We ran in tonight to grab some dinner, I haven’t been to a subway in quite some time. The young man, Ethan, was helpful and did a good job making our sandwiches. The Philly is so good! And the footlong cookie was perfectly crispy and soft! I will definitely be returning.
Atmosphere: 5
Food: 5
Service: 5
Tii B.
Visited 7 days apart. In person visit was spot on great customer service, sandwich superb. Placed an online order next, and the sandwich was only sprinkled with ingredients. Pretty insulting. I'd return in person only
Andrew Rojas
I love alex great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub
Amy S.
I haven't been to Subway in years but for some reason yesterday on my drive home from work between downtown back home to Escondido, I felt the absolute need for a sandwich. The sandwich was delicious, the cookie was delicious, but the 5 stars go to the customer service. The person making my sandwich noticed my dog in the car and asked if she wanted a little piece of cheese or meat in a separate little baggie. It was THE nicest thing. I can now say my dog loves provolone and I will also make a point to be back at this location only. It was extremely above and beyond to even look outside the window and notice and then to offer her a little tiny snack was just so thoughtful, I could never have imagined. The garlic aoili was also delicious! Never tried it on my sandwich before! Added a nice little kick.
Cheyenne H.
My Husband &' I had a horrible day &' wanted to get something fast to eat for dinner. The guy who made our sandwiches was so polite , friendly &' was able to deal with my indecisive habit. that guy was so friendly and even made suggestions.. he deserves a raise ahah! But we were so pleased with our meal &' his costumer service was amazing. So to whoever was working today.. 10/24/23. @7:15pm. Thank you! You were amazing.
Roxane Blank
Subway has gotten way better with their new sandwiches and fresh sliced meats.
Food: 5
Service: 5
Marlene Collins
I'd give ZERO Sstars!! I spoke with someone who shouldn't be allowed on the phone! He's got the worst customer service! He is "Vahiv" Sydney! He's HORRIBLE! THEY GOT MY ORDER ALL WRONG! OVER $12 FOR A SANDWICH AND CAN'T EVEN GET WHAT I WANT. When I called, he said the manager wouldn't call me back! UNBELIEVABLE! HE'D BE FIRED IN A HEARTBEAT! ALONG WITH THE MGR THAT WILL NOT MAKE THE TIME TO DO AMYTHING FOR THEIR U HAPPY CUSTOMERS!
Jared Sargent
Got my online order wrong for the umpteenth time (wrong condiments on my sandwiches) and did not ask me if I was there for pickup when I walked inside the store and stood by the cash register, which is pretty much right next to where pickup orders are placed. (The teen working there decided to start and take care of a person-in-line’s order before ever asking me). Heck, he finished making my sandwiches 20-or-so minutes after the app said they were done even though there was only one other customer inside the store (no other online orders anywhere to be found). Not coming back here again.
Atmosphere: 1
Food: 1
Service: 1
Marlene C.
i'd give zero sstars!! i spoke with someone who shouldn't be allowed on the phone! he's got the worst customer service! he is "vahiv." he's horrible! they got my order all wrong! over $12 for a sandwich and can't even get what i want. when i called, he said the manager "sydney" wouldn't call me back! unbelievable! he'd be fired in a heartbeat! along with the mgr that will not make the time to do amything for their unhappy customers!
Aleigha P.
They never know how to pick up the phone. The costumer server there sucks and it's honestly very disappointing to see how a simple job is such a struggle. I ordered a sandwich and unfortunately I ordered it at this location and not a different location. I tried MULTIPLE TIMES to contact the store at least 7 times and no one answered. Yes it's my fault for ordering at the wrong location but this is exactly why I was trying to not order here! Let's talk about the food. When I arrived I received my sandwich with terrible terrible costumer service. When I got home I opened my sandwich to take a bite when I saw something in my lettuce moving!!!!! This subway needs to be shut down immediately. If I could give it 0 stars I would.
Ordered online for a quick pick up and lunch between my meetings. Sandwich was made wrong and also did not include extra meat and avocado I paid extra. Ate half as it’s all I had to eat and threw the other half away as it as not what I ordered and not good. Called subway to let them know, they said sorry but would not correct the error. Emailed subway and the restaurant, they acknowledged they made it wrong and that their customer service was sub-par (literally in writing, thanks Kevin) they also refused to make a new one the right way or provide a refund or partial refund. My family no longer eats at this location ever. So if they don’t make it right the first time just prepare to eat it that way.
Julia L.
Been coming to this location for years. Usually pretty good, but when I order on-line, the order is ALWAYS incorrect. Either not toasted, not a melt, wrong bread, bread not fully cooked, wrong cookies. They seem to have very young inexperienced workers who are overwhelmed. Management needs to be there if that's the case during the busy times. Seems like little things, but I can't order from here anymore. Too pricey to not get what I want.
T J Johnston
Eat fresh...wish they bring back seafood sub...
Atmosphere: 4
Food: 5
Service: 5
Steve Smith
Horrible, horrible sandwich. Young-ish male made me a TWELVE-INCH Meatball sub... except there was only TWO meatballs inside the EXTRA-SOGGY SAUCE-LOADED sandwich. My wife questioned him about WHERE the meatballs were and he insisted they were underneath the "sauce". (SEE PIC) ZERO Quality. ZERO HONESTY. DON'T GO TO THIS SHOP.
