Great pizza for lunch, I like to customize by adding some chicken if the staff can be bothered. Otherwise wysiwyg.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Pesto Pizza, Pizza by the Slice
Eol Sade
This place treats its employees badly, it's better the place across the street to eat.
Jesse Lee
Cash only!For a quick slice of pizza that hot, fresh and tasty Marcello’s pizza is tough to beat. Their dough is chewy and bread like, the cheese is thick and chewy. I like to sit and eat inside on a wet and cold day. For about $5 it’s a good eats.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pizza by the Slice
Helio Costa
Long time waiting and staff
Atmosphere: 3
Food: 4
Service: 1
Carlos Medina
One of my all time favorite
Atmosphere: 5
Food: 5
Service: 5
Omar Fuentes
Slices are smaller and more
Atmosphere: 1
Food: 3
Service: 5
Luke Bennett
It’s the best pizza in the city! Great under carriage and the crunch of the crust is on point. The staff that served and made my pie are what helps make a great pizza!
Atmosphere: 5
Food: 5
Service: 5
Oleksandra Batrak
Tasty pizza❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza by the Slice
Nan L.
Outstanding service, because you cannot split a pizza into two kinds of sauce or two kinds of toppings anywhere else. Only Marcello's has ten pizza sauces to choose from. Only Marcello's lets you split a large pizza into two types. You can't split a pizza order through any food delivery app - they won't allow it. But you can split a pizza to order by phone to Marcello's, and you must pick up the order. Some things are simply better in person!
Keyana H.
I ordered today and upon delivery immediately called to inform them my order was incorrect. I ordered the Scouty's, Margarita Victor's way, wings, and Caesar salad. My order was 50% correct. I received a cheese pizza and a box full of lettuce with anchovies on top, no croutons. I didn't ask for anchovies. While the site says you can add them for free, I did not. The person (male) answered the phone and I explained the order I placed and what I received. He placed me on a brief hold then came back and told me he completed the order himself and if anything was missing, I was to contact grub hub. I confusingly asked why would I contact grub hub if my order was wrong. I said I have a cheese pizza. I described the pizza and he told me that's how their margarita pizza looks. I told him there was no basil on the pizza and he again told me my order was correct. When I asked about the salad and why there were no croutons he told me, "I'm not the person you should be talking to. You need to contact grub hub." I again told him my box said no croutons on it with anchovies and it was not correct. He got angry/loud and told me, "I'm sorry your 50 cent salad is..." I can't remember what he said after that because I interrupted and told him he was rude, not to worry and I'll be up there. Now I'm on my way to this place after paying for delivery fees and a tip because you don't talk to people that way. Also, don't gaslight me! You work in customer service! If you don't know how to provide customer service , go do something safe because you're going to speak to the wrong person messed up and you're not going to like the response. I will say he was right about the 50 just not in the right context!
Smelled a heavenly slice as it was walked into a nearby bar. “Where is?” Everyone said, “oh, that’s Marcelo’s Pizza, best in Castro.”No my friends, that’s underselling it. I’ll make a bold claim. It’s the best pizza of my life. Better than that time in Naples Italy, better than my fav NY street pizza, better than anything in Chi-town.Amazing pizza and the gents running the place are awesome and welcoming to all.They now take tap-to-pay and all the digital payments, not just cash!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza by the Slice, Pepperoni Sicilian Slice
Fred C.
Last Saturday we ordered a pizza and salad for delivery and after a very bad experience with the delivery service Marcello's saved the day for us and the meal was delicious! The delivery service delivered the meal to an address across town that we had never lived at and hadn't entered into the order (this was the first time we used them). Once we discovered the address error, one of us called Marcello's while the other tried to contact the delivery service who had no phone contact so we were forced to chat with one of their agents online. The delivery service agent was very unhelpful, bordering on rude, and told us that it was already delivered and left outside the front door at the wrong address and they even had a picture of it sitting there on the floor. Who leaves food on the floor like that! All the delivery service agent was willing to do was refund $14.00 of the $57.00 bill! We told him that was unacceptable and that we would dispute the charge. At that point we thought we were out the $57.00 with no food.However, the manager of Marcello's (I believe this name was Alex) offered to remake our meal for FREE as long as we could pick it up. We jumped at that offer and picked it up 1/2 hour later. The Pesto Chicken Salad and large Sausage & Mushroom Pizza were both excellent! I hadn't been there in many years and don't remember it being this good. We really appreciate what Marcello's did especially when the error was not their fault! That is excellent customer service!The delivery service ultimately refunded all of our money when I pursued the error with higher ups but it shouldn't had to be pursued at all. They screwed up.Well Done Marcello's & Thank You Manager Alex!
EM H.
Walked by Castro area at night so popped in for slices of pizzas. Foods were ok, but it would be better if it serves hotter. Service was unpleasant, one of the cashiers was nicer and worked in a fast pace, but the one who took the pizzas was completely different, I feel like he was having a bad day. Overall experience was ok, 3 stars should be good enough.
Gaines Coleman
A great place to grab a slice or two. Quite tasty. Steps from the light rail stop in The Castro, and the 24 and 33 lines.Vegetarian options: All the veggies for your pizza
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Andrew Jimmo
Pretentious pizza should be the name of this restaurant. Barely got a hello from them on Friday, August 11, when my partner & I walked in to check out their menu. Asked if they had seafood pizza and they just responded in a condescending manner that it’s a pizzeria not a seafood restaurant. Their loss, they didn’t get our business nor will they ever. There’s much better pizza restaurants (that also do seafood pizzas) that are not stuck-up. Take your business elsewhere if you don’t want to be snubbed. A poorly run business does not deserve to stay in business. It’s no wonder why there are so many “Karen” customers out there.
