The meal was fantastic. We tried the sugar cane fried prawns, pork and shrimp egg rolls, combo pho, and dry cooked Meiji prawns, and everything was full of flavor. The order arrived quickly, the service was attentive, and the prices felt very fair. A solid five star experience.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Smith
Horrible, horrible customer service. I walked in here to use the restroom, I saw the sign that only paying customers can do so, which is fine. I called out to get someone’s attention and had to walk back to the kitchen to ask for assistance. I told her I would buy something for takeout, but I needed to please use the restroom. She said even if I purchase food for takeout, I cannot use the restroom, I need to be dine-in only, and shooed me away.
Atmosphere: 1
Service: 1
Avjin Aktop
very delicious food and amazing family restaurant:))
Atmosphere: 5
Food: 5
Service: 5
Ian Smeenk
The wonton soup is absolutely life giving. The people who run it are exceptionally kind people as well!
Atmosphere: 5
Food: 5
Service: 5
Danielle Risinger
I came on a rainy Thursday. Plenty of seating, clean, and quick friendly service. The food is good for the price especially. No hot tea though, I hope they get that in the future ;)
Atmosphere: 5
Food: 5
Service: 5
Sabuhi Novruzov
Very bad service.
Service: 1
Tim Duncheon
Papa’s is fantastic and one of my very favorite neighborhood spots! Delicious food, big portions, and friendly staff. (Special shout out to the mapo tofu, which is truly next level.)
Atmosphere: 5
Food: 5
Service: 5
Michael Girouard
The yummiest food from the nicest people. They are 5-star all the way
Christina Petrova
Delicious! Definitely get the garlic golden prawn noodles.
Absolutely one of the most horrible customer experience. Lady boss was rude and impatient. She told us to not be indecisive with our orders. Then proceeded to mess up 2 of our orders. She refused to own up her mistake when we first confronted her with the first dish. The eater has an allergy for prawns but she insisted that he had ordered shrimp. We couldn't be bothered to confront her for the second wrong dish. She then asked about her service passive aggressively. Food isn't authentic Chinese/Vietnamese food (but taste wise its not bad) and I wouldn't advise ordering Chinese dishes. The attitude of the boss needs to change.
Atmosphere: 4
Food: 3
Service: 1
Carina Yu
there’s a piece of metal staple in my food…
Jack Williams
★☆☆☆☆
I wish I could give this place zero stars, but apparently Yelp doesn’t allow negative numbers. Papa’s Kitchen at 1705 Haight Street unfolded into a disaster from the moment I walked in. The moment—the only friendly moment—was the first five seconds when the hostess awkwardly grinned at us before remembering her register duties.
The food? Don’t get me started. The orange chicken, which I foolishly ordered, was a friggin’ horror show. Imagine biting into a dry piece of white meat smothered in enormous, crunchy slabs of garlic that tasted like they’d been excavated from last week’s trash. Totally discordant with the idea of “orange-flavored” chicken—and around $16 to boot. I’d have been mad paying half that for something less atrocious  .
Portions? Sure, if you’re starving and desperate. But generous doesn’t mean good—this was more like a train-wreck payload of mediocrity. And just when I thought it couldn’t get worse, the service pulled the rug out: I’ve seen warmer receptions at DMV offices. One local reviewer even braved to say the place offers “comfort food… generous portions,” but honestly, those were strokes of delusion .
To top it off, upon returning home, a surge of guilt set in—my wallet lighter and my stomach morally scarred. This place is neither vital nor comforting. I’d rather eat cardboard in a power outage than step foot here again. If you’re not looking for culinary trauma avoid this place.
Atmosphere: 1
Food: 1
Service: 1
Jyon Snow
Absolutely Horrible Experience – Worst Customer Service Ever
We are strict vegetarians, so under no circumstances would we knowingly order pork. After waiting 15 minutes for our food, we were finally served — only to discover after my daughter had already taken a bite that they had given us meat dumplings. This was deeply upsetting, not just because we don’t eat meat, but because it goes against our religious beliefs.
When we calmly went back to let them know, expecting at least a basic apology, the woman at the counter accused us of ordering pork. No apology. No accountability. Just deflection and blame. Then she casually said it would take another 15 minutes to make the correct order — but still did nothing. After more waiting, I even offered to pay again just to get it resolved. Only then did she finally start preparing the correct dish.
So in the end, I paid twice for their mistake. All of this could have been avoided with a simple apology and a prompt correction. Instead, they chose to argue and delay, making a bad situation worse.
This place clearly needs a serious lesson in customer service and basic respect for people’s dietary restrictions. Mistakes happen — but it’s how you handle them that matters. And this restaurant failed miserably.
