I normally order through the drive through and today the drive through was closed off with cones . I asked the girl that took my order who it a menu item and she literally said “I don’t know, and repeated the name of what I asked her about with an attitude! I don’t understand Why the hell is there a person working that doesn’t know the menu items ? I literally just ordered the drink and didn’t even bother to tip or anything as she just charged me and disturb around and left the register leaving me unattended. Smh horrible customer service!
Dn Amos
Cashier seemed to have better things to do besides taking our order. Felt like it was a burden for us to want to make a purchase at this starbucks. Also they were out of a very popular drink which you would think they have in stock (especially with it being more towards the beginning of the holiday season) :-/
Atmosphere: 1
Food: 1
Service: 1
Phil Radomski
Great coffee but overpriced but its a nice treat
Atmosphere: 4
Food: 4
Service: 4
Maddy Diaz
I ordered a gingerbread cream chai so I went to go pick it up and i got handed a drink with whipped cream?? I thought maybe he got the drink mixed up so I was like “this a pick up for ____?” And sure enough he said yes. My name was on the drink as well. I thought maybe they ran out of the cold foam but then I go to try my drink and it tastes like coffee. Not at all what I ordered.
James Petrone
No chia!! How does star bucks run out of chia??? Go get some from the store ...that is in the same parking lot!! Didn't even offer anything for the inconvenience of wasting my time!! Unprofessional! Very poorly run operation! Learn some customer service!
Atmosphere: 1
Food: 1
Service: 1
bryan dowdy
Literally the worst Starbucks there is. Always slow and non-chalant, then make excuses for why it’s taking so long. Waiting 30 minutes for them to make 1 drink!!!! Their manager needs to train better because the staff is ruining this place.
Atmosphere: 3
Food: 4
Service: 1
Travis
It's a Starbucks, over priced and over rated coffee. Food is not good it is like something out of a vending machine, but it is a place I can sit with a client..they are predictable like the golden arches. You know what's there, it's clean .
Atmosphere: 1
Food: 1
Service: 5
Angie Mendoza
The pictures on this site are old. Starbucks moved across the parking lot where there was a drive-through available, and they’ve eliminated the outdoor seating. It’s unfortunate because it was such a nice place to go. Hang out with the dog and weekend mornings. But the staff are wonderful and they always make great drinks and food!
Atmosphere: 4
Food: 5
Service: 5
M1
I mean it’s Starbucks, I y speaks for itself. My complaint, stopped in to get a drink to kill time before an appointment. The internet service is horrible. While it’s updated and very nice inside, I’m disappointed in the seating. Very minimal and not a warm welcome feel at all. Guess they want you to leave.
Atmosphere: 2
Service: 5
Kristin Nissen
Awesome Service. Very clean! Quick to process orders. Parking can be challenging.
I frequent this location a lot especially since the one went out at the Vons. For the most part it's a great location and the crew inside is awesome. Today completely frustrated me. I order a peppermint white mocha Frappuccino with coconut milk. Since it's been taken off the menu the easy way, us customers have to order a different way and now the baristas have to really look and read it. When I know it's made wrong from the look of it, I ask the guys to remake it. Today I walked in and it looked like a glass of milk. I can't drink milk. It makes my stomach hurt. I knew immediately it was wrong. I got their attention and the team knew it was wrong, the gal who made it, kept saying she made it right.
Instead of remaking the whole drink she added a pump of coffee base. It still looked pale... Just remake it. I can't taste the coffee at all. I didn't have time for it to be remade a third time. Please you guys, read what's on the order before you make it. Normally you guys are 4 stars, just today I'm giving you one.
Persephone
This Starbucks location often gets your order wrong forgetting to put things such as Chai in your Chai tea. They have also been rude on other occasions.
Christina
While i’m ordering i’m on my third drink to order and the guy taking my order PUFFS and saying anything else? Mind you im still ordering and he PUFFS again like okay??? what is your problem, you work at a drive thru like you’re suppose to wait until i am DONE but no i can clearly hear you puffing like if you don’t like your job then DON’T WORK HERE! i’ve never encountered something like this at any starbucks! also, he gave me my order wrong and had the audacity to say it was my fault!!! When YOU are the one who is suppose to make sure you’re getting it right instead of trying to CUT ME OFF WHILE IM ORDERING! ZERO STARS!!!!!!!!!
Ed De Leon
Best Flat White in San Diego County. 🙌🏻
T. MH
Brand new location beautiful inside- dedicated to those who've served this amazing country; We thank you for your service and sacrifice.
Customer Service could use some attention. When I arrived there was only 1 other customer and he was almost done- no reason a welcome in was not thrown out there. I didn't feel welcomed just kinda existed in the space long enough to order and get my food.
A quick hello or welcome in ALWAYS MAKES CUSTOMERS FEEL SEEN AND WELCOMED. Even if it's hectic and busy, the fact that someone took the time to say hello or welcome in can determine how much we want to spend or not.
