Went to pool house today for a Sunday funday per usual as we are regulars, we go frequently; and as a bartender myself I am disappointed even having to write this as I am in the industry myself, we went for girlfriends birthday, and decided to start at the bar before we got our cabana/table, bartender with colored green/blue eyes, dark hair, and arm tattoo was incredibly rude! I actually couldn’t believe it, before we even ordered “cash or card” abruptly asked prior to ordering. I then asked for Tito’s , without finishing she interrupted and mentioned the didn’t have Tito’s “we have sky” with such an ugly and disgusted look on her face, I then asked for grey goose. She ignored and continued to pour it. She had poor communication and horrible customer service. She was in such a rush to get us out of her way she ran our card so quickly it didn’t read correctly and went out of her way to shout our card declined to try and degrade and embarrass us. We quickly saw the charge and if she took a moment to look at the printer she would have seen it printed and ran the card accordingly. I understand working in a fast pace environment but she seemed absolutely miserable and unhappy. You know what you signed up for taking this job so therefore you should be able to keep up with customer service and friendliness. Her attitude was so ugly we continued ordering drinks from Mariana instead who was great! :) we decided not to tip her and wrote a note on her customer service to maybe help with her future customers to correct her attitude but she probably threw it away! Never going to her again she truly seemed like she was in hell.
Atmosphere: 1
Food: 1
Service: 1
Dawn Donegan
This review is based solely on the $40 fee to sit poolside. Yes, the 40.00 goes towards food and/or drinks you may purchase, but if you don't plan on eating, then you're paying $40 to sit by and swim in the pool. I left and went to Float @ Hard Rock, where there's no charge for the pool.
Michael Bazemore
Great customer service. Mike invited me to check the pool/bar out while I was walking by. Very clean, good prices!
Cameron Neuendorff
Was just denied entry due to wearing pants but other men wearing pants were allowed entry with pants right after me. Dress code not posted on the website. Doesn’t make sense.
Atmosphere: 1
Service: 1
Tony Quaglietta
Great restaurant, food, and service. Of course the view
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maine Lobster Roll, Impossible Burgers
Nicole Burke
Where to even begin… we always stay at the pendry and always hung out at the pool house! I decided to have my bfs birthday weekend in San Diego. So I went ahead and booked a cabana. Mike helped set up everything and did amazing . Zack had took care of us since walking in along with our server/hostess Jennie. Both were very attentive and overall great customer service. Jennie even helped me pick out what to say on the marquee sign for one of the rounds of bottles we had brought out. The dj, the vibes, a packed pool house with all our friends, it was a weekend we won’t forget. The food was delicious and the mixed drinks we ordered on top of the bottles and mixers was great. I recommend getting a pitcher! Safe to say we will definitely be back! 10/10 for everything.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Guacamole, Roasted Chicken Club Sandwich, Frozen Fruit Plate, Big Eye Tuna Poke, Fish Tacos
Mica Johnson
Poolside dining located on the rooftop of the Pendry hotel
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Maine Lobster Roll, Big Eye Tuna Poke, Fish Tacos
CynthiaS
this really is a hidden gem in the heart of the Gaslamp. If you didn't know it was there you would walk right by, in fact the first time we went we walked right past it. But, it is so worth it when you get up top the pool deck, the bar space is lovely and the ambience is fantastic. The menu is great and the drinks specials are awesome. Above the hustle and bustle of the busy street below, you would never know that just one floor down was 5th St. I recommend this spot for a great chill space to enjoy with frineds.
Simon Jawhari
Great spot to chill. Excellent food ma, service and
Atmosphere: 5
Food: 5
Service: 5
Opentable Diner
I love Justine and Ryan. They are the sweetest workers there and remembered me right away which made me feel at home. They're so attentive every time I come in and definitely make the experience a 1000/10. Always coming back
I love Justine and Ryan. They are the sweetest workers there and remembered me right away which made me feel at home. They're so attentive every time I come in and definitely make the experience a 1000/10. Always coming back
JacAlb
Staff was friendly and it was easy to grab some lounge chairs by the pool. Water was great
hnnh duffy
This fraud company didn’t serve us for 2 hours then charged our debit card 16,000 DOLLARS. Wow. Well. see you in court.
Atmosphere: 1
Food: 1
Service: 1
B D
They charge 20 dollar cover charge just to come and eat
Lisa Imbesi
We had an amazing Sunday funday here as well as a very relaxed Monday recovery day at the pool. The place was super clean and upscale. The food was really good and the service was amazing. We will def be back!!
