The stonestown location is unbearably slow. I just recently went and got a refund on my order after waiting 20 minutes for my vegetarian breakfast burrito, while it being the only order they were working on. They claimed it took that long to cook the eggs? The customer service is terrible, the location was dirty despite me getting there at opening, and it is just unacceptable how long EVERYTHING takes there.
Atmosphere: 1
Food: 1
Service: 1
Iris San Miguel
This place is like a panera bread. We really enjoyed the soup that we ordered. I'd definitely eat here again.
Atmosphere: 4
Food: 4
Service: 4
Angelica Rodriguez
Yesterday around 5 pm was enjoying my Bruschetta pizza, my friend and I were sharing, until I felt a sharp pain on the right side of my throat. Tried ignoring it, until i realized the pain would persist, it has gotten worse. I still feel throat pain 12+ hours later. My friend brought this up to a supervisor, the supervisor said "what do you want me to do about it", she refused a refund initially because we "finished most except for a little piece" YEAH BECAUSE THATS WHEN THE PAIN STARTED! She said she couldnt do anything about it, because she was just a supervisor, and her manager had rejected the idea of the refund, especially since i "had just ordered on a kiosk." Um hello, cant or wont? It wasn't till i went up to the counter and loudly cried in the store about the pain, I just felt so dismissed. You care more about it when your reputation is at risk. she went back to the manager to approve a cash refund. Completely careless management, acting as if I just selfishly wanted a refund.. my LIFE is at risk here and your management team was worried about $11 dollars? Is that how little a customers health is worth to you? Israel Storm you are a selfish person, caring more about having to process a refund than my pain from YOUR pizza because of careless food handling. I tried asking her to ask her staff about wheather they might have broken something to cause a mini sharp shard to land in my food, she said she would check in with her staff "later" so i waited. She went back to the back, for around 20+ more minutes i waited, still nothing so I left. This should immediately be investigated. My throat hurts each second i breathe now.
Atmosphere: 1
Food: 1
Service: 1
Alex Rueda de Leon
First and last time I eat at this location. Came by for a BLT, Soup and Salad but what I got was a 25+ min wait all for them to get my order wrong. Not sure if their POS system was malfunctioning or something but everyone waiting could hear them confused about what orders were coming out and remaking orders that had already gone out. All of this is forgivable but they made no attempt to communicate their delays and instead opted to have everyone wait in confusion. Honestly had this not been my first experience I'd likely not be so annoyed but oh well.
Atmosphere: 1
Food: 2
Service: 1
gely perez
The clawm chowder soup is delicious
Atmosphere: 4
Food: 5
Service: 4
Alex Leon
Good food. Affordable.
Atmosphere: 5
Food: 5
Service: 5
c chan
okay good but I’ve waited 20+ minutes for a simple soup and sandwich. Don’t come here if you’re in a hurry.
Atmosphere: 3
Food: 4
Service: 2
R G
Yummy chicken salad and my comfort food go-to beef chili soup = GREAT FOOD AFTERWORK !!!
Nice and cozy.... small a cup of local clam chowder and 1/2 sandwich for really reasonable price. But slow service..!
Atmosphere: 4
Food: 4
Service: 3
Lyn Wilson
Fairly expensive for what we received.
Atmosphere: 3
Food: 3
Service: 3
Milton Chui
First walk-in.. one kiosk to make your orders. You pick a number, you order your food, you go sit down with your number. You can eat inside or outside the store front in the mall. Self serve fountain drinks. Dr pepper, coke, vitamin water, water, and a few others. The tables aren't that clean. I've been here a couple times. Each time the tables are covered crumbs and the floors feel sticky.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Chowder
Yosra Rezgui
I have the best customer service at this location and they serve the best bread and pastries. I am grateful for the staff working and especially the cashier. She is extremely nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
ni lu
I enjoy the pick a pair with salad and sandwich, however today was not a good day. The half pastrami sandwich with salad,pastrami was extremely over cooked to a crisp, with very little pastrami. I asked for a replacement to go, and received plain cold soggy wet pastrami sandwich:/!!! I’d rather not post the photo. I believe in second chances ;)!
The stonestown location is unbearably slow. I just recently went and got a refund on my order after waiting 20 minutes for my vegetarian breakfast burrito, while it being the only order they were working on. They claimed it took that long to cook the eggs? The customer service is terrible, the location was dirty despite me getting there at opening, and it is just unacceptable how long EVERYTHING takes there.
