Black Point Cafe

very rude employee. didn’t know if the cafe was even open in the first place since nobody was standing behind the counter . i ended up finding a guy hovered over the trash and asked him if they were open where he just looked at me and grunted… said yes . i then walked up to the front and looked at the menu and he asked if i was ready and it felt rushed. i said yes and he let out a big sigh and rolled his eyes. just an unbelievably rude experience considering i just stood there and food wasn’t even good and crazy expensive.

Atmosphere: 1

Food: 1

Service: 1

$8 iced latte, tasted like crap

$10 latte that they made wrong and refused to remake.

Terrible service the man taking my order was rude, and the matcha latte tasted like nothing but watered-down matcha. Save your money and go somewhere else.

Atmosphere: 1

Food: 1

Service: 1

This place sucks so bad.latte was awful. Got to pronto one level above. Barista was great there.

Atmosphere: 1

Food: 1

Service: 1

The cashier/server was awfully rude, we were there around 10pm, she seemed desperate to go home, said they would only sell us what they had out there, didn’t want to prepare anything and when I kindly asked for a cup she refused to give me one, I insisted and said she’d charge me 80 cents for one and turned her back on us. Its a shame but I would never buy there again, I don’t recommend this place unless they improve their customer service.

Atmosphere: 3

Food: 2

Service: 1

Rudest til operator ever with an attitude. Cappuccino was too hot and undrinkable. Cookie was good though.

A very bad cappuccino, the milk was overheated, so I ended up not drinking it.

Atmosphere: 4

Food: 2

Service: 5

The people there are very unfriendly, they did not even bother to ask if things are to be heated, did not even bother to call when order was completed.

It could be that they are over worked.
Overall bad vibes.

Atmosphere: 1

Food: 1

Service: 1

We ordered oat milk cappuccino and I must say it was one thing of the worst ones I have had. It was so bland with no coffee flavour. It was very watery as they had just added milk and didn’t froth it. Other places make such good oat milk cappuccino. And the price is very high but quality so poor

Atmosphere: 4

Food: 1

Service: 3

I’ve only ever had their blueberry muffin and every time I am near this shop I pick one up! It’s soft, crunchy and fluffy!

tastes like paper

Atmosphere: 1

Food: 1

Service: 1

Weak matcha. When asked if they could add more they rudely told me no. Terrible service and tasted like milk. SFO is known for being one of the best airports in the country and this coffee shop represents a stain on that image.

Atmosphere: 1

Food: 1

Service: 1

It's a disgrace that the pastries are so disgusting. Shame on you for serving this in SFO

Atmosphere: 2

Service: 4

1$ for non-dairy milk in my brewed coffee?? Doing my duty to give poor reviews to places that up-charge people who can’t do dairy for real dairy intolerances, or people who are trying to save the planet by going plant based.