It's an okay burger place. Nothing special... I don't think their milkshakes are all that great either. I'd much rather go to In-n-Out.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Burger
Breanna Flores
Carrie was such a delight. I went for dinner and she was so nice when giving me my order!
Atmosphere: 4
Food: 4
Service: 5
Jon Zbacnik
Great customer service by the person at the front Chris. Very friendly and answered all of my questions while taking my order. Will definitely be coming back again.
Atmosphere: 5
Food: 5
Service: 5
Matias Messina
I dont like placing my orders in the self kiosk, fortunately a worker helped me in the register, ordered some fries well done and they were crispy and hot.
Atmosphere: 4
Food: 4
Service: 4
Daniel Roizen
Inside its always dirty. Employees are so-so, hit or miss. Bathrooms are also usually dirty. One of the grosser Shake Shacks strangely given its inside the fancy UTC. Its open later than most restaurants. Food is overpriced, but yeah.
Atmosphere: 2
Food: 3
Service: 4
Victoria Pilar
The food was Delicious. The servers were great. However this company just opened a location on stolen Palestinian land.
Atmosphere: 1
Food: 5
Service: 5
Josh Baltazar
I used to live near UTC mall in La Jolla so I visited this Shake Shake location a couple times. I have ordered a Shack Burger (Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun), fries (crinkle cutl) and herb mayo. I've also ordered Cheese Fries on its own as well. The food is a bit pricey but the quality is always really nice. I haven't tried a shake but I need to soon, make the Cookies and Cream one next.
Something is up at this location. The last time I was here, it was crazy busy and the food came out really really slow. They messed up my order by forgetting an item, but they fixed it once i pointed it out. Tonight, the wait was long again. Both at the register and in my order coming out. I know the girl at the register was training, and it took her a while to figure it out as she took my order, so can't fault her for that. The food itself was also off. I ordered fried with cheese sauce on the side. Both cold. I ordered a double shack burger with cherry peppers. My wife ordered a shack burger with pickles. Both came out lukewarm. There was little to no shack sauce on either (I had to go ask for more - and it was also cold). My burger was falling apart - the bun was split and the toppings were spilling out. My wife's pickles were all stacked on top of eachother at the front of the burger. It looked like it was all just sloppy and rushed - which made no sense since the tables weren't full, there were no lines, and the food took a while to come out. We go to shake shack everywhere and rarely run into issues. I think in the 10+ years and dozens of locations I've been too, this is perhaps only the 3rd time I've encountered issues. Usually Shake Shack runs a very very tight ship. Whoever is in charge of this location really needs to fix it up.
Maria Banks
The burgers were good, the chocolate shake was amazing!!!Kid-friendliness: There were quite a few families with small children who seemed quite happy
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Shackburger, Shake Shack
Chaudhry A.
I ended up eating here regardless of the other cool options around. Not that I'm at this mall less often. Perhaps it's the self order counter ;) Staff here is as cool as the customers including myself are. We like ourselves a good burger with waffle fries and a shake. It's all here. Sit in patio or inside, burgers tastes the same!
Legit an overpriced wendy's everything from the patty to the bacon on the burger, the fries, the cheese on the fires taste just wendy's i'm extremely upset i feel like i just payed $50 for wendy's quality food. They get an extra star because the avocado was pretty fresh but that's not hard to do.
Michelle Sve
Very busy Shake Shack in outdoor mall. Burgers and fries are great. Shakes are delicious and tastes home made. Bit pricey, no combo meals. All items are separate to order. Korean fries are yummy ?Kid-friendliness: Kids love Shake Shack. Had a soccer team come in and eat while we were there.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burger, Shake Shack
john spano
Greasy hamburger....
Atmosphere: 3
Food: 2
Service: 4
reza nayeb-yazdi
So good!
Atmosphere: 5
Food: 5
Service: 5
E H.
Never get a specialty burger from shake shack. I feel that the pricing for this food is over the top. There is nothing particularly great about this food so I think they are charging 40% too much.