Atmosphere: 1
Food: 1
Service: 1
This place is like a panera bread. We really enjoyed the soup that we ordered. I'd definitely eat here again.
Atmosphere: 4
Food: 4
Service: 4
Yesterday around 5 pm was enjoying my Bruschetta pizza, my friend and I were sharing, until I felt a sharp pain on the right side of my throat. Tried ignoring it, until i realized the pain would persist, it has gotten worse. I still feel throat pain 12+ hours later. My friend brought this up to a supervisor, the supervisor said "what do you want me to do about it", she refused a refund initially because we "finished most except for a little piece" YEAH BECAUSE THATS WHEN THE PAIN STARTED!
She said she couldnt do anything about it, because she was just a supervisor, and her manager had rejected the idea of the refund, especially since i "had just ordered on a kiosk." Um hello, cant or wont? It wasn't till i went up to the counter and loudly cried in the store about the pain, I just felt so dismissed.
You care more about it when your reputation is at risk. she went back to the manager to approve a cash refund.
Completely careless management, acting as if I just selfishly wanted a refund.. my LIFE is at risk here and your management team was worried about $11 dollars? Is that how little a customers health is worth to you? Israel Storm you are a selfish person, caring more about having to process a refund than my pain from YOUR pizza because of careless food handling. I tried asking her to ask her staff about wheather they might have broken something to cause a mini sharp shard to land in my food, she said she would check in with her staff "later" so i waited. She went back to the back, for around 20+ more minutes i waited, still nothing so I left. This should immediately be investigated. My throat hurts each second i breathe now.
Atmosphere: 1
Food: 1
Service: 1
First and last time I eat at this location. Came by for a BLT, Soup and Salad but what I got was a 25+ min wait all for them to get my order wrong. Not sure if their POS system was malfunctioning or something but everyone waiting could hear them confused about what orders were coming out and remaking orders that had already gone out. All of this is forgivable but they made no attempt to communicate their delays and instead opted to have everyone wait in confusion. Honestly had this not been my first experience I'd likely not be so annoyed but oh well.
Atmosphere: 1
Food: 2
Service: 1
The clawm chowder soup is delicious
Atmosphere: 4
Food: 5
Service: 4
Good food. Affordable.
Atmosphere: 5
Food: 5
Service: 5
okay good but I’ve waited 20+ minutes for a simple soup and sandwich. Don’t come here if you’re in a hurry.
Atmosphere: 3
Food: 4
Service: 2
Yummy chicken salad and my comfort food go-to beef chili soup = GREAT FOOD AFTERWORK !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery, Salad & Bread Bowl Soup Meal, Almond Croissant, Avocado Toast, Asian Chicken Salad, Marble Chocolate Chip Cookie, Apple Walnut Salad, Pizza, Salad, Half Sandwich and Soup, Soups, Chowder, Half Sandwich, Grilled Tuna Melt, Chicken Pesto Sandwich, Pick a Pair
Fantastic Sourdough bread.
Atmosphere: 4
Food: 5
Service: 5
We ordered the chicken pesto and small salad
Vegetarian options: From salad to vegetarian sandwiches
Parking: Mall parking lot
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Salad, Sandwich
Restaurantji Recommends
Nice and cozy.... small a cup of local clam chowder and 1/2 sandwich for really reasonable price. But slow service..!
Atmosphere: 4
Food: 4
Service: 3
Fairly expensive for what we received.
Atmosphere: 3
Food: 3
Service: 3
First walk-in.. one kiosk to make your orders.
You pick a number, you order your food, you go sit down with your number. You can eat inside or outside the store front in the mall.
Self serve fountain drinks. Dr pepper, coke, vitamin water, water, and a few others.
The tables aren't that clean. I've been here a couple times. Each time the tables are covered crumbs and the floors feel sticky.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Chowder
I have the best customer service at this location and they serve the best bread and pastries. I am grateful for the staff working and especially the cashier. She is extremely nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
I enjoy the pick a pair with salad and sandwich, however today was not a good day. The half pastrami sandwich with salad,pastrami was extremely over cooked to a crisp, with very little pastrami. I asked for a replacement to go, and received plain cold soggy wet pastrami sandwich:/!!! I’d rather not post the photo. I believe in second chances ;)!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Salad, Sandwich
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