Atmosphere: 1
Food: 1
Service: 1
C L
cute little chinese restaurant! very yummy and good service
Terrible customer service
The meal was fantastic. We tried the sugar cane fried prawns, pork and shrimp egg rolls, combo pho, and dry cooked Meiji prawns, and everything was full of flavor. The order arrived quickly, the service was attentive, and the prices felt very fair. A solid five star experience.
Atmosphere: 5
Food: 5
Service: 5
Horrible, horrible customer service. I walked in here to use the restroom, I saw the sign that only paying customers can do so, which is fine. I called out to get someone’s attention and had to walk back to the kitchen to ask for assistance. I told her I would buy something for takeout, but I needed to please use the restroom. She said even if I purchase food for takeout, I cannot use the restroom, I need to be dine-in only, and shooed me away.
Atmosphere: 1
Service: 1
very delicious food and amazing family restaurant:))
Atmosphere: 5
Food: 5
Service: 5
The wonton soup is absolutely life giving. The people who run it are exceptionally kind people as well!
Atmosphere: 5
Food: 5
Service: 5
I came on a rainy Thursday. Plenty of seating, clean, and quick friendly service. The food is good for the price especially. No hot tea though, I hope they get that in the future ;)
Atmosphere: 5
Food: 5
Service: 5
Very bad service.
Service: 1
Papa’s is fantastic and one of my very favorite neighborhood spots! Delicious food, big portions, and friendly staff. (Special shout out to the mapo tofu, which is truly next level.)
Atmosphere: 5
Food: 5
Service: 5
The yummiest food from the nicest people. They are 5-star all the way
Delicious! Definitely get the garlic golden prawn noodles.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Absolutely one of the most horrible customer experience. Lady boss was rude and impatient. She told us to not be indecisive with our orders. Then proceeded to mess up 2 of our orders. She refused to own up her mistake when we first confronted her with the first dish. The eater has an allergy for prawns but she insisted that he had ordered shrimp. We couldn't be bothered to confront her for the second wrong dish. She then asked about her service passive aggressively. Food isn't authentic Chinese/Vietnamese food (but taste wise its not bad) and I wouldn't advise ordering Chinese dishes. The attitude of the boss needs to change.
Atmosphere: 4
Food: 3
Service: 1
there’s a piece of metal staple in my food…
★☆☆☆☆
I wish I could give this place zero stars, but apparently Yelp doesn’t allow negative numbers. Papa’s Kitchen at 1705 Haight Street unfolded into a disaster from the moment I walked in. The moment—the only friendly moment—was the first five seconds when the hostess awkwardly grinned at us before remembering her register duties.
The food? Don’t get me started. The orange chicken, which I foolishly ordered, was a friggin’ horror show. Imagine biting into a dry piece of white meat smothered in enormous, crunchy slabs of garlic that tasted like they’d been excavated from last week’s trash. Totally discordant with the idea of “orange-flavored” chicken—and around $16 to boot. I’d have been mad paying half that for something less atrocious  .
Portions? Sure, if you’re starving and desperate. But generous doesn’t mean good—this was more like a train-wreck payload of mediocrity. And just when I thought it couldn’t get worse, the service pulled the rug out: I’ve seen warmer receptions at DMV offices. One local reviewer even braved to say the place offers “comfort food… generous portions,” but honestly, those were strokes of delusion .
To top it off, upon returning home, a surge of guilt set in—my wallet lighter and my stomach morally scarred. This place is neither vital nor comforting. I’d rather eat cardboard in a power outage than step foot here again. If you’re not looking for culinary trauma avoid this place.
Atmosphere: 1
Food: 1
Service: 1
Absolutely Horrible Experience – Worst Customer Service Ever
We are strict vegetarians, so under no circumstances would we knowingly order pork. After waiting 15 minutes for our food, we were finally served — only to discover after my daughter had already taken a bite that they had given us meat dumplings. This was deeply upsetting, not just because we don’t eat meat, but because it goes against our religious beliefs.
When we calmly went back to let them know, expecting at least a basic apology, the woman at the counter accused us of ordering pork. No apology. No accountability. Just deflection and blame. Then she casually said it would take another 15 minutes to make the correct order — but still did nothing. After more waiting, I even offered to pay again just to get it resolved. Only then did she finally start preparing the correct dish.
So in the end, I paid twice for their mistake. All of this could have been avoided with a simple apology and a prompt correction. Instead, they chose to argue and delay, making a bad situation worse.
This place clearly needs a serious lesson in customer service and basic respect for people’s dietary restrictions. Mistakes happen — but it’s how you handle them that matters. And this restaurant failed miserably.
Atmosphere: 1
Food: 1
Service: 1
cute little chinese restaurant! very yummy and good service
Atmosphere: 5
Food: 5
Service: 5
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