Great pizza for lunch, I like to customize by adding some chicken if the staff can be bothered. Otherwise wysiwyg.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Pesto Pizza, Pizza by the Slice
This place treats its employees badly, it's better the place across the street to eat.
Cash only!For a quick slice of pizza that hot, fresh and tasty Marcello’s pizza is tough to beat. Their dough is chewy and bread like, the cheese is thick and chewy. I like to sit and eat inside on a wet and cold day. For about $5 it’s a good eats.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pizza by the Slice
Long time waiting and staff
Atmosphere: 3
Food: 4
Service: 1
One of my all time favorite
Atmosphere: 5
Food: 5
Service: 5
Slices are smaller and more
Atmosphere: 1
Food: 3
Service: 5
It’s the best pizza in the city! Great under carriage and the crunch of the crust is on point. The staff that served and made my pie are what helps make a great pizza!
Atmosphere: 5
Food: 5
Service: 5
Tasty pizza❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza by the Slice
Outstanding service, because you cannot split a pizza into two kinds of sauce or two kinds of toppings anywhere else. Only Marcello's has ten pizza sauces to choose from. Only Marcello's lets you split a large pizza into two types. You can't split a pizza order through any food delivery app - they won't allow it. But you can split a pizza to order by phone to Marcello's, and you must pick up the order. Some things are simply better in person!
I ordered today and upon delivery immediately called to inform them my order was incorrect. I ordered the Scouty's, Margarita Victor's way, wings, and Caesar salad. My order was 50% correct. I received a cheese pizza and a box full of lettuce with anchovies on top, no croutons. I didn't ask for anchovies. While the site says you can add them for free, I did not. The person (male) answered the phone and I explained the order I placed and what I received. He placed me on a brief hold then came back and told me he completed the order himself and if anything was missing, I was to contact grub hub. I confusingly asked why would I contact grub hub if my order was wrong. I said I have a cheese pizza. I described the pizza and he told me that's how their margarita pizza looks. I told him there was no basil on the pizza and he again told me my order was correct. When I asked about the salad and why there were no croutons he told me, "I'm not the person you should be talking to. You need to contact grub hub." I again told him my box said no croutons on it with anchovies and it was not correct. He got angry/loud and told me, "I'm sorry your 50 cent salad is..." I can't remember what he said after that because I interrupted and told him he was rude, not to worry and I'll be up there. Now I'm on my way to this place after paying for delivery fees and a tip because you don't talk to people that way. Also, don't gaslight me! You work in customer service! If you don't know how to provide customer service , go do something safe because you're going to speak to the wrong person messed up and you're not going to like the response. I will say he was right about the 50 just not in the right context!
Restaurantji Recommends
Smelled a heavenly slice as it was walked into a nearby bar. “Where is?” Everyone said, “oh, that’s Marcelo’s Pizza, best in Castro.”No my friends, that’s underselling it. I’ll make a bold claim. It’s the best pizza of my life. Better than that time in Naples Italy, better than my fav NY street pizza, better than anything in Chi-town.Amazing pizza and the gents running the place are awesome and welcoming to all.They now take tap-to-pay and all the digital payments, not just cash!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza by the Slice, Pepperoni Sicilian Slice
Last Saturday we ordered a pizza and salad for delivery and after a very bad experience with the delivery service Marcello's saved the day for us and the meal was delicious! The delivery service delivered the meal to an address across town that we had never lived at and hadn't entered into the order (this was the first time we used them). Once we discovered the address error, one of us called Marcello's while the other tried to contact the delivery service who had no phone contact so we were forced to chat with one of their agents online. The delivery service agent was very unhelpful, bordering on rude, and told us that it was already delivered and left outside the front door at the wrong address and they even had a picture of it sitting there on the floor. Who leaves food on the floor like that! All the delivery service agent was willing to do was refund $14.00 of the $57.00 bill! We told him that was unacceptable and that we would dispute the charge. At that point we thought we were out the $57.00 with no food.However, the manager of Marcello's (I believe this name was Alex) offered to remake our meal for FREE as long as we could pick it up. We jumped at that offer and picked it up 1/2 hour later. The Pesto Chicken Salad and large Sausage & Mushroom Pizza were both excellent! I hadn't been there in many years and don't remember it being this good. We really appreciate what Marcello's did especially when the error was not their fault! That is excellent customer service!The delivery service ultimately refunded all of our money when I pursued the error with higher ups but it shouldn't had to be pursued at all. They screwed up.Well Done Marcello's & Thank You Manager Alex!
Walked by Castro area at night so popped in for slices of pizzas. Foods were ok, but it would be better if it serves hotter. Service was unpleasant, one of the cashiers was nicer and worked in a fast pace, but the one who took the pizzas was completely different, I feel like he was having a bad day. Overall experience was ok, 3 stars should be good enough.
A great place to grab a slice or two. Quite tasty. Steps from the light rail stop in The Castro, and the 24 and 33 lines.Vegetarian options: All the veggies for your pizza
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Pretentious pizza should be the name of this restaurant. Barely got a hello from them on Friday, August 11, when my partner & I walked in to check out their menu. Asked if they had seafood pizza and they just responded in a condescending manner that it’s a pizzeria not a seafood restaurant. Their loss, they didn’t get our business nor will they ever. There’s much better pizza restaurants (that also do seafood pizzas) that are not stuck-up. Take your business elsewhere if you don’t want to be snubbed. A poorly run business does not deserve to stay in business. It’s no wonder why there are so many “Karen” customers out there.
Atmosphere: 1
Food: 1
Service: 1