Terrible, a complete mess. Takes forever, online ordering doesn't work
Atmosphere: 1
Food: 1
Service: 1
kaz
Don't use mobile order. It will take forever. Better to line up if you are hungry or you need to wait 30 mins.
after all, I did not receive notification of food ready. so once you order something via mobile, you just go to pick up counter right away
Atmosphere: 5
Food: 3
Service: 1
Gina Laojaroenkul
With a long line. The restaurant only has one cashier. The second time here at this cafe and it is exactly like last I was here. I was waiting for more than 30 mins and the line was slowly move. Avoid this place so you can have more time for the rides and shows.
Atmosphere: 1
Food: 3
Service: 1
Justin Hill
Food was cold, mobile order doesn't save time and most of our order came out wrong. Our double cheeseburgers were singles.
Atmosphere: 1
Food: 1
Service: 1
K
Way overpriced for the quality and portion of food they give you. Also the majority of it is pre-made to make things fast, but service was still extremely slow and food came out cold. I can overlook most things but poor service I cannot. We spent $90 separately between 3 people. We each got a food item and a drink. I purchased a $7 fountain pop that can only be filled once by scanning the QR code on the cup and the coke came out clear when I went to use it. When trying to let any employee know about this and request a new cup, it was like pulling teeth. They thought I was trying to take advantage or something, even though the purchase was literal minutes prior and I showed them the cup full of clear liquid that clearly wasn’t coke. When I went for help, they ignored my requests and told me to ask someone else for help 3 different times. I circled back to the first woman at the food counter again because no one was helping me and I had been trying for almost 10 minutes. She finally rolled her eyes and gave me a cup without a QR code. So still no help because without the QR code, the cup is useless.
I can sympathize with being short staffed because I work in the public as well and normally I would just take the loss if it’s only a couple bucks. But for how over priced everything in the park is, I would like to get my moneys worth. If it wasn’t for the poor attitude and lack of help, I wouldn’t have even wrote a review.
Atmosphere: 1
Food: 1
Service: 1
Shawn Sheng
Decent food place in SeaWorld, second best. Tried the healthier option after eating junk all day, and the salmon was pretty good. The cupcake was very simple but nice and moist. No idea why the wait time is so long, they just premade everything and serve it to you right away but I still had to wait over 30 minutes in line.
Atmosphere: 3
Food: 3
Service: 3
doug ellis
Took an hour just to get to the ordering stand. It pushed back our dining plan. Only 1 of 5 cashiers were available at 5pm. Employees seemed to not want to be there. There was no ice in the soda machine. The first bite of the chicken tasted rubbery... took it apart and it seemed to be cooked all the way. Definitely would not had been worth it if it wasn't for the food pass.
Atmosphere: 1
Food: 1
Service: 1
Cassandra Rae Escobar
I didnt eat the veggies and rice was undercooked and salmon was overcooked. This place used to be great before they made it a pickup order place. It was fun doing the line and food was fresh and delicious. Please bring it back. It was empty and I now realized that it is like that for a reason.
Atmosphere: 3
Food: 1
Service: 2
James Kwon
Very disorganized, takes such a long time to get an order.
Atmosphere: 1
Food: 1
Service: 1
Rita L
Extremely slow service, waited 20 minutes to order and we're still in line, avoid this spot if possible
Don't waste your time or money here. Family of 4 and the cost was $130. All the food went straight to the trash. Gross, old, and dry. Who knows anymany times this food was reheated before making to my family. Soad was flat and no ice. Hopefully this review helps someone save their hard earned money. Avoid at all cost.
Food: 1
Joaquín Ferretti Matta
Waiting in line for almost 45 minutes. 5 cashier, 2 open.
Atmosphere: 2
Food: 2
Service: 1
Nick Johnson
Might as well stand in line, mobile ordering does you no good! They say they'll text you, they don't, you still have to wait in line with all the other mobile orders and tell them your order.....over an hour wait so far and I'm still in line
Erik Tao
Very poor service attitude. Food was fine. Asked for a burger without sauce and pickles， staff responded with an ill tempered “Is that all” ended up getting a burger with everything on it.
Atmosphere: 1
Food: 2
Service: 1
Jiaxuan Xu
Very poor service attitude. Food was fine. Asked for a burger without sauce and pickles， staff responded with an ill tempered “Is that all” ended up getting a burger with everything on it.
