Matcha Cafe Maiko

I feel sorry for the employees here. They appear miserable and lack customer service training. They mistakenly gave me a golden matcha ice cream instead of the regular one but then the guy decided to take a large bite and throw it in front of me lol

Proper, authentic matcha!! 10/10

The matcha soft serve here is so delicious that I often come back for it — it’s honestly one of my favorites. However, there’s one short, chubby man who serves it, and he’s quite unhygienic. He also tries to give very small portions. I honestly prefer not to get my ice cream from him.

Went to the mall bathroom and witnessed one of the employees of this place wearing their employee shirt use the restroom and NOT WASH THEIR HANDS! She walked right past the sink. Made my jaw drop. I will not be coming back here again due to health concerns

Employee was rude

Matcha soft serve broken again. What is this? McDonald’s?

Very delicious! I'm not into matcha but my wife is, and I get the matcha soft serve in a cone and it's sooooo good.

You get a smaller portion if you don’t tip? The Ube flavor one was bought from last week. The matcha one I just bought today, the portion is significantly smaller than the one from last week. I thought there is a standard portion that they have to follow when they train their staff. I wouldn’t be making the same purchase if I see this staff on shift.

Best matcha ever, worth the wait 🥰

Looks maybe good but line is always way too long whenever I go to try and groups of people just cut in front so it isn't an available spot unless you have time to stand around and eventually order

Great, fast service every time I visit. I've been trying almost everything on the menu and I think the boba sundae is my favorite. The pearls are fresh and gooey.

Had the worst hojicha cold latte at this place. Asked for soy milk and 50% sweet. The tea was overbrewed therefore bitter and muddy tasting. I went back and the person working there offered more sugar water to help with the taste but it didn’t work. It was just overbrewed tea. I’ve had hojicha lattes at other places and this is not what it should have tasted like. Even had my friend try it to make sure. Should have asked for a refund.

I’m obsessed with the matcha items here! Ordered the soft serves numerous times as well as iced & hot matcha lattes. Products are top quality, great tasting and beautiful presentation.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Matcha Soft Serve Ice Cream, Matcha Swirl

Almost always a line but the soft serve is worth it

Food: 5

Service: 5

[Take out review] Boba sundae was delicious! The boba is perfectly sweetened with black sugar and has a nice chewy texture. The matcha ice cream has a creamy consistency. Would love to try the vanilla ice cream next time.

Atmosphere: 5

Food: 5

Service: 5