The Islands Restaurant - Inside the Crowne Plaza

my husband and I planned a relaxing weekend for my niece and her husband. well we thought we had the perfect hotel here is what my niece sent me.......my husband and I planned a relaxing weekend for my niece and her husband. well we thought we had the perfect hotel here is what my niece sent me Room: bathroom door doesn't lock and hotel smells... no chairs on any of the balconies. However....the biggest issue.... Service: Absolutely the biggest problem at this place. We scheduled our stay online...included early check in as an option given to us via their website. I called morning of and asked what was the time for early checkin...was told no. We dont have that. I asked then why is it an option when scheduling... oh then now they magically have it available.... What a joke. The guy on the phone was so rude and kept saying no until I pushed back. We checked in... staff couldn't figure out how to proceed with card already on file, then the parking pass for the gate wouldn't work. Had to go back in 3 more times to eventually get no pass and a guard letting us in to park. Such a waste of our time. Unfortunately... this was happening to all the families that checked in at the same time we did. Checked out and same thing with the pass... except we couldn't get out of the parking gate because of no pass. More wasted time.... parked...walking back in just to try to explain to new management why we didn't have a pass. Nothing was communicated from the day before..... so here we are wasting more time trying to explain all that occurred the day before...just to get another manager to walk out and let us out. A family member had arranged a gift card for us during our stay- nothing was ever mentioned or given to us for that- so dont waste your time trying to set up a gift or gift card. Another huge waste of time when this was set up 2 months prior. Our family member said we would be contacted by Michael- that never happened. We will NEVER stay here again.. because of the poor service and So much wasted time. How upsetting this was totally hear. so my husband called them. and this is what he said. The hotel manager gave me 10,000 points as compensation. I wasn't happy but he said that was as much as he is allowed to do, he normally gives 5,000. He claimed that he told me that you would go to the restaurant and give your room number, any amount up to the gift certificate amount would be covered. That is opposite to him telling me that a gift certificate would be waiting at the front desk for you, and makes no sense. I had originally asked for Rose petals and champagne in the room but was told that they didn't do that but had gift certificate that I could get for you. Why say that you have a gift certificate is it is only a room charge? The hotel manager, Glenn Miller told me that Michael tried contacting you unsuccessfully. Interestingly Michael never called me back to ask if there was another way to contact you. .................................... .Do you feel like we got Satifactory Service....NO!!!!! I personally don't even think there was a Micheal who tried to call. I firmly believe they were just trying to pacify us.. Why have a gift certificate and not mention it at check in then qhen asked be told just tell them your room number. Was that in hopes of them going over the specified amount so you can get more sales? makes me feel like you wanted to take advantage of the situation ol not tell them and be able to falsify charges...... My family and I will never stay at a Crowne Plaza hotel or Resort ever again

JC was great with our family and more than accommodating!! We had a great time after a long day at SeaWorld & we’re grateful for the fabulous service!!

Atmosphere: 5

Food: 5

Service: 5

have better security guards up here at your motel

короновирусный отель с 2021 года

A nice hotel for Tiki Fest but now used as a COVID containment site.

A nice hotel for Tiki Fest but now used as a COVID containment site. The staff will steal anything you leave in your room.

Belongings were lost by staff for a cancer / Covid patient, no one can seem to respond and take action!!

We arrived at this hotel thinking it was a Crowne Plaza (part of the chain/franchise/whatever) and realized it was not. Not a problem! We asked to get checked in, waited about 15 minutes, got our key and went to our room. Our room was in pretty bad shape - dirty, moldy, very outdated. We called up to complain and got offered another room. We looked at that, still pretty bad. We looked at a third room, and when it was just as bad, we asked to speak to the manager. They gave us a refund (to their credit) but it felt like dealing with shady salespeople. It was clear from the front desk staff that they regularly get these complaints. While this is a place you COULD tolerate, we decided not to. That's why I still gave them 2 stars.

i love it here. nothing but great experiences here. the bill was fair.

it has a good interior. menu is like a place in miami i enjoyed

Dropped in on Mon I think. I'll return family next time. I can see why they have a lot of positive reviews.

Food was so yummy. I'll return friends next time.

I had a brother come into town and he asked me to go back here.

I made a reservation for Crowne Plaza through the IHG website back in May for a trip that I will be going next week (Sept. 17-20, 2020). With my vacation a week away, I decided to log into my IHG account just to see that my hotel reservation with Crowne Plaza has already been canceled! After speaking to customer service in IHG, I found out that the hotel has been closed down due to COVID since July and the hotel canceled my reservation! I am extremely upset that I did not receive any courtesy email informing me of my cancellation. I am beyond frustrated! IHG and Crowne Plaza, I am so disappointed in you both. I even left a complaint to the IHG website and no one even cares to reach out and apologize to me. Unacceptable.

It's so delicious. Really nothing but good experiences here. Prices were good for how much you get. Feeling here is similar to a cafe in San Jose I liked.