Terrible, a complete mess. Takes forever, online ordering doesn't work
Atmosphere: 1
Food: 1
Service: 1
Don't use mobile order. It will take forever. Better to line up if you are hungry or you need to wait 30 mins.
after all, I did not receive notification of food ready. so once you order something via mobile, you just go to pick up counter right away
Atmosphere: 5
Food: 3
Service: 1
With a long line. The restaurant only has one cashier. The second time here at this cafe and it is exactly like last I was here. I was waiting for more than 30 mins and the line was slowly move. Avoid this place so you can have more time for the rides and shows.
Atmosphere: 1
Food: 3
Service: 1
Food was cold, mobile order doesn't save time and most of our order came out wrong. Our double cheeseburgers were singles.
Atmosphere: 1
Food: 1
Service: 1
Way overpriced for the quality and portion of food they give you. Also the majority of it is pre-made to make things fast, but service was still extremely slow and food came out cold. I can overlook most things but poor service I cannot. We spent $90 separately between 3 people. We each got a food item and a drink. I purchased a $7 fountain pop that can only be filled once by scanning the QR code on the cup and the coke came out clear when I went to use it. When trying to let any employee know about this and request a new cup, it was like pulling teeth. They thought I was trying to take advantage or something, even though the purchase was literal minutes prior and I showed them the cup full of clear liquid that clearly wasn’t coke. When I went for help, they ignored my requests and told me to ask someone else for help 3 different times. I circled back to the first woman at the food counter again because no one was helping me and I had been trying for almost 10 minutes. She finally rolled her eyes and gave me a cup without a QR code. So still no help because without the QR code, the cup is useless.
I can sympathize with being short staffed because I work in the public as well and normally I would just take the loss if it’s only a couple bucks. But for how over priced everything in the park is, I would like to get my moneys worth. If it wasn’t for the poor attitude and lack of help, I wouldn’t have even wrote a review.
Atmosphere: 1
Food: 1
Service: 1
Decent food place in SeaWorld, second best. Tried the healthier option after eating junk all day, and the salmon was pretty good. The cupcake was very simple but nice and moist. No idea why the wait time is so long, they just premade everything and serve it to you right away but I still had to wait over 30 minutes in line.
Atmosphere: 3
Food: 3
Service: 3
Took an hour just to get to the ordering stand. It pushed back our dining plan. Only 1 of 5 cashiers were available at 5pm. Employees seemed to not want to be there. There was no ice in the soda machine. The first bite of the chicken tasted rubbery... took it apart and it seemed to be cooked all the way. Definitely would not had been worth it if it wasn't for the food pass.
Atmosphere: 1
Food: 1
Service: 1
I didnt eat the veggies and rice was undercooked and salmon was overcooked. This place used to be great before they made it a pickup order place. It was fun doing the line and food was fresh and delicious. Please bring it back. It was empty and I now realized that it is like that for a reason.
Atmosphere: 3
Food: 1
Service: 2
Very disorganized, takes such a long time to get an order.
Atmosphere: 1
Food: 1
Service: 1
Extremely slow service, waited 20 minutes to order and we're still in line, avoid this spot if possible
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Don't waste your time or money here. Family of 4 and the cost was $130. All the food went straight to the trash. Gross, old, and dry. Who knows anymany times this food was reheated before making to my family. Soad was flat and no ice. Hopefully this review helps someone save their hard earned money. Avoid at all cost.
Food: 1
Waiting in line for almost 45 minutes. 5 cashier, 2 open.
Atmosphere: 2
Food: 2
Service: 1
Might as well stand in line, mobile ordering does you no good! They say they'll text you, they don't, you still have to wait in line with all the other mobile orders and tell them your order.....over an hour wait so far and I'm still in line
Very poor service attitude. Food was fine. Asked for a burger without sauce and pickles， staff responded with an ill tempered “Is that all” ended up getting a burger with everything on it.
Atmosphere: 1
Food: 2
Service: 1
Very poor service attitude. Food was fine. Asked for a burger without sauce and pickles， staff responded with an ill tempered “Is that all” ended up getting a burger with everything on it.
Atmosphere: 1
Food: 2
Service: 1
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