John Johnson
Far superior to past Subway menu not just assembly line food. Plentiful & tasty!!!
We ran in tonight to grab some dinner, I haven’t been to a subway in quite some time. The young man, Ethan, was helpful and did a good job making our sandwiches. The Philly is so good! And the footlong cookie was perfectly crispy and soft! I will definitely be returning.
Atmosphere: 5
Food: 5
Service: 5
Visited 7 days apart. In person visit was spot on great customer service, sandwich superb. Placed an online order next, and the sandwich was only sprinkled with ingredients. Pretty insulting. I'd return in person only
I love alex great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub
I haven't been to Subway in years but for some reason yesterday on my drive home from work between downtown back home to Escondido, I felt the absolute need for a sandwich. The sandwich was delicious, the cookie was delicious, but the 5 stars go to the customer service. The person making my sandwich noticed my dog in the car and asked if she wanted a little piece of cheese or meat in a separate little baggie. It was THE nicest thing. I can now say my dog loves provolone and I will also make a point to be back at this location only. It was extremely above and beyond to even look outside the window and notice and then to offer her a little tiny snack was just so thoughtful, I could never have imagined. The garlic aoili was also delicious! Never tried it on my sandwich before! Added a nice little kick.
My Husband &' I had a horrible day &' wanted to get something fast to eat for dinner. The guy who made our sandwiches was so polite , friendly &' was able to deal with my indecisive habit. that guy was so friendly and even made suggestions.. he deserves a raise ahah! But we were so pleased with our meal &' his costumer service was amazing. So to whoever was working today.. 10/24/23. @7:15pm. Thank you! You were amazing.
Subway has gotten way better with their new sandwiches and fresh sliced meats.
Food: 5
Service: 5
I'd give ZERO Sstars!! I spoke with someone who shouldn't be allowed on the phone! He's got the worst customer service! He is "Vahiv" Sydney! He's HORRIBLE! THEY GOT MY ORDER ALL WRONG! OVER $12 FOR A SANDWICH AND CAN'T EVEN GET WHAT I WANT. When I called, he said the manager wouldn't call me back! UNBELIEVABLE! HE'D BE FIRED IN A HEARTBEAT! ALONG WITH THE MGR THAT WILL NOT MAKE THE TIME TO DO AMYTHING FOR THEIR U HAPPY CUSTOMERS!
Got my online order wrong for the umpteenth time (wrong condiments on my sandwiches) and did not ask me if I was there for pickup when I walked inside the store and stood by the cash register, which is pretty much right next to where pickup orders are placed. (The teen working there decided to start and take care of a person-in-line’s order before ever asking me). Heck, he finished making my sandwiches 20-or-so minutes after the app said they were done even though there was only one other customer inside the store (no other online orders anywhere to be found). Not coming back here again.
Atmosphere: 1
Food: 1
Service: 1
i'd give zero sstars!! i spoke with someone who shouldn't be allowed on the phone! he's got the worst customer service! he is "vahiv." he's horrible! they got my order all wrong! over $12 for a sandwich and can't even get what i want. when i called, he said the manager "sydney" wouldn't call me back! unbelievable! he'd be fired in a heartbeat! along with the mgr that will not make the time to do amything for their unhappy customers!
They never know how to pick up the phone. The costumer server there sucks and it's honestly very disappointing to see how a simple job is such a struggle. I ordered a sandwich and unfortunately I ordered it at this location and not a different location. I tried MULTIPLE TIMES to contact the store at least 7 times and no one answered. Yes it's my fault for ordering at the wrong location but this is exactly why I was trying to not order here! Let's talk about the food. When I arrived I received my sandwich with terrible terrible costumer service. When I got home I opened my sandwich to take a bite when I saw something in my lettuce moving!!!!! This subway needs to be shut down immediately. If I could give it 0 stars I would.
Restaurantji Recommends
Ordered online for a quick pick up and lunch between my meetings. Sandwich was made wrong and also did not include extra meat and avocado I paid extra. Ate half as it’s all I had to eat and threw the other half away as it as not what I ordered and not good. Called subway to let them know, they said sorry but would not correct the error. Emailed subway and the restaurant, they acknowledged they made it wrong and that their customer service was sub-par (literally in writing, thanks Kevin) they also refused to make a new one the right way or provide a refund or partial refund. My family no longer eats at this location ever. So if they don’t make it right the first time just prepare to eat it that way.
Been coming to this location for years. Usually pretty good, but when I order on-line, the order is ALWAYS incorrect. Either not toasted, not a melt, wrong bread, bread not fully cooked, wrong cookies. They seem to have very young inexperienced workers who are overwhelmed. Management needs to be there if that's the case during the busy times. Seems like little things, but I can't order from here anymore. Too pricey to not get what I want.
Eat fresh...wish they bring back seafood sub...
Atmosphere: 4
Food: 5
Service: 5
Horrible, horrible sandwich. Young-ish male made me a TWELVE-INCH Meatball sub... except there was only TWO meatballs inside the EXTRA-SOGGY SAUCE-LOADED sandwich. My wife questioned him about WHERE the meatballs were and he insisted they were underneath the "sauce". (SEE PIC) ZERO Quality. ZERO HONESTY. DON'T GO TO THIS SHOP.
Far superior to past Subway menu not just assembly line food. Plentiful & tasty!!!