Very poor customer service. I ordered a ham and cheese croissant and chicken tacos. I was told they'd both be ready to collect together. I went and got a table as it was busy, then returned to wait for my order. 20 minutes later the chicken tacos was called out, and when I asked about the croissant, I was told it had already been called out "30 minutes ago". This must have happened when I went to get a table. It took me four attempts to ask politely for this ham and cheese croissant, which I could see on the table behind the cashiers - the two "customer service" assistants did not seem to want to give it to me, despite my having paid for it, simply telling me that they'd already called it out. Appalling customer service, having to beg for my food which I paid for like that. And judging from similar reviews on here, the management doesn't seem willing to make a difference. The food itself was pretty mediocre in the end, definitely not worth the price. I would highly suggest getting your airport food from elsewhere, these people don't deserve to be raking any money in at such a lucrative spot, and don't seem to understand that it is the tourist dollar that pays their wages. So smile a bit, and give some good customer service!
Atmosphere: 4
Food: 2
Service: 1
Sami_ the_frog
My overall opinion was alright, but what really made my experience was an employee named Julien. He single handedly turned a 3 star into a 5 star experience! Absolutely made my day and put a smile on my face and of course had to tip!
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Burger
Chinmay Sane
$15+ for a pint of beer jeez.. Props and an extra star for having Pliny on tap, and that's about the only positive.
Atmosphere: 2
Food: 3
Service: 2
Rachel Shen
The female staff with red brown hair charges $1.44 for just some hot water, she refuses to use my bottle and rudely use some small paper cup to hold 100 Celsius hot water and rudely passes to me, how racist!!!!!!!!
Service: 1
Auggie L.
Went for Lunch Food - 1/5. The stereotype that airport food is terrible is alive and well here. Burger was overdone with a sauce that has dressing consistency dripping all over the place. Bun was stale with the nasty freezer taste in the center. Fries had an ugly crunch caused by the random batter covering it. Pizza was terrible with bland sauce and spongy cheese. The bread was clearly not for pizza as the cheese just slid right off! This was more of misshapen circle dough with what should be pizza ingredients on top; a poor imitation of a pizza. Service - 1/5. Cashier was abrupt and then became very standoffish and rude when we showed a voucher. My guess is it was a tip expectation which is just unprofessional. Value - 1/5. They have standard airport prices which is terrible for such awful food quality. There are plenty of competitors in the area that doesn't make you settle for "well it's the airport" so this was honestly shocking. Even with a voucher, I felt robbed of my tummy space and opportunity cost for something else. Parking - N/A
Trong H.
Service is fast, ambiance is nice, but the food is so bad. It's overcooked and dry. I got the fried chicken sandwich and it was thin, heavy battered, and nearly impossible to chew. The fries were so oil and hard, your basically just eating fryer oil. I also ordered a bacon cheeseburger, it was decent but still subpar, McDonald's taste better.
Laura Galan
Yesterday thursdar 7 I went to buy 2 coffees at sfo international terminal the coffee was very good but the service terrible the cashier was so rude a hispanic perubian lady I ask her if she can give me more creamer for my coffe because was almost empty and ishe told me No you use that one you have to use that one until finish then ill put more ! I felt so bad and discriminated for hispanic like me and iwas a costumer too i paid for my coffee and i deserve good service as everybody else and i been good costumer but the same lady is so rude i didnt see her name but it was the one big butts perubian please the manager needs to train her how to treat people i bougt coffes and my coworker bought sandwich food was good but service horrible please traing her or you guys wont have costumers this was atsfo station
Atmosphere: 2
Food: 4
Service: 1
Edward Christopher
Ridiculous poor quality and extremely expensive. $13.50 for draft.
Atmosphere: 1
Food: 1
Service: 1
Lana Nenide
It is unacceptable to sell old, dried pastry. Not
Atmosphere: 3
Food: 1
Service: 3
Bab Bab
Even considering that it is located inside the airport, this store is expensive compared to the price and service. The burger wasn't bad and the fries were delicious.
Ambiance is the only thing that's decent. I don't usually ever leave a review.. in fact this is my first one. But, customer service is absolutely awful. The cashier openly insults people in Spanish assuming they don't speak it. When she wasn't insulting customers, she had an attitude and was extremely rude.
Theewurl Prince
Chicken in the chicken sandwich tasted terrible. Likely frozen chicken not house made. Legit gross.
Food: 1
Recommended dishes: Fried Chicken Sandwich
Karen A.
I was early for my flight this morning and had breakfast at Valencia street. This is a walk up and order restaurant, and food is delivered to your table. I had a complete breakfast with scrambled eggs, bacon, potatoes, and toast. Hubs had the crispy chicken sandwich. All the potatoes were the coated type, which is not my favorite, but they weren't too bad. Eggs were possibly from a mix, but there were a lot of them. We could have split one meal. They were large! Food was delivered quickly and condiments were brought to us when requested. Quiet place to sit for a while.