I normally order through the drive through and today the drive through was closed off with cones . I asked the girl that took my order who it a menu item and she literally said “I don’t know, and repeated the name of what I asked her about with an attitude! I don’t understand Why the hell is there a person working that doesn’t know the menu items ? I literally just ordered the drink and didn’t even bother to tip or anything as she just charged me and disturb around and left the register leaving me unattended. Smh horrible customer service!
Cashier seemed to have better things to do besides taking our order. Felt like it was a burden for us to want to make a purchase at this starbucks. Also they were out of a very popular drink which you would think they have in stock (especially with it being more towards the beginning of the holiday season) :-/
Atmosphere: 1
Food: 1
Service: 1
Great coffee but overpriced but its a nice treat
Atmosphere: 4
Food: 4
Service: 4
I ordered a gingerbread cream chai so I went to go pick it up and i got handed a drink with whipped cream?? I thought maybe he got the drink mixed up so I was like “this a pick up for ____?” And sure enough he said yes. My name was on the drink as well. I thought maybe they ran out of the cold foam but then I go to try my drink and it tastes like coffee. Not at all what I ordered.
No chia!!
How does star bucks run out of chia???
Go get some from the store ...that is in the same parking lot!!
Didn't even offer anything for the inconvenience of wasting my time!!
Unprofessional!
Very poorly run operation!
Learn some customer service!
Atmosphere: 1
Food: 1
Service: 1
Literally the worst Starbucks there is. Always slow and non-chalant, then make excuses for why it’s taking so long. Waiting 30 minutes for them to make 1 drink!!!! Their manager needs to train better because the staff is ruining this place.
Atmosphere: 3
Food: 4
Service: 1
It's a Starbucks, over priced and over rated coffee. Food is not good it is like something out of a vending machine, but it is a place I can sit with a client..they are predictable like the golden arches. You know what's there, it's clean .
Atmosphere: 1
Food: 1
Service: 5
The pictures on this site are old. Starbucks moved across the parking lot where there was a drive-through available, and they’ve eliminated the outdoor seating. It’s unfortunate because it was such a nice place to go. Hang out with the dog and weekend mornings. But the staff are wonderful and they always make great drinks and food!
Atmosphere: 4
Food: 5
Service: 5
I mean it’s Starbucks, I y speaks for itself. My complaint, stopped in to get a drink to kill time before an appointment. The internet service is horrible. While it’s updated and very nice inside, I’m disappointed in the seating. Very minimal and not a warm welcome feel at all. Guess they want you to leave.
Atmosphere: 2
Service: 5
Awesome Service. Very clean! Quick to process orders. Parking can be challenging.
Restaurantji Recommends
I frequent this location a lot especially since the one went out at the Vons. For the most part it's a great location and the crew inside is awesome.
Today completely frustrated me. I order a peppermint white mocha Frappuccino with coconut milk. Since it's been taken off the menu the easy way, us customers have to order a different way and now the baristas have to really look and read it.
When I know it's made wrong from the look of it, I ask the guys to remake it.
Today I walked in and it looked like a glass of milk. I can't drink milk. It makes my stomach hurt. I knew immediately it was wrong. I got their attention and the team knew it was wrong, the gal who made it, kept saying she made it right.
Instead of remaking the whole drink she added a pump of coffee base. It still looked pale...
Just remake it. I can't taste the coffee at all. I didn't have time for it to be remade a third time.
Please you guys, read what's on the order before you make it.
Normally you guys are 4 stars, just today I'm giving you one.
This Starbucks location often gets your order wrong forgetting to put things such as Chai in your Chai tea. They have also been rude on other occasions.
While i’m ordering i’m on my third drink to order and the guy taking my order PUFFS and saying anything else? Mind you im still ordering and he PUFFS again like okay??? what is your problem, you work at a drive thru like you’re suppose to wait until i am DONE but no i can clearly hear you puffing like if you don’t like your job then DON’T WORK HERE! i’ve never encountered something like this at any starbucks! also, he gave me my order wrong and had the audacity to say it was my fault!!! When YOU are the one who is suppose to make sure you’re getting it right instead of trying to CUT ME OFF WHILE IM ORDERING!
ZERO STARS!!!!!!!!!
Best Flat White in San Diego County. 🙌🏻
Brand new location beautiful inside- dedicated to those who've served this amazing country; We thank you for your service and sacrifice.
Customer Service could use some attention. When I arrived there was only 1 other customer and he was almost done- no reason a welcome in was not thrown out there. I didn't feel welcomed just kinda existed in the space long enough to order and get my food.
A quick hello or welcome in ALWAYS MAKES CUSTOMERS FEEL SEEN AND WELCOMED. Even if it's hectic and busy, the fact that someone took the time to say hello or welcome in can determine how much we want to spend or not.
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