring the incompetent people at there facilities. Do better Popeyes and its employees.

Atmosphere: 1

Food: 2

Service: 1

Jodi was a great help. In assisting me with navigating the app. She took the time to explain my offers and deals.

Atmosphere: 5

Food: 5

Service: 5

Honestly, shame on the management from this location store, got only one person working by themselves, on lunch time, when everyone is trying to get their food to go back to work. I love Popeyes but management could do better.

Atmosphere: 1

Food: 4

Service: 1

Poor management lack of fresh food disrespectful service in a creepy atmosphere

Atmosphere: 1

Food: 1

Service: 1