Arepas Latin Cuisine - San Francisco

Ordered a cachapa. It arrived cold and stale. While chewing some parts were chunky / hard and others soft. It was as if they had made it in the morning and just slapped a bunch of cheese and too much sour cream sauce on top just to make it look nice.
Extremely disappointing for the price. I really hope they take this bad review + all the others and apply some of the constructive criticism.

Food: 1

If you are sensitive to scents, DO NOT eat here. The odor eater air freshener in the bathrooms permeate throughout the restaurant, making it VERY difficult to eat here. Food was decent but small portions and expensive. Atmosphere is fun. Service - Ricardo - was lovely.

Atmosphere: 2

Food: 3

Service: 4

They sent me a super bad corn on the cob, they added all the sauces and it was very watery, it tasted like Mier with pork rinds, the food was terrible and in very bad condition.

Food: 1

Service: 1

Service was slow and the cachapa was raw. Empanadas were tiny. Overpriced and honestly offensive for Venezuelan food. Go to Andina instead for the real Venezuelan experience.

Atmosphere: 1

Food: 1

Service: 1

It seems like very good food, but the prices are extremely EXPENSIVE!!

Atmosphere: 3

Food: 5

Service: 1

A very nice, quiet place to share the attention of Gaby and José as a couple, excellent, I congratulate you 🌟⭐️💫

Great service but a little steep.
Second visit:
Drove 45 to the city to pick up my CENA NAVIDEÑA (Christmas Eve's Dinner) which was confirmed 2 days before and the person in charge said that the kitchen never got the order. She called the manager but said there was nothing she could do.
This is not the way to do business in this country. Not even an apology from the person who took and confirmed the order on IG.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sampler Platter, Tres Leches Cake

I really enjoyed the experience, the food is delicious, super tasty, service is ok,l, the music is good, my only complaint was the timing, I don’t really know if they’re short staff but the food took almost an hour to get to the table when there were only 2 more tables.
I’ll be back to give it another shot.

Atmosphere: 5

Food: 5

Service: 3

Terrible food and service. I ordered a chicken dish and it came out raw. First and last time I come. I do not recommend

Atmosphere: 1

Food: 1

Service: 1

Too small for the price, the service is too much but too slow. Takeout orders are bad packaged, I consider that they must take more delicacy to give a good presentation even if it is for takeout.

Food: 1

Service: 1

Recommended dishes: Arepa Reina Pepiada

They got my order wrong, waited for my food for double the time because the waitress assumed I didn’t want my meal? Everything is too expensive for a bad experience. As a Latina hoping to support a Latino owned business this was real disappointing. The service wasn’t great either. I was so excited to try a new place and was let down.
Food was good I liked the flavor, due to ambiance I wouldn’t go back.

Atmosphere: 1

Food: 1

Service: 1

In general, I almost never leave comments on the pages, but I think that today it was necessary, I arrived on 02/10/2024 at 6:38 PM at the restaurant when I was served by a lady with very bad customer service, from my point of view. Seeing how everything was going, I felt like she thought I was asking for free food, very bad service. Food is overrated, and it's not because I don't have money, I think if I go into a restaurant it's because I have it and I visit the surrounding restaurants, but we see what can be worth and what can't be worth much.
Continuing with the payment, I tell the lady that I am going to pay with my cell phone and she tells me that the reader is on one side of the machine, I have to bend my head so that my cell phone recognizes my face, then I tell her that it is very uncomfortable to be able to pay and he just starts laughing in a mocking way, how sad.
The other point is that for an order of empanadas, an order of mini arepitas and a Susy cookie they charged me $43.58 when I ask for my receipt which was already punched out I realize that they have charged me 18% according to them for the service and That this is by order of the owners, I told them that it was a take-out order that it was not possible that they were taking that money from me in that way without my consent, when I told them that I worked in a restaurant and that this was ILLEGAL, they proceeded to make the return . This is actually a robbery and I realize that I am not the only one who has had this done to. BE VERY CAREFUL IF YOU COME HERE, CHECK YOUR RECEIPT WHEN YOU FINISH PAYING. I came here occasionally, we even celebrated a couple of birthdays, but I had never stopped to look at my receipt, with this I will never come here again and I give them one star because I can't give less.

Parking: Super difficult, There is no parking.

Service: 1

Pleasant atmosphere, the food is good but could be improved, more fresh. As for the service, the person who helped me was super friendly, but the other person was a bit unfriendly.

Nice atmosphere, the food is good, but it can improve more, fresher, the attention of whoever touched me, super friendly but the other person a little antisocial.

Atmosphere: 4

Food: 3

Service: 4

Tried to flag down the waitress for 20 minutes. Eventually got up and spoke with her, waited another 10ish minutes. Eventually gave up and left. Food looked good though.

Atmosphere: 1

Service: 1

I went with great expectation to this restaurant and I had a terrible experience when the bill was collected, we asked for a $35 junk and also a $25 maracucho skate and two natural juices of $5.5, when the food arrived at the table we were deflated since the portion of the churrasco was very small, and the small skate also, at the time of paying the bill was the second surprise of the day' we were charged an additional charge for the service of $13, which I totally disagree what Do they charge this without the consent of the customer, should I pay to be attended to? In total it was 91 dollars, really this food was not worth it, don't lose your money here in this business, they are thieves.

Atmosphere: 5

Food: 1

Service: 1