It's an okay burger place. Nothing special... I don't think their milkshakes are all that great either. I'd much rather go to In-n-Out.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Burger
Carrie was such a delight. I went for dinner and she was so nice when giving me my order!
Atmosphere: 4
Food: 4
Service: 5
Great customer service by the person at the front Chris. Very friendly and answered all of my questions while taking my order. Will definitely be coming back again.
Atmosphere: 5
Food: 5
Service: 5
I dont like placing my orders in the self kiosk, fortunately a worker helped me in the register, ordered some fries well done and they were crispy and hot.
Atmosphere: 4
Food: 4
Service: 4
Inside its always dirty. Employees are so-so, hit or miss. Bathrooms are also usually dirty. One of the grosser Shake Shacks strangely given its inside the fancy UTC. Its open later than most restaurants. Food is overpriced, but yeah.
Atmosphere: 2
Food: 3
Service: 4
The food was Delicious. The servers were great. However this company just opened a location on stolen Palestinian land.
Atmosphere: 1
Food: 5
Service: 5
I used to live near UTC mall in La Jolla so I visited this Shake Shake location a couple times. I have ordered a Shack Burger (Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun), fries (crinkle cutl) and herb mayo. I've also ordered Cheese Fries on its own as well. The food is a bit pricey but the quality is always really nice. I haven't tried a shake but I need to soon, make the Cookies and Cream one next.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon Cheese Fries, Fries, Cheese Fries, Burger, Sauce, Shake Shack
Something is up at this location. The last time I was here, it was crazy busy and the food came out really really slow. They messed up my order by forgetting an item, but they fixed it once i pointed it out. Tonight, the wait was long again. Both at the register and in my order coming out. I know the girl at the register was training, and it took her a while to figure it out as she took my order, so can't fault her for that. The food itself was also off. I ordered fried with cheese sauce on the side. Both cold. I ordered a double shack burger with cherry peppers. My wife ordered a shack burger with pickles. Both came out lukewarm. There was little to no shack sauce on either (I had to go ask for more - and it was also cold). My burger was falling apart - the bun was split and the toppings were spilling out. My wife's pickles were all stacked on top of eachother at the front of the burger. It looked like it was all just sloppy and rushed - which made no sense since the tables weren't full, there were no lines, and the food took a while to come out. We go to shake shack everywhere and rarely run into issues. I think in the 10+ years and dozens of locations I've been too, this is perhaps only the 3rd time I've encountered issues. Usually Shake Shack runs a very very tight ship. Whoever is in charge of this location really needs to fix it up.
The burgers were good, the chocolate shake was amazing!!!Kid-friendliness: There were quite a few families with small children who seemed quite happy
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Shackburger, Shake Shack
I ended up eating here regardless of the other cool options around. Not that I'm at this mall less often. Perhaps it's the self order counter ;) Staff here is as cool as the customers including myself are. We like ourselves a good burger with waffle fries and a shake. It's all here. Sit in patio or inside, burgers tastes the same!
Restaurantji Recommends
Legit an overpriced wendy's everything from the patty to the bacon on the burger, the fries, the cheese on the fires taste just wendy's i'm extremely upset i feel like i just payed $50 for wendy's quality food. They get an extra star because the avocado was pretty fresh but that's not hard to do.
Very busy Shake Shack in outdoor mall. Burgers and fries are great. Shakes are delicious and tastes home made. Bit pricey, no combo meals. All items are separate to order. Korean fries are yummy ?Kid-friendliness: Kids love Shake Shack. Had a soccer team come in and eat while we were there.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burger, Shake Shack
Greasy hamburger....
Atmosphere: 3
Food: 2
Service: 4
So good!
Atmosphere: 5
Food: 5
Service: 5
Never get a specialty burger from shake shack. I feel that the pricing for this food is over the top. There is nothing particularly great about this food so I think they are charging 40% too much.