Went to pool house today for a Sunday funday per usual as we are regulars, we go frequently; and as a bartender myself I am disappointed even having to write this as I am in the industry myself, we went for girlfriends birthday, and decided to start at the bar before we got our cabana/table, bartender with colored green/blue eyes, dark hair, and arm tattoo was incredibly rude! I actually couldn’t believe it, before we even ordered “cash or card” abruptly asked prior to ordering. I then asked for Tito’s , without finishing she interrupted and mentioned the didn’t have Tito’s “we have sky” with such an ugly and disgusted look on her face, I then asked for grey goose. She ignored and continued to pour it. She had poor communication and horrible customer service. She was in such a rush to get us out of her way she ran our card so quickly it didn’t read correctly and went out of her way to shout our card declined to try and degrade and embarrass us. We quickly saw the charge and if she took a moment to look at the printer she would have seen it printed and ran the card accordingly. I understand working in a fast pace environment but she seemed absolutely miserable and unhappy. You know what you signed up for taking this job so therefore you should be able to keep up with customer service and friendliness. Her attitude was so ugly we continued ordering drinks from Mariana instead who was great! :) we decided not to tip her and wrote a note on her customer service to maybe help with her future customers to correct her attitude but she probably threw it away! Never going to her again she truly seemed like she was in hell.
Atmosphere: 1
Food: 1
Service: 1
This review is based solely on the $40 fee to sit poolside. Yes, the 40.00 goes towards food and/or drinks you may purchase, but if you don't plan on eating, then you're paying $40 to sit by and swim in the pool. I left and went to Float @ Hard Rock, where there's no charge for the pool.
Great customer service. Mike invited me to check the pool/bar out while I was walking by. Very clean, good prices!
Was just denied entry due to wearing pants but other men wearing pants were allowed entry with pants right after me. Dress code not posted on the website. Doesn’t make sense.
Atmosphere: 1
Service: 1
Great restaurant, food, and service. Of course the view
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maine Lobster Roll, Impossible Burgers
Where to even begin… we always stay at the pendry and always hung out at the pool house! I decided to have my bfs birthday weekend in San Diego. So I went ahead and booked a cabana. Mike helped set up everything and did amazing . Zack had took care of us since walking in along with our server/hostess Jennie. Both were very attentive and overall great customer service. Jennie even helped me pick out what to say on the marquee sign for one of the rounds of bottles we had brought out. The dj, the vibes, a packed pool house with all our friends, it was a weekend we won’t forget. The food was delicious and the mixed drinks we ordered on top of the bottles and mixers was great. I recommend getting a pitcher! Safe to say we will definitely be back! 10/10 for everything.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Guacamole, Roasted Chicken Club Sandwich, Frozen Fruit Plate, Big Eye Tuna Poke, Fish Tacos
Poolside dining located on the rooftop of the Pendry hotel
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Maine Lobster Roll, Big Eye Tuna Poke, Fish Tacos
this really is a hidden gem in the heart of the Gaslamp. If you didn't know it was there you would walk right by, in fact the first time we went we walked right past it. But, it is so worth it when you get up top the pool deck, the bar space is lovely and the ambience is fantastic. The menu is great and the drinks specials are awesome. Above the hustle and bustle of the busy street below, you would never know that just one floor down was 5th St. I recommend this spot for a great chill space to enjoy with frineds.
Great spot to chill. Excellent food ma, service and
Atmosphere: 5
Food: 5
Service: 5
I love Justine and Ryan. They are the sweetest workers there and remembered me right away which made me feel at home. They're so attentive every time I come in and definitely make the experience a 1000/10. Always coming back
Restaurantji Recommends
I love Justine and Ryan. They are the sweetest workers there and remembered me right away which made me feel at home. They're so attentive every time I come in and definitely make the experience a 1000/10. Always coming back
Staff was friendly and it was easy to grab some lounge chairs by the pool. Water was great
This fraud company didn’t serve us for 2 hours then charged our debit card 16,000 DOLLARS. Wow. Well. see you in court.
Atmosphere: 1
Food: 1
Service: 1
They charge 20 dollar cover charge just to come and eat
We had an amazing Sunday funday here as well as a very relaxed Monday recovery day at the pool. The place was super clean and upscale. The food was really good and the service was amazing. We will def be back!!
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