Historic restaurant with friendly, authentic ownership and attentive staff. Strong attention to detail in dishes, with an ambiance that spoke to the historic nature of the restaurant. Will definitely be returning!
Amanda S.
Another great meal at the original Mona Lisa. Very authentic Italian food. Mauricio and his staff were great as always. This is our go to spot in San Francisco with a cozy atmosphere.
Dorsa J.
Bad service. Food bland. Weird ambiance. Would not recommend because theres also cockroaches?
Sharis M.
In United States customer service is supposed to be number one .if customer says there is a rat in your restaurant no questions ask you have to start looking for the rat or giving Comfort to the customer not arguing with them, we saw the video and we know there is a rat. Stop going to this restaurant
Anis B.
The food was amazing The service was excellent The ambiance was authentic. Grazie Maurizio per tutto.
Saeed Ghandili, MD
Here to share a disappointing experience of noticing a mouse scurrying around the dining area. When this concern was brought to the server's attention, they responded with an unacceptable attitude, brushing off the complaint without taking any action to address the issue.To make matters worse, when the owner intervened, instead of offering a sincere apology or taking responsibility for the problem, they began making excuses for the server’s behavior. They attempted to shift the blame onto external factors. This lack of accountability and dismissive attitude towards hygiene and customer satisfaction is unacceptable in any dining establishment.Overall, the dining experience was marred by poor hygiene standards, unprofessional behavior from staff, and a disappointing lack of accountability from management. We cannot recommend this restaurant to others until they take significant steps to address these issues.
Atmosphere: 1
Food: 1
Service: 1
Sahand Asgari
The worst dining experience I've ever had was at a restaurant where the food was terrible, the service was slow, and to top it off, there was even a mouse scurrying around. It was truly disappointing and disgusting.
Atmosphere: 1
Food: 1
Service: 1
p tz
I have seen videos online from this restaurant that there are rats rooming around in the restaurant.
Atmosphere: 1
Food: 1
Service: 1
MeryA Ahm
Worse customer service!!! Mouse running around the tables and their response was we can’t do anything. REALLY??????
Atmosphere: 1
Food: 2
Service: 1
Ms YF
I am writing to you with a matter of immediate concern that came to my attention a few minutes ago through a story shared on Instagram by an influencer who was dining at your resturant. According to the account, a rat was spotted inside the restaurant during their visit. The situation was further escalated by what was described as a dismissive and confrontational response from the staff and management when the issue was brought to their attention.Given the seriousness of the allegation and the possible impact on your customer safety, I would like to request an explanation or clarification regarding this incident.Thank you for your attention to this matter
This place is currently struggling with a vapid pest problem. I recommend staying away until they clean up. They’re a well known establishment so I hope they come out of this better and stronger.
Atmosphere: 4
Food: 1
Service: 2
Mojan Mirzaei
Poor Customer Service, a dirty atmosphere with street rats ?!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Kevin Pikero
Food was awful. One meal was inedible, the other dishes were tasteless and tiny (too small for a man)despite being very very expensive. Management was aggressive and he argued with me an literally chest bumped me in the middle of the restaurant which almost lead to a fist fight. We left frustrated, hungry and $150 poorer. Stay away.
Atmosphere: 2
Food: 1
Service: 1
Jenny H.
I can't believe it took me so long to try this place! Food - Delicious homemade pasta! Service - Great, friendly, attentive, and my water glass was never empty. Ambiance - Inside was bigger than I expected with many many tables that can convert to even larger tables by combining them. - It was a bit dark inside. - So many things to look at on the wall with statues, celebrity photos, and art! I need to come back to try more!
Historic restaurant with friendly, authentic ownership and attentive staff. Strong attention to detail in dishes, with an ambiance that spoke to the historic nature of the restaurant. Will definitely be returning!
Another great meal at the original Mona Lisa. Very authentic Italian food. Mauricio and his staff were great as always. This is our go to spot in San Francisco with a cozy atmosphere.
Bad service. Food bland. Weird ambiance. Would not recommend because theres also cockroaches?
In United States customer service is supposed to be number one .if customer says there is a rat in your restaurant no questions ask you have to start looking for the rat or giving Comfort to the customer not arguing with them, we saw the video and we know there is a rat. Stop going to this restaurant
The food was amazing The service was excellent The ambiance was authentic. Grazie Maurizio per tutto.
Here to share a disappointing experience of noticing a mouse scurrying around the dining area. When this concern was brought to the server's attention, they responded with an unacceptable attitude, brushing off the complaint without taking any action to address the issue.To make matters worse, when the owner intervened, instead of offering a sincere apology or taking responsibility for the problem, they began making excuses for the server’s behavior. They attempted to shift the blame onto external factors. This lack of accountability and dismissive attitude towards hygiene and customer satisfaction is unacceptable in any dining establishment.Overall, the dining experience was marred by poor hygiene standards, unprofessional behavior from staff, and a disappointing lack of accountability from management. We cannot recommend this restaurant to others until they take significant steps to address these issues.
Atmosphere: 1
Food: 1
Service: 1
The worst dining experience I've ever had was at a restaurant where the food was terrible, the service was slow, and to top it off, there was even a mouse scurrying around. It was truly disappointing and disgusting.
Atmosphere: 1
Food: 1
Service: 1
I have seen videos online from this restaurant that there are rats rooming around in the restaurant.
Atmosphere: 1
Food: 1
Service: 1
Worse customer service!!! Mouse running around the tables and their response was we can’t do anything. REALLY??????
Atmosphere: 1
Food: 2
Service: 1
I am writing to you with a matter of immediate concern that came to my attention a few minutes ago through a story shared on Instagram by an influencer who was dining at your resturant. According to the account, a rat was spotted inside the restaurant during their visit. The situation was further escalated by what was described as a dismissive and confrontational response from the staff and management when the issue was brought to their attention.Given the seriousness of the allegation and the possible impact on your customer safety, I would like to request an explanation or clarification regarding this incident.Thank you for your attention to this matter
Service: 1
Restaurantji Recommends
Worse customer service!!!
Atmosphere: 1
Food: 1
Service: 1
This place is currently struggling with a vapid pest problem. I recommend staying away until they clean up. They’re a well known establishment so I hope they come out of this better and stronger.
Atmosphere: 4
Food: 1
Service: 2
Poor Customer Service, a dirty atmosphere with street rats ?!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Food was awful. One meal was inedible, the other dishes were tasteless and tiny (too small for a man)despite being very very expensive. Management was aggressive and he argued with me an literally chest bumped me in the middle of the restaurant which almost lead to a fist fight. We left frustrated, hungry and $150 poorer. Stay away.
Atmosphere: 2
Food: 1
Service: 1
I can't believe it took me so long to try this place! Food - Delicious homemade pasta! Service - Great, friendly, attentive, and my water glass was never empty. Ambiance - Inside was bigger than I expected with many many tables that can convert to even larger tables by combining them. - It was a bit dark inside. - So many things to look at on the wall with statues, celebrity photos, and art! I need to come back to try more!