Joe Alfaro
Never even got to order. Asked for water cups and got waved away by the guy behind the counter and he told me the water fountain works (it didn’t)
Very poor customer service. I ordered a ham and cheese croissant and chicken tacos. I was told they'd both be ready to collect together. I went and got a table as it was busy, then returned to wait for my order. 20 minutes later the chicken tacos was called out, and when I asked about the croissant, I was told it had already been called out "30 minutes ago". This must have happened when I went to get a table. It took me four attempts to ask politely for this ham and cheese croissant, which I could see on the table behind the cashiers - the two "customer service" assistants did not seem to want to give it to me, despite my having paid for it, simply telling me that they'd already called it out. Appalling customer service, having to beg for my food which I paid for like that. And judging from similar reviews on here, the management doesn't seem willing to make a difference. The food itself was pretty mediocre in the end, definitely not worth the price. I would highly suggest getting your airport food from elsewhere, these people don't deserve to be raking any money in at such a lucrative spot, and don't seem to understand that it is the tourist dollar that pays their wages. So smile a bit, and give some good customer service!
Atmosphere: 4
Food: 2
Service: 1
My overall opinion was alright, but what really made my experience was an employee named Julien. He single handedly turned a 3 star into a 5 star experience! Absolutely made my day and put a smile on my face and of course had to tip!
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Burger
$15+ for a pint of beer jeez.. Props and an extra star for having Pliny on tap, and that's about the only positive.
Atmosphere: 2
Food: 3
Service: 2
The female staff with red brown hair charges $1.44 for just some hot water, she refuses to use my bottle and rudely use some small paper cup to hold 100 Celsius hot water and rudely passes to me, how racist!!!!!!!!
Service: 1
Went for Lunch Food - 1/5. The stereotype that airport food is terrible is alive and well here. Burger was overdone with a sauce that has dressing consistency dripping all over the place. Bun was stale with the nasty freezer taste in the center. Fries had an ugly crunch caused by the random batter covering it. Pizza was terrible with bland sauce and spongy cheese. The bread was clearly not for pizza as the cheese just slid right off! This was more of misshapen circle dough with what should be pizza ingredients on top; a poor imitation of a pizza. Service - 1/5. Cashier was abrupt and then became very standoffish and rude when we showed a voucher. My guess is it was a tip expectation which is just unprofessional. Value - 1/5. They have standard airport prices which is terrible for such awful food quality. There are plenty of competitors in the area that doesn't make you settle for "well it's the airport" so this was honestly shocking. Even with a voucher, I felt robbed of my tummy space and opportunity cost for something else. Parking - N/A
Service is fast, ambiance is nice, but the food is so bad. It's overcooked and dry. I got the fried chicken sandwich and it was thin, heavy battered, and nearly impossible to chew. The fries were so oil and hard, your basically just eating fryer oil. I also ordered a bacon cheeseburger, it was decent but still subpar, McDonald's taste better.
Yesterday thursdar 7 I went to buy 2 coffees at sfo international terminal the coffee was very good but the service terrible the cashier was so rude a hispanic perubian lady I ask her if she can give me more creamer for my coffe because was almost empty and ishe told me No you use that one you have to use that one until finish then ill put more ! I felt so bad and discriminated for hispanic like me and iwas a costumer too i paid for my coffee and i deserve good service as everybody else and i been good costumer but the same lady is so rude i didnt see her name but it was the one big butts perubian please the manager needs to train her how to treat people i bougt coffes and my coworker bought sandwich food was good but service horrible please traing her or you guys wont have costumers this was atsfo station
Atmosphere: 2
Food: 4
Service: 1
Ridiculous poor quality and extremely expensive. $13.50 for draft.
Atmosphere: 1
Food: 1
Service: 1
It is unacceptable to sell old, dried pastry. Not
Atmosphere: 3
Food: 1
Service: 3
Even considering that it is located inside the airport, this store is expensive compared to the price and service. The burger wasn't bad and the fries were delicious.
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
Ambiance is the only thing that's decent. I don't usually ever leave a review.. in fact this is my first one. But, customer service is absolutely awful. The cashier openly insults people in Spanish assuming they don't speak it. When she wasn't insulting customers, she had an attitude and was extremely rude.
Chicken in the chicken sandwich tasted terrible. Likely frozen chicken not house made. Legit gross.
Food: 1
Recommended dishes: Fried Chicken Sandwich
I was early for my flight this morning and had breakfast at Valencia street. This is a walk up and order restaurant, and food is delivered to your table. I had a complete breakfast with scrambled eggs, bacon, potatoes, and toast. Hubs had the crispy chicken sandwich. All the potatoes were the coated type, which is not my favorite, but they weren't too bad. Eggs were possibly from a mix, but there were a lot of them. We could have split one meal. They were large! Food was delivered quickly and condiments were brought to us when requested. Quiet place to sit for a while.
Never even got to order. Asked for water cups and got waved away by the guy behind the counter and he told me the water fountain works (it didn’t)
Service: 1
Impossible burger is impossible
Atmosphere: 3
Food: 